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    Joel Berman, MD

    5.0 (2 reviews)
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    Texas ENT Specialists

    Texas ENT Specialists

    1.6(27 reviews)
    0.4 miClear Lake

    A few things prompt my review, and it is not the service I received from the physician; it is the…read moreoffice support staff, scheduling department, insurance, and billing. It is hard to find reviews on Texas ENT specialists, which is by design. I searched fairly deep and was only able to find their website (which includes no phone number), articles on a class action lawsuit for a data breach, and Yelp reviews. The support staff, surprisingly an office manager, was rude on every visit. They have a line of iPads to sign in for your visits, which I never could make work. I had to approach the reception desk; they would work like they didn't see me, and then when I would get their attention, they would tell me to check in at the iPads. The other issue is that they had orders put in for a sleep study; this was after they had already sold and made me complete an at-home study with the WatchPat. I followed up for months with the vendor they selected, and they would tell me that TX ENT never sent the notes needed to get the sleep study approved with my insurance. After the sleep study was completed, I had to call TX ENT repeatedly to schedule my follow-up. Up until the day of my appointment, they had never received my sleep study results. It then came time to schedule my Inspire sleep implant. I had spoken with the coordinator of benefits so many times because I had a complicated insurance situation with multiple insurance carriers. A few days before the surgery, they informed me that the pre-authorizations were calculated incorrectly and that one of the insurance disapproved the pre-auth because I did not meet their standards of needing the device. I had a balance I was unprepared to pay at the last minute. They even talked about moving my procedure after I had taken time off work and prepared. To this day, I am still receiving bills from TX ENT from 13 months ago. I paid the balance, and they just hit me with a new bill. Most of the balances are small, and they give random excuses as to why the balance is a moving target. Personally, I will not be returning to TX ENT for anything. The care was ok, but the headache around every other aspect made it not worth the hassle.

    An Employee of Texas ENT called me and told me I have an appointment scheduled for my hearing aids…read more I was driving and since my hearing aids are at Texas ENT being serviced, I told her I couldn't hear and because I was driving I couldn't write. I requested that she text the appointment. She said she wouldn't text but I would be sent a notice of the appointment. I wasn't. I called back and held and eventually indicated through the prompts that I would like to be called back. I wasn't. This is not the first time this has happened. Please help. Greg Hawes 281 923 4841

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    Kathleen McDonald M.D

    Kathleen McDonald M.D

    3.0(2 reviews)
    5.4 miSouth Belt/Ellington

    I chose Dr. McDonald largely because of her very positive reviews, and I now wish I had trusted my…read moreusual instinct to research more thoroughly before agreeing to surgery. This has been, without question, the worst medical procedure I have ever undergone. I left the experience feeling like the focus was more on moving quickly to surgery than on my long-term well-being. I later learned that Dr. McDonald has part ownership in the surgery center where the procedure was performed, which made me uncomfortable. Looking back, I feel sinus surgery was recommended too quickly and the seriousness of it was downplayed. We did not fully explore other medical treatment options first, and I was not adequately prepared for the possibility that surgery could make my symptoms worse rather than better. Unfortunately, that is exactly what happened. Since the surgery, my sinus issues have significantly worsened. I've had a sinus infection on and off for the past two months and have gone through three rounds of steroids and three different antibiotics with little to no relief. I am far worse now than I was before the procedure. On top of that, I have completely lost my sense of smell and taste and have been unable to smell or taste anything for over two months, which has had a significant impact on my quality of life. Follow-up care was also disappointing. Communication from the office, especially from the nursing staff, was inconsistent at best. Getting help or answers beyond routine matters often required repeated effort, and important concerns seemed to fall through the cracks. Eventually, I sought a second opinion from another doctor. He offered several treatment options that had never been discussed with me previously, many of which did not involve surgery or repeated oral steroids. It made me realize how limited my original care plan had been. I take some responsibility for trusting the positive reviews and moving forward when I should have slowed down and asked more questions. Still, patients depend on their physicians to clearly explain risks, take concerns seriously, and exhaust reasonable non-surgical treatments before recommending invasive procedures. I strongly encourage anyone considering sinus surgery to get more than one opinion, ask detailed questions, and make sure you fully understand all available options.

    I really enjoyed coming to see her. She is very professional and always has great advice for my…read moretreatment plans. As of now she is practicing and even follows the covid 19 guidelines encouraged by the cdc. When I first got to the parking lot i got a text asking if I were present. I checked in by saying yes and i was then directed to come in. I approach the door AMD knocked since it was locked. Once someone heard me they came out and checked my temperature for fever (I had none). It was quick and non invasive. I was wearing a surgical mask since I was encouraged not to wear the type with a valve . once I got in I was asked to provide my insurance. After we had sorted it out I was directed to sit which I didnt wait too long tbh. A nurse name Danielle helped me. She took my vitals (I even provided her my weight ) since she didnt have a scale but over all friendly on any questions/concerns i had about covid. I didnt wait too long for doctor either. It was a quick visit and I am satisfied on my overall charge upon leaving. I am confident that they had my health in mind and enacted an very clean hygienic/sterile atmosphere in light of the pandemic . keep up the good work ladies!

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    Joel Berman, MD - earnosethroat - Updated May 2026

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