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    Kathleen McDonald M.D

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    Houston Ear, Nose, Throat & Allergy Clinic

    Houston Ear, Nose, Throat & Allergy Clinic

    3.0(2 reviews)
    0.0 miSouth Belt/Ellington

    Dr Yoo was thorough and had a great bedside manner. He was personable and I enjoyed my visit with…read morehim. Would absolutely recommend him to family and friends in the future.

    Have fun even getting through. I just called (713)461-2625 to find out if my insurance was…read moreaccepted. Online, this number is listed for Houston Ear, Nose & Throat. The receptionist asked which clinic I would like to be transferred to. I told her I wasn't sure, as I wasn't a patient yet and just needed to know first if my insurance was accepted. I had no idea by the listing that this was a multi site facility. She barked back, "Well, I have 10 clinics and I need to know which one you want to be transferred to," and proceeded to rapidly rattle off locations - I couldn't understand her or get a word in edgewise. I asked her to "HANG ON!" no less than 5 times - just so I could take the phone away from my ear and look at the address for the location I thought I was calling. She was extremely hostile. At that point I said "You know what? Forget it. Your phone etiquette..." click! She hung up on me! I called back. The phone rang 9 times before she answered. She rattled off her intro and I said "I just want to know your NAME." She said "Excuse me?" I said "Your name. What is your name?" She replied "Brenda at the switchboard." Whoever manages "Brenda at the switchboard" should know she SHOULD NOT be the first point of contact for these office(s). Her phone manner is rude and condescending. I'm sick. I'm looking for a doctor. And my encounter with "Brenda on the switchboard" was not what I needed, but enough for me to look for a different clinic. If this is how an initial phone call is handled, I'm afraid to let anyone there touch me!

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    Houston Ear, Nose, Throat & Allergy Clinic
    Houston Ear, Nose, Throat & Allergy Clinic
    Houston Ear, Nose, Throat & Allergy Clinic

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    John Yoo M.D

    John Yoo M.D

    1.7(6 reviews)
    4.8 miSouth Belt/Ellington

    I want to start by saying I have no complaints about Dr. Yoo. He was extremely informative,…read morepatient, and gentle with my toddler, and I truly appreciate his care. However, I am very concerned about the lack of responsiveness from the office staff. For nearly two weeks, I have been trying to schedule my daughter's surgery. I have left multiple messages for Lisa, the Office Manager who coordinates surgeries, but have received no return calls. When I finally reached her on 12/10/2025, she confirmed that preauthorization was complete and said she would check availability with the surgery center and call me back. Unfortunately, she never followed up. Since then, I have continued calling and leaving messages without any response. To provide context, here are the dates I've called: 12/04/2025 12/08/2025 Twice on 12/10/2025 Three times today, 12/12/2025 This level of communication is extremely unprofessional and unacceptable, especially given the importance of timely scheduling for my child's care. Please advise on how this can be resolved immediately.

    I've seen Dr Yoo for a variety of acute illnesses and sleep apnea. He's always been funny and great…read moreat explaining why my ears and body do what they do. I'm relatively young so it's nice having someone actually explain why I'm experiencing what I do instead of gaslighting me or attributing everything to anxiety. And he's not afraid to tell the truth of your condition which I appreciate. Yes, the office can run behind some days but that's the unfortunate reality of working in a doctors office. I absolutely recommend Dr. Yoo as your ENT. (Houston ent the company itself can frustrate me if I have to call in and make an appointment. I much prefer the nurses in the office over the Houston ent generic line, but that's almost all major health groups at this point.)

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    John Yoo M.D
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    Kathleen McDonald M.D - earnosethroat - Updated May 2026

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