Wonderful Doctor!! Really took the time to hear my issues and sent me for further testing. I had…read morethe results the next day - almost unheard of!! Will definitely recommend :)

This is the worst doctor I have ever seen. Totally incompetent. I think she needs a psych eval. I…read morewaited for over an hour to see this doctor because my oral surgeon referred me there. I kept asking the staff what is going on, but they had no information to give other than "just a couple of minutes", repeatedly that staff lied to me. This doctor is rude, mean and tried to blame me for not having x-rays with me. She belittled me and dismissed my questions about the abilities of the office to perform x-rays. She sat and stared at her computer telling me over and over that she had no way of getting my film. I left feeling abused and unheard. This doctor needs her license to practice medicine taken away by the authorities.

I chose Dr. McDonald largely because of her very positive reviews, and I now wish I had trusted my…read moreusual instinct to research more thoroughly before agreeing to surgery. This has been, without question, the worst medical procedure I have ever undergone. I left the experience feeling like the focus was more on moving quickly to surgery than on my long-term well-being. I later learned that Dr. McDonald has part ownership in the surgery center where the procedure was performed, which made me uncomfortable. Looking back, I feel sinus surgery was recommended too quickly and the seriousness of it was downplayed. We did not fully explore other medical treatment options first, and I was not adequately prepared for the possibility that surgery could make my symptoms worse rather than better. Unfortunately, that is exactly what happened. Since the surgery, my sinus issues have significantly worsened. I've had a sinus infection on and off for the past two months and have gone through three rounds of steroids and three different antibiotics with little to no relief. I am far worse now than I was before the procedure. On top of that, I have completely lost my sense of smell and taste and have been unable to smell or taste anything for over two months, which has had a significant impact on my quality of life. Follow-up care was also disappointing. Communication from the office, especially from the nursing staff, was inconsistent at best. Getting help or answers beyond routine matters often required repeated effort, and important concerns seemed to fall through the cracks. Eventually, I sought a second opinion from another doctor. He offered several treatment options that had never been discussed with me previously, many of which did not involve surgery or repeated oral steroids. It made me realize how limited my original care plan had been. I take some responsibility for trusting the positive reviews and moving forward when I should have slowed down and asked more questions. Still, patients depend on their physicians to clearly explain risks, take concerns seriously, and exhaust reasonable non-surgical treatments before recommending invasive procedures. I strongly encourage anyone considering sinus surgery to get more than one opinion, ask detailed questions, and make sure you fully understand all available options.

I want to start by saying I have no complaints about Dr. Yoo. He was extremely informative,…read morepatient, and gentle with my toddler, and I truly appreciate his care. However, I am very concerned about the lack of responsiveness from the office staff. For nearly two weeks, I have been trying to schedule my daughter's surgery. I have left multiple messages for Lisa, the Office Manager who coordinates surgeries, but have received no return calls. When I finally reached her on 12/10/2025, she confirmed that preauthorization was complete and said she would check availability with the surgery center and call me back. Unfortunately, she never followed up. Since then, I have continued calling and leaving messages without any response. To provide context, here are the dates I've called: 12/04/2025 12/08/2025 Twice on 12/10/2025 Three times today, 12/12/2025 This level of communication is extremely unprofessional and unacceptable, especially given the importance of timely scheduling for my child's care. Please advise on how this can be resolved immediately.

I've seen Dr Yoo for a variety of acute illnesses and sleep apnea. He's always been funny and great…read moreat explaining why my ears and body do what they do. I'm relatively young so it's nice having someone actually explain why I'm experiencing what I do instead of gaslighting me or attributing everything to anxiety. And he's not afraid to tell the truth of your condition which I appreciate. Yes, the office can run behind some days but that's the unfortunate reality of working in a doctors office. I absolutely recommend Dr. Yoo as your ENT. (Houston ent the company itself can frustrate me if I have to call in and make an appointment. I much prefer the nurses in the office over the Houston ent generic line, but that's almost all major health groups at this point.)

From the front office staff to the doctor herself, amazing care. My daughter had a Christmas…read moreornament stuck in her nose which was causing her nose to be infected. We had originally gone to a different ENT who literally did not give a care for her or what she was going through, and I am glad they did. The front office staff here handled the insurance, while Dr. Yoon was a magician in handling my daughter. She kept her calm and still (which is nearly impossible when you're dealing with putting tools into a 2 year old's nose).

I've been a patient there for a little over a year now for my nose. The staff is very friendly and…read morehelpful and the doc there is very good looking

I have the utmost respect for Dr. Berman. My son and grandson have seen him for years and has…read morehelped them both with ear problems. If you are looking for a dedicated, highly-qualified ear specialist who is very gentle with children, Dr. Berman is the one you should use.

He took a bead from my baby daughters ear. He helped her with hearing loss as a teen, he worked on…read moremy son's broken nose and he has been a saint.

The staff and especially Dr Yoo are fantastic. Where I draw the line is with the audiologist. I…read moredidn't not find out she is Out of network with my insurance until I sat down with her to go over hearing aid options. Not only that she had my benefits all wrong and I had to explain to her what it all meant . Come to find out she had only verified my benefits 20 mins before my appointment. And yet she still kept pushing to go over different device choices I had. Never again

I previously posted a negative review about Dr. Yoo, based on the experience I had waiting to be…read moreseen for an appt. which I waited over an hour and a half in the lobby and left unseen. He had me return 2 days later and saw me immediately. He listened to my symptoms and examined me. Within 15 minutes of walking in the door, I was walking out with a possible cancer of the tonsil diagnosis. He said he might be wrong, but he usually isn't. He referred me to MD Anderson where they confirmed his diagnosis. Dr Yoo knows ENT symptoms. He can diagnose your problem correctly so you can receive the correct treatment. I am glad I went back and had Dr Yoo diagnose my problem. He caught this before it could go undiagnosed any longer. If you want an ENT Dr who knows what he is doing, go to Dr Yoo.

I attempted to make and appointment. The nice woman who answered couldn't even say the word,…read more"tinnitus". occupational hazard. The conversation was brief. We got the PII and insurance information out of the way. Then we attempted to schedule and appointment. The soonest to their location near me was 12:12pm on Friday. Then I was told that I would need a hearing test first. Ok. That makes perfectly good sense. You sort of need data if you wish to event attempt to speak intelligently on subject. Then I was told that I would need to take the 8:45am, appointment in order to have the hearing test. So I thought the 8:45am would be for the hearing test and then I would see the doctor. No. The 8:45am was to have a consultation with the doctor. Then I was to have the hearing test. She lost me there. The 12:15pm was for a consultation with the doctor as well without a hearing test. A hearing test apparently doesn't matter so why the need to change to 8:45am? I could get the hearing test at a later date. The point is that they wanted me to burn a visit, which is time, money and needlessly goes against my insurance. I asked if I could just get the hearing test. Of course. But I would still have to have the consultation and followup visit. Huh. Sound like they're just padding the books. I should've been given the hearing test and then seen the doctor. Then we'd actually have something to talk about. You know. Those little data details called test results. The young woman was nice. She did tell that she hoped I got the help I needed. Man. So do I. A doctor's office that is more concerned about my health than its bottom line would certainly be nice. Sad day...calling them only made the ringing in my ears worse.

OH EM GEE! I live in Houston and usually schedule my doctor…read moreappointments in Houston but I decided to try this ENT location due to it's convenience to my job... I was having issues with my ears. I knew I had wax build up and bought those stupid wax removal kits (that do not work) TWICE. The wax was so bad that my balance was off, I would get dizzy while running and my inner ears would sometimes close shut while asleep on my pillow and then I'd have to carefully open them again..TMI, right? I know... Anyway, DR. PATEL!!!!! She was so amazing. She was very personable and walked me through the process. She safely and painlessly excavated all of my impacted wax! I FEEL LIKE A NEW WOMAN!!! LOL.. the office was neat and clean, Dr. Patel's nurse was super nice, the receptionist was friendly and best of all, they used a paperless electronic questionnaire system similar to an ipad that made checking in a breeze! I came back to work and told all of my co-workers that they need to go and get this done! I can hear so much better now! Thank you Medical Center Associates of Houston - Baytown :-) You guys are all right with me!!!

HORRIBLE BILLING PRACTICE!! Unexpected & uncommunicated…read morecharges for unnecessary procedures. Took off work for a procedure we couldn't get done due to being told the day of that it would cost $1100

Dr Hoasjoe, is by far the best Dr around. His staff is great as well. Sometimes I schedule…read moreappointments just to hang out with them. It's too bad he can't be my PCP.

Not the first time having this experiance, arrive for my scheduled appointment. Wait in the waiting…read morearea for over an hour to 1 hr 1/2. Observe 15-20 patients check in and get seen and depart. Dr. John is a great doctor, but the service time in averaging a three month appointment scheduling availablity and processing time to be seen at your scheduled appointment is not worth the wait.

Today I had an appointment scheduled for 11:30am to see my PCP, Dr. Toby Kirkwood at Kirkwood…read moreMedical Associates. Mind you, I've been going to this clinic since 2008. I arrived there at 11:05am and checked in. I sat in the waiting room patiently waiting to be seen. At 12:40ish the nurse called my name to be taken in the back to be seen and get vitals taken. She noticed that I was somewhat irritated as to having to wait so long. She said she was sorry but that was just the way the Dr was, meaning Dr. Toby Kirkwood. I told her it was unacceptable and I'm not going to tolerate it. She apologized and said that she would check back in with me in a little while. 5-10 minutes later, she came back and said the Dr would be another 5-10 minutes before he would see me. I told her no ma'am I'm not going to wait another minute and I walked out without seeing anyone today. I told her this is the last time I will be back to this clinic. I had another appointment next month but on my way out, I stopped by the desk and canceled it as well. I did receive my co-pay back that I had paid for today. I refuse to wait over hour half too 2hours to be seen. My time is just as precious as his......POOR SERVICE!!!! Watch your time!!!!