I've been a diabetic for 50 years w several complications. That's a lot of doctor visits. And many…read moremany different diabetic doctors over the years. But when I knew I would be 10 minutes late to dr Hayes office because I was having to drive slowly with 3 fractured ribs, I notified the office and they said it's ok. When I arrived, after a 45 minute drive to see her, I was told she only had a 5 minute window and would not see me. I don't care how good you think you are, I'm a diabetic not an army recruit.

Personally loved dr. Hayes. She is very tentative and fun to talk to! Made sure I had all my…read morequestions answered and her front desk staff was sweet as well

I finally received my order. Took a while. They are not often receptive to complaints.read more

Both myself and my significant other both go there. Let me say Shannon at the front desk is the…read morebest! She handles a busy Saturday like it's nothing! Secondly he is on testosterone and I'm on glp1 meds and both have done b12 and lipo and have had great experiences. Once my meds messed with me and they were very responsive and helpful to get issues under control.

Excellent doctor. Very thorough and caring. The best. She does not miss a beat when it comes to…read moreyour health.

My wife and I have been going to Dr. Gerteisen, Dr. G, for the last few years. She is the most…read morecaring and compassionate doctor that I have ever seen. She asks a ton of questions not only to address your health concern, but also to get to know you as a person. It is uncommon to find a doctor with such a relaxed and warm bedside manner. She is an absolute diamond of a doctor. The office is clean and modern. There is plenty of parking all around the building. It is located right off 518 and is easy to locate. The staff is friendly and receptive. There is usually very little wait time. The office uses the MyChart ap to help you stay in contact with your doctor. Dr. G and her staff usually respond the same day or the very next day. You really get the feeling that she cares. She never makes you feel like you have a dumb question. She does not have the doctor complex that you usually see form other doctors. She is not only the nicest doctor I know, she is one of the nicest people I have been fortunate enough to meet. Dr. G spends so much time one on one in the room with you that there is absolutely no feeling of being rushed whatsoever. You feel like you are catching up with a friend more than talking to a doctor. I wholehearted recommend Dr. Gertieson to anyone looking for the last doctor they will ever need. My only concern is that too many people will find out how wonderful she is...and I then have a problem getting an appointment. With warmest regards, Dr. Jeremy Chance If you don't believe me...call me. 713-927-7238 (cell)

Front desk staff could use more training, I don't know why they seem so mysterious but I ignore it…read moreassuming it's a business tactic. If you owe more than a cent they won't let you see your doctor until you pay up and will have this conversation with you out in the open for all to hear. I was a Kelsey patient for years and I highly recommended OBGYN Dr. Findlay-Smith. But the staff service is poor and could be avoided by going elsewhere altogether.

I've had multiple appointments at Kelsey, and unfortunately, my experience with the front office…read morestaff has been consistently disappointing. More often than not, the front desk employees come across as passive-aggressive, rarely acknowledge patients when they arrive, and don't seem welcoming or friendly. For many patients, the front desk staff are the first people they interact with, often when they're not feeling well or are already stressed. A warm greeting and a little kindness can make a big difference. Instead, the interactions often feel cold and uninviting, which leaves a negative first impression. I hope Kelsey will provide additional customer service training to ensure every patient feels acknowledged, respected, and welcomed from the moment they walk through the door.

Dr. Sonia Eapen is knowable and has compassion, kindhearted, and phenomenal. I have been a…read morelong-time patient since 2009 and it has always been a great experience when I visit. I would not change my doctor for the world. The staff is wonderful and genuinely concerned about my health. At one point I had no health insurance (briefly) Dr. Sonia Eapen was there for me, she worked with me as a self-pay patient. She treated me with the utmost respect and gave me amazing services. Dr. Eapen reassures and always take plenty of time to explain exactly what I am dealing with when it comes to my health. I hope the community realizes that (Texas Endocrine) Dr. Sonia Eapen Is an excellent physician. I could not have been more pleased with the medical treatment provided to me. If you are looking for an Endocrine physical Dr. Sonia Eapen is the physician. (P

I am a Doctor and wanted to refer my patient to this clinic, however, they NEVER answer the phone…read moreand when you leave a message, ( I left 3 messages) they NEVER return your calls. I referred my patients somewhere else. If they will not or call back a doctor, what kind of service do I expect my patients to get?

Please do not waste your time. He thinks he knows everything and does not need to listen. How very…read moredisappointing, and complete waste of my time. Extremely non helpful. Going to another doctor. Really unbelievable.

This doctor is awful. He did not address any of my concerns, and has not been helpful at all. The…read moreoffice made me wait 30 minutes in the waiting room, and then when the doctor came in, he did not even stay in the room ten minutes. When he first walked into the room he asked my mom if she speaks English. We are both white. It was very rude. I asked about how an upcoming surgery would affect my illness, and he yelled at me and told me not to have surgery and to get a second opinion. Then he talked about how God made us a certain way, so I should not have the surgery. NOT APPROPRIATE! And to top it off, he never answered any of my questions, and then walked out of the room!

4/25/26 Update AFTER Memorial Hermann and the office responded. Please shut up because I opened a…read morecase with EthicsPoint and you didn't do sh*t and Dr. Butler himself said it would not go anywhere and it sat since FEBRUARY with no update just as Kathleen Eberle, the owner did not give a sh*t and did not reply my email or return my call. They'll end up with a malpractice case soon because the care, abuse of authority, lying on providers, cancelling appts, claiming provider is not available is BS, this office is dangerous amongst our elderly population. I said I would add more proof and will. Only reason for 1 stars is due to me liking Butler's stories about his upbringing. In my 20 years in healthcare, this has to be in my top 5 worst workflow and medical care by any office I have ever experienced. It was never Butler's assistant - it is everyone else. If you have an elderly parent or loved one, at the first sign of BS, start working on finding another neurology office. I get it, sometimes it is hard to get into neurology but schedule elsewhere while being treated at that practice until your appointment with another neurologist comes around. I lost count of how many offices said "No comment" about that practice. For one, that hippo/boar hybrid Helen Muniz they hired as a manager is a liar that tries to abuse authority and as Dr. Butler said, Kathleen Eberle (the owner) don't give a damn, reporting to her is a waste of time. I won't say what else Butler said but turns out he is correct, I got her email and phone from my BIL, a Memorial Hermann provider. I also printed those Mychart messages and showed Butler and he said to ignore and said I should ignore Helen Muniz. That Helen Muniz an evil, miserable cloud couch. The worst her attitude becomes then the more weight she gains. Check out the message from that bear/infant elephant hybrid Helen Muniz sent to me after she decided to include herself into something that had nothing to do with her, not realizing I recorded myself every time I stepped into that office and recorded every call. I initially started recording due to the CONSTANT appt changes prior to my first visit and needed to show my job my efforts. With my initial visit, I had been scheduled for 2 months with them calling and canceling on a Friday before closing, via voicemail. I am glad I did recorded because Dr. Butler does not document anything, even medical records, Lindsey T said how annoying it was. That clinic despise MyChart messages because all they do is lie and prefer to play phone tag - I stopped answering calls and said to message me via MyChart. Butler does not document anything and yet you're left to defend yourself against the staff. He wouldn't even look at records. It took for me to take records back to him at the instructions of another MD before he looked at records. Even with paperwork, the staff intentionally documents the wrong stuff. The BS stopped, started, and stopped again when I made my attorney boyfriend my emergency contact. I reported that 3bedroom house named Helen Muniz to the nursing board as well due to entering an exam room acting on behalf of the MD, not realizing she was being recorded with Butler saying he has no reason to even talk to her about his patients. I asked for her superior FOUR times and she ignored me, with Lindsey T in medical records lying for her as well. I also started my process of reporting this office to every entity I can think of as well. Then I dare them lie and say I was a problem patient because if so, why would Butler offer me a medical school letter of recommendation without me asking? I respectfully declined three times due to not liking the care I received and I think he was offended so I cancelled all upcoming appts. Two of the appt I was unaware of having. That was another problem, scheduling appts without informing me, knowing some of the appts don't show up in the portal. It happened multiple times. None of them better not dare respond because I will then post more evidence to back my claims.

I'm a new patient and not sure why Cynthia would schedule me in this office as it's over 45 minutes…read morefrom my home. I got lost and the staff didn't tell me which building the office is actually located in once you arrive. When I did make it to the office the receptionist I think her name is Sandra or Sonia but her last name is Sanchez was unfriendly and unprofessional and wanted to take my picture without my consent. I did eventually see Dr. Eberle who was nice and professional. I left and was instructed to make an appointment for PT and the location Dr. Eberle referred me didn't have accompanying hours. I called the Pearland office and Sandra who GOD forbid take a message seemed bothered and told me to send a message through the portal. Again, new patient and I called the office and left a message for Jesus or Dr. Eberle to call me but it's 9PM and no returned phone call or message on the portal. This is why Sandra or whatever the LAZY lady with the last name Sanchez will be replaced by an AI before 2027. Unacceptable patient service!!