I had an excellent experience with Dr. Ben and his entire staff from beginning to end with my…read moredeviated septum procedure. Dr. Ben took the time to explain everything clearly, answer my questions, and make sure I was comfortable throughout the entire process. Both Williams were amazing and incredibly helpful, and the entire staff was professional, organized, and attentive. What really stood out to me was the level of personal service. From the follow-up calls when I first scheduled my appointment, to being given Dr. Ben's personal cell phone number in case I had any concerns, to the personal phone call from William before the procedure, every detail was handled extremely well. The entire office is truly dialed in. You can tell a tremendous amount of time and effort has gone into building a team that works together so well and consistently provides such a high level of care and service. It has been impressive to see someone who is truly great at what they do. I would highly recommend Dr. Ben and his team.

I feel like the doctor recommended procedures for problems I wasn't having and the visit notes I…read morewas able to read on the patient portal didn't match what I had told the doctor. I ended up getting a second opinion and cancelling my procedure. He also kept pushing the Inspire implant even though I had just started using a CPAP without any issues and it seems like Inspire is typically considered a second-line or alternative treatment meant for those who cannot tolerate or benefit from CPAP.

Dr. Chimenti was both thorough and attentive to my mother's need for hearing care. The office…read morestaff was both friendly and professional. We highly recommend this provider.

I was told Doctor would be late after I arrived. When he finally arrived, he came in like Cosmo…read moreKramer, spent a total of 4 minutes in the room, diagnosed reflux, and left. Nurse was about 12 and was definitely someone's relative and not an actual nurse. Making an appointment seems to be an 18th century process as it took about 15 just to find an appointment. 0/10

Rance saw my elderly father for an inflamed lymph node in his neck. After 1 minute, he referred…read morehim to have an MRI. We told the doctor that my father has a pacemaker and he said that it wasn't an issue and left. One minute. That was all the time he spent with his patient. We then left to go have the MRI done and, surprisingly, they informed us that he could NOT have an MRI done because of his pacemaker. They suggested a CT scan and reached out to Rance for his approval. My elderly parents sat waiting for his response for over an hour. Rance never responded. Let me repeat - he never responded. This occurred on a Friday afternoon. Does Rance leave early on Fridays? We don't know because he never bothered to reach out to his patient or to the facility that he referred us to. Patients beware. This guy will not work for you - especially on Fridays. Terrible experience.

Dr.Raney came recommended by my mother. I visited there after having an episode that seemed like…read moreasthma, though I am no asthmatic. He was relaxed, professional, was respectful and not condescending, and had good assistants. The exam was thorough, the scope was informative, and I left with prescriptions to get me feeling better. I will tell everyone I know to visit when they need an ENT.

He is one of the best most knowledgeable ENTs I have ever been to. He has treated me for over 23…read moreyears. Never a doubt about treatment or results. He is truly the best of the best!

We took our son there on referral by our Pediatrician (who we will be speaking with.) We showed up…read more10 minutes early after filling out their per-registration online. It took an hour and 10 minutes after to see the doctor. Dr. Douglis wanted to have a CT scan done on a 14 year old without life threatening injuries. This caused alarm in us because of the radiation concerns. Dr. Douglis's response was to google it again... Our concerns are valid and he certainly could have handled it in a much more professional way. The reality is NIH research shows that CT scans have added about 103,000 future cancer patients. "Using the UCSF registry data on individual CT exams and RadRAT, the team estimated that CT use in 2023 could result in almost 103,000 future cancers. If current practices continue, CT scan use might eventually account for about 5% of all new cancer diagnoses in the U.S. per year." https://www.nih.gov/news-events/nih-research-matters/radiation-ct-scans-cancer-risks On top of all of this, the office smelled, and was generally dirty. The picture of the Biohazard trash can was taken in one of his exam rooms, the day of this post. Avoid at all costs.

I was very disappointed with our experience at this practice. My daughter has struggled with…read morerecurring ear and throat infections, and we know her tonsils and adenoids are enlarged for her age. From our first visit, I felt the physician's bedside manner was lacking. He spent very little time with my daughter, and nearly all communication, including the preoperative instructions and answering questions was handled by the nursing staff. As a parent, I expect the surgeon performing my child's procedure to be available to discuss concerns and explain the plan of care. That did not happen. Our biggest concern came during the preoperative appointment when we were told that, after surgery, the only pain medication recommended would be over-the-counter Tylenol. I expressed that I was worried this would not provide adequate pain control and that effective pain management is essential to helping children stay hydrated, eat, and recover successfully after a tonsillectomy. The response was that my daughter would receive a lollipop to help numb her throat, but we were instructed not to use ibuprofen because of the potential increased risk of bleeding. When I mentioned that several families I know were instructed by their ENT specialists to alternate Tylenol and ibuprofen after surgery, I was told that this office follows its own policy regardless of what other physicians recommend. I was also concerned that the procedure was scheduled at an outpatient surgical center rather than discussing whether a children's hospital might be a more appropriate setting for a pediatric patient. I do not question the surgeon's technical ability or surgical skill. However, I believe postoperative planning and communication are just as important as the procedure itself. As a parent, I left feeling that my concerns were dismissed and that I was not adequately prepared to help my daughter through a successful recovery. For those reasons, we chose to cancel the surgery and seek a second opinion.

If I could give 0 stars I would. I came to evaluate my child for snoring and Dr Liu claimed that…read morethey were the largest most inflamed tonsils (grade 4) he's seen and that we would absolutely need surgery to remove the tonsils and adenoids (despite my son having no symptoms) - he then immediately left the room and did not answer any follow up questions. His nurse then proceeded to rush me into signing up for the surgery and scare me with random facts. I later went to a second opinion at texas children's hospital where they said that he did not even have grade 2 tonsils - and they xrayed his adenoids and found no enlargement. I believe Dr Liu and staff are con artists. The hospital confirmed we are not the first to experience this. I hope no parents let this man fool them into unnecessary procedures for their children.

Dr. Khetarpal is amazing. If I can write 10 stars, I would!! For the longest, I could not breathe…read morethrough my nose nor smell and it was affecting my everyday activities . I came to Dr. Khetarpal about a year and a half ago with complications of polyps in my nose . Dr. Kheterpal completed a surgical procedure to have my polyps removed early last year and since then I've been able to breathe and smell completely. If I could recommend any doctor, he would definitely be my first choice. His bedside manner his knowledge on different medications and information regarding allergies is beyond amazing. I was definitely a difficult case, but he did not give up and I thank him so much. Also shout out to his medical team, Kay for working so hard to ensure the problem got solved as well. You don't find many doctors like Dr. Khetarpal anymore.

Can't say enough about Dr.Khetarpal and his staff! My doctor recommended his office once 2 rounds…read moreof steroids didn't help my sinuses and ear ache. My first visit he did the scope and then recommended allergy shots and a cat-scan. Dr.Khetarpal explained immediately after the scan I needed surgery. I was scheduled two weeks later and it changed my life! My nose was not packed and I had very little bleeding and swelling. I instantly felt the pressure in my head was gone, my vision improved and no more ear ache! Dr. Khetarpal and his staff are compassionate about their patients and throughout the whole process have been amazing and caring! Highly recommend them!!!

My dentist said I had TMJ, so he wouldn't work on my teeth for fear of my jaw locking. I was in so…read moremuch pain and I had actually lost some hearing in my right ear and I had no idea both were related to the TMJ. I could barely open my mouth to eat a piece of toast and I was skipping meals, it was miserable. My dentist sent me to Dr. Phillips and after a check up, she said she could help me with no surgery, some physical therapy and exercises I could do at home. I bought all of the supplements she suggested and did what I was told. Here I am 6 months later and I'm good as new. Jaw pain is gone, headaches and ear issues are all gone. I eat now without even thinking about my jaw. No, it turns out my insurance wouldn't cover it, but it doesn't matter, it was worth every penny (insurance did cover physical therapy though). I'd do it again in a heartbeat. The huge improvement in my quality of life was worth it. Dr. Phillips and her entire staff are caring, thoughtful and truly want to help people. Thank you.

This is a really great place!…read more Recently, my TMJ has been causing severe difficulties with my quality of life and I spent 4 hours calling dentist after dentist before discovering REstore TMJ & Sleep Therapy. After just a few minutes of talking with their staff, I knew this was the right place for me. The initial phone call was very pleasant. They spent quite a bit of time asking about my symptoms, pain, and history. Probably 15 minutes of "getting to know me", which felt very nice. They explained that even though most insurance providers don't pay for this kind of care they would still be willing to submit the claims on my behalf. They also gave me a price range that I would likely be within which really helps avoid "sticker shock". When I arrived for my appointment, there was barely any waiting before I was asked to come in and begin the consultation and testing. Extremely friendly and patient staff! After the CT scans, they spent about 20 minutes sitting with me and asking detailed questions to help "fine tune" the information for Dr. Phillips. Dr. Phillips spent almost a full hour with me which is practically unheard of in today's (Houston) medical practices. This was quite welcome. She took the time to show me how my scans differed from a baseline (normal) scan, explained the muscle groups involved and was even able to determine how my TMJ progressed in the way it did. She explained what was happening with my jaw during the night provided a treatment plan along with a full explanation on how the plan progresses. She made me feel very confident my issues could be resolved. After that, their staff sat with me and went over exercises that would help my jaw muscles. Provided detailed explanations on the procedures, and where to go if I forgot any of the steps. Overall, I felt very well treated. Each member of the staff I interacted with was extremely professional, had a lot of knowledge, and seemed genuinely concerned for me. Normally I leave doctor offices with questions that never got answered (or ones I forgot to ask) but that wasn't the case with this place. I left with no questions whatsoever. It was a very pleasant experience and I wold definitely recommend them to my friends and family.

I usually don't give one star reviews, but if I have to walk out in an establishment, I feel it…read moredeserves one. Front staff left me with such a poor experience I left. I truly cannot comment on the actual pratice just the front staff. I arrived early for my scheduled appointment and was asked for a copy of my insurance card which I had left my desk. The younger first lady on the left with colorful keyboard was the person who I encountered. (I say this after working in medical offices for 8 years but having an at least pleasant or neutral demeanor was always a requirement in any place I worked as the first impression and representation of the Doctors.) I let the lady know that I had left the card at home. I did have a secondary insurance card. She was very adamant that I needed the physical card for the first one or emailed digital. Problem solving- I asked her if I could give her the information verbally, and she had said no, she already had it from my referral, but she needed the physical card. (As somebody who has billed insurance also 8 years I don't understand this) I asked would it be possible for me when I ran home to send a picture of it and again response of no. The choice was bill my 2nd insurance (immediately would decline since its not primary and would need to refile.) Or come back. I then was able to pull up the website and show all of my information directly coming from the insurance website. She then said she still needed the digital card. I showed her where I pressed the digital card button and though it doesn't look like a physical card it has all the info on it. The same info that matches what my PCP already sent... The second older, more polished lady on my right sat down while we were discussing. The younger girl kind of seemed like she was asking her advice / complaining that I hadn't brought my things. She said well can I sent it when I get home? I said yes, I had offered that. The younger girl said a firm NO indicating I was lying to the colleague and I have never given that open in the 3 options and ideas I had given. I told the newer colleague she was kind (and she was, no issues) but I wasn't going stay after being accussed of lying. I left.

I have been seeing Dr. Jaecel Shah at Texas ENT Specialists for more than 5 years now. He has…read moreperformed several surgical procedures on me over that time, in addition to regular nasal, ear and throat issues. In all that time, I have never had a bad experience with him, his PA, his nursing staff or front office personnel (some of which have changed over the years.). If you want an ENT that takes the time to listen to the patients concerns and explains things in terms the patient can easily understand, Dr. Shah is the best. My opinion is not based on a single visit but on too many to count over the years. I highly recommend him.