Truly amazing ENT Doc. Extremely friendly and attentive. Very knowledgeable. Had a very swollen…read moreUvuela... went to my primary doctor first who prescribed antibiotic which didn't work. Five days later no improvement. Got in to see Dr Grant fairly quickly who gave me a better antibiotic more designed to treat this uncomfortable condition.plus got a steroid injection and some prednisone. Three days later, I was cured. Thank God! Dealing with this Doctor was like dealing with your best friend. He is one in a million!!! I won't go to any other ENT

First appointment with Dr. Grant they stated he was running an hour behind so I rescheduled for a…read moreearly appointment. Second appointment I waited an hour then the doctor spent less then 5 minutes with me. My time is just as important as the doctor's and to be charged over $200 for the visit is unacceptable. I will never go back.

I took my son to see Dr. Martin today and I have to admit the entire experience was very pleasant…read morefrom the convenience of his office to the entire staff from the beginning to end all were very friendly and professional. Dr. Martin himself was very friendly and extremely knowledgeable and helpful in treating my sons ruptured your drum. If you are looking for a ears nose and throat doctor I highly recommend Dr. Martin !

This practice seems to bite off more than it can chew. I've been a patience for about 3 years,…read moresince leaving home for university. Although I am a patient of Dr. Knafo, I've only spoken to her 3 of the minimum 9 times I had appointments. The other visits I was seen by two other female doctors. Now this isn't a big issue if you are going for smaller concerns like check ups and well woman exams but I had a continuous stomach issue that the lack of consistency in visits very negatively effected. I ran the same tests multiple times and explained the same symptoms/reactions to the doctors each visit and we ran in circles. I understand this is a family practice and not a specialist, but at some point it's up to the doctors to admit they don't know and refer me to someone else. It took a year of this before I broke down crying and begged for them to refer me. I would like to commend Dr. Knafo on what she is TRYING to do. When I did get to meet with her she was very caring and serious about my mental health. ( I have anxiety and depression ) Although, I believe this effected her judgement a little too much, I often felt like she wouldn't take my other physical health concerns seriously until I started taking medication as she strongly urged for me to start taking lexipro whenever I saw her. I've been doing well with my mental health, and would often express to her the reason behind my being so wound up and on the verge of tears in her office is because I was a 19 year old college student battling a mystery issue and running the same tests every visit. Making appointments is easy, everything else over the phone is hit or miss depending on if they feel like taking your call at that time.

Dr. Knafo is very thoughtful and has great bedside manner. Her office just told me that she has…read moreretired.

Dr. Lee has been the best general practitioner I have ever had in my adult life. He cares, he's…read morevery knowledgeable and he makes life easier. The office staff are helpful and kind. I feel I am in great hands with Dr. Lee and his staff.

I have been seeing Dr. Lee for over four years, and although appointments can sometimes take longer…read morethan expected, it's important to remember that the time he spends consulting and diagnosing each patient is invaluable. While you may have to wait a bit longer occasionally, this means the person before you is receiving the same thorough care and attention. Personally, I am grateful to have found such a dedicated and attentive doctor after years of feeling rushed through other practices. Dr. Lee takes the time to listen and genuinely cares about his patients. Everyone has bad days--we are all human, after all--but I have consistently found Dr. Lee and his staff to be professional, compassionate, and highly competent. I highly recommend Dr. Lee and his team. He is a family man and a family doctor who truly cares about his patients' well-being.

HORRIBLE BILLING PRACTICE!! Unexpected & uncommunicated…read morecharges for unnecessary procedures. Took off work for a procedure we couldn't get done due to being told the day of that it would cost $1100

Dr Hoasjoe, is by far the best Dr around. His staff is great as well. Sometimes I schedule…read moreappointments just to hang out with them. It's too bad he can't be my PCP.

RUN RUN right pass this doctor's office. Until he takes it serious, treats patience better. This…read moreman has lost the essence of the craft. I did not have the best experience. I will NEVER go to this place again. I was scheduled for a colonoscopy and waited 2 hours after scheduled time in waiting room. Was taken back and waited another 45 minutes after undressing. When they came in the procedure room. The doctor got started. I did not recvd an IV. I was in alot of pain and told them repeatedly it did not feel right. The nurse, not sure if she was a nurse or not. I was still VERY alert, and she proceeded to give me more sedation (I did not ask for) and then Dr Clemmons entered and started the procedure. I felt the pipe tubing and lots of stomach pushed (literally) and I was screaming in pain. No one even asked me if I was ok. Horrible experience. With all the anesthesia I just blacked out and hours later in recovery my husband appeared. A lady told me the Dr would be in to talk to me, and I do NOT have any recollection of any. Upon meeting Dr Clemmons at first I thought he was a nice doctor but whatever his reasons where I felt literally like I was a number. No one followed up they gave me paperwork AND SAID THEY WILL FOLLOW UP IN A FEW DAYS. Never DID. I took the findings to another doctor he asks what this is. I'm so embarrassed hate that I allowed this office to do my colonoscopy. not even sure i trust the results. I called to speak with him, and it was way too many pauses, he was very disconnected.

I am a former employee of Dr. Clemons' office, and I want to share my experience. In my opinion,…read morethe procedure rooms were not consistently cleaned or sanitized properly, which was extremely concerning to witness in a medical setting. I also observed that the instruments used for in-office colonoscopy procedures did not appear to be properly sanitized, which raised serious safety concerns. The work environment felt hostile and toxic, and the way staff were treated in front of patients was unprofessional and humiliating. It did not feel like a place where employees--or patients--were treated with respect. There is also a very high turnover rate, and the office was consistently understaffed during my time there. We were repeatedly told that hiring was coming, but in my experience, it never happened--patients even commented on how often employees were leaving. On top of being short-staffed, the manager repeatedly emphasized that the office had quotas to meet, which put extreme pressure on a team of only four staff members. The phones rang constantly, yet the manager would say things like, "that's not my job, I will not be answering phones." HR also made comments such as, "I'm very confused as to why it's a heavy workflow," which, in my experience, showed no empathy and no understanding of what the team was actually facing. In the procedure room, there often did not seem to be enough staff to safely support the workflow. There was no nurse present to start IVs, and I was concerned that some staff did not appear to have the proper licenses for the tasks they were performing. I also personally witnessed situations where patients seemed overly medicated and at times were unsteady or appeared at risk of falling--these moments were alarming to me. In my experience, HR and the doctor's wife were not present in the office, so they did not see the reality of what was happening day-to-day. Decisions seemed to be based only on what the manager said, not what was actually occurring. The doctor himself works extremely hard and truly cares about his patients, but in my opinion, he is being overworked and unsupported by the people around him. Many of the colleagues who are still there are struggling in silence. Just like me, they need their jobs, so they stay quiet--but that doesn't mean the problems don't exist. I finally spoke up about serious concerns, and in my experience, it completely backfired. I was laid off, and the excuse given was my "time," even though patients and coworkers knew I always did my job to the best of my ability. From what I witnessed, the focus seemed to be money and metrics, not patient care. I also saw test results sit for long periods with no follow-up, leaving patients waiting without communication. I am truly thankful for the patients I was able to help during my time there. Supporting them was the only positive part of my experience, and I am grateful for every person who trusted me. Patients should know they have a voice. If you believe you have observed unsafe or unprofessional practices, you have the right to report concerns. You can file a complaint with the Texas Medical Board. You may also report concerns to local health authorities in Houston if you feel patient safety is at risk. As a community, we deserve better. Speaking up is how we protect one another and push for change--no one should feel ignored or unsafe in a medical office. Based on what I experienced, I would not recommend this office. To anyone reading this: do not stay silent. Protect yourself, trust your instincts, and take action. Your health and safety come first--choose a provider who treats it that way.

So I agree with the reviews on here that Dr. Horsefield is knowledgeable. I don't think that can be…read moreargued. What I don't appreciate is when medical practitioners get offended when you ask questions, or challenge theories when it comes to your own health. It is my body and my life, I think every patient should ask questions and challenge conventional theories. I have a thyroid issue. I am trying to find ways to heal it. I have been seeing Dr. Horsefield for maybe 5 years now, and have noticed passive aggressiveness before... but what I recently experienced is clearly unacceptable. I saw him for my regular annual appointment 3 months ago. My TSH levels were too high, so I got on some thyroid supplements and we retested about 6 weeks later. The results came in and the TSH levels were too low. I have since readjusted my medication and sent him an email politely asking if he could order the bloodwork to retest my levels so I can ensure i am now healthy and found the right balance. His response was callous. I have attached a photo with the passive aggressive response, where he makes it clear that he wont put the test in the system because he doesn't get paid for "answering emails, ordering tests, reviewing tests, communicating test results and maintenance of records" ..... REALLY? Aren't those tasks associated with being a doctor? I would be happy to pay him, for me it isn't about the money at all. In addition, clearly SOMEONE is getting paid when I order these lab tests because I'm charged thousands of dollars for them. All I need though is the bloodwork.... and he doesn't have availability for 2 months!?! I'm extremely disappointed that someone in the healthcare field is so much more concerned about their wallet than their patients health. Also if he wanted to charge me a processing fee that is fine, but his solution is clearly not in my best interest to wait 2 months and potentially do irreversible damage to my body.

I had an appointment for annual physical examination with Dr. Horsfield. I waited in the…read moreexamination room almost an hour. No one came in to check on me. I was frustrated and left. His assistant had the audacity to ask me if I wanted to rescheduled.

For years, I dealt with crippling migraines that completely disrupted my life. They were…read moreunpredictable, intense, and left me feeling hopeless after trying countless treatments that never worked long-term. Then I found Dr. Kevin Smith. From the very beginning, he was professional, compassionate, and incredibly knowledgeable. He took the time to understand my history and symptoms, and he offered a surgical solution that honestly changed everything. Since the procedure, I haven't had a single migraine. It's hard to put into words what a relief that is. I've regained control over my life, and I no longer live in constant fear of the next attack. Dr. Smith gave me my quality of life back, and I couldn't be more thankful. If you're struggling with migraines and haven't found relief, I highly recommend seeing him. It was the best decision I've ever made.

I'll start with the disappointing medical care I received since that is what most people will be…read moreinterested in, but the biggest reason I would advise you to stay away is the utter lack of competence of the office manager and how she continuously violated Dr. Smith's contract with Cigna insurance which I will explain later. Here are the issues with my medical care: - I asked point blank what the risks were and was told "just a nose bleed." Turns out after the fact I was told that I had a higher risk of headaches as a result of the surgery and would need another surgery to remove that risk (this would be a third surgery). Also, days after the surgery my nose bled so bad that I had to be rushed to the ER where I blacked out due to loss of blood. I had a second surgery that day as a result and missed an extra week of work. - My medical issue was partially fixed but not fully fixed. I needed a procedure from another doctor to get it resolved. - Recovery from the surgeries was brutal. Much worse than they prepped me for. Here are the issues with the office manager. This stemmed from an issue where she required me to pay ~$1,700 before scheduling the surgery and then refusing to refund the money after Cigna said I did not owe it. She avoided paying me back for 18 months despite me reaching out to the office on a weekly basis. - She cannot effectively delegate work to others and she herself is never available. She is the only one in the office I could talk to about this and I must have called the office no fewer than 75 times and only reached her about 7 times. She ignored my emails for months and the few times she did respond, she often starts her email off with "I didn't have time to read your email but here is some information" - Refusal to go through proper billing and insurance protocols. A lead analyst with the Cigna Senior Leadership Escalations group told me that her actions violated Dr. Smith's contract with Cigna. At first I thought she was a combination of overworked and incompetent. I still think that's true, but after about a year of dealing with this issue and speaking with more than a half dozen Cigna agents, I realized she just wanted to take my money without going through Cigna as she was required to. Every Cigna agent told me that Smith Sinus could not legally keep my money, yet she did. If she wanted to bill me more and keep the money, she needed to do that through Cigna and she avoided it for so long, they told her it was too late. Only once I filed a legal complaint through Cigna did she finally issue me a partial refund (I'm still waiting for a full refund that Cigna said I'm owed). - She said she would call Cigna to get it straightened out but didn't until I would ask 10+ times by phone or email. Even after speaking with Cigna she did nothing and I had to go through this process 3 or 4 times and sit on the phone while she spoke to Cigna. Still no action taken on her part to refund my money. - I filed a BBB complaint which Smith Sinus ignored- I had to file a legal complaint with Cigna against Smith Sinus. Cigna says these issues are resolved within 30 days but it took them closer to 90 before Smith Sinus gave me a partial refund due to how slow the office manager is. - Office manager said after a month of asking for it that she uploaded support for the short payment to my patient portal. I logged in and nothing had been uploaded. Upon follow up, she decided to ignore me. She refuses to provide any explanation for short paying me. - I have only spoken to this office manager and everyone at Smith Sinus with a respectful tone and respectful words but throughout this entire ordeal, no one has apologized to me. Smith Sinus is clearly in the wrong which they admitted to when they refunded me $1,200. No one seems to care about all the hassle they have given me. They do not seem to care about their patients and will do whatever they can to take your money even if illegally.