I generally hesitate to leave such a bad review for a business with so few reviews, but this was the WORST customer service my family and I have experienced thus far. To be fair: I directly interacted with Kate myself only once, but I was witness to the continued attempts by my family to get her to do a simple garage door opener installation. We bought the garage door opener kit from Lowe's and gave Kate a call. She gave us an installation estimate of $100 and said that she could come install in 3 days. She said she could be there between 3-5 PM on the day of installation. She actually showed up at 7:30 PM. We were worried so we called her that evening a total of 3 times. The first two times, my mom answered. Now, my mom's English isn't the best as she's got an accent, but it is definitely understandable. The first time my mom called, Kate told her it was the wrong number. She called the number on her card again and this time, Kate gave her a rather rude "I can't understand you" and hung up. I called her the third time, to which Kate VERY rudely said, "This is my cell phone! Why do you people keep calling me??!" ....Oddly enough, she called us back in a few minutes saying she would be at the installation (2.5 hours late). To cut a long story short, Kate was not able to install the door opener that evening. She claimed the chain was too short. So then, my dad went to Lowe's and got an exchange. He also measured the chain length on EVERY unit sold, and it was all the same. At this point, we were a little suspicious as to whether Kate could actually install a garage door. She made various (almost hilariously unbelievable) excuses for our last attempt to have her come install. Now this was the THIRD time we scheduled for her to come out. She did not even show up. My dad called her again prior to meeting and she said she couldn't find her car keys. She did not call us to let us know this, and she did not answer any calls after that. We are beyond disappointed in the "service" that this company offered. She failed to install a garage door opener and after taking 50% of the service fee and 3 separate installation dates, refused to answer our calls. Please think twice if you want to use Kate's Garage Doors. read more

I have used a number of garage door repair services to repair my garage doors and I must truthfully say that Kate's Garage Doors were absolutely the best in service repair and customer service. I found their service to be fast, honest and dependable, I feel that there was a connection made the moment I met them, just a real pleasure to do business with. Joe did a fantastic job installing my new garage door opener and explaining how everything works. Kate took a look at my garage doors and suggested that I get new doors after I mentioned that I might be selling the house and because my garage doors were in really bad shape. I'm looking forward to continue doing business with this company, their prices are definitely something that are both reasonable and affordable, they are simply THE BEST! read more