This business doesn't even deserve 1 star…read more I was denied my Virginia insurance licensing exam despite presenting a valid U.S. passport and a valid Virginia driver's license. Staff claimed my IDs were invalid due to an extra last name and falsely stated this was a State of Virginia policy. I later confirmed directly with the Virginia Bureau of Insurance that no such policy exists. This arbitrary denial caused unnecessary delay, financial loss, and stress. Prometric needs serious staff training and accountability.

Much better experience than I expected. They are very well-organized, testing center is clean,…read morecomfortable, and excellent climate-control. Was concerned it would be hot but temp was perfect. They are very strict about policies, but I understand why they have to be to prevent cheating. For example, after getting set up at my computer but before starting my test, I wanted to get a quick drink of water from my locker and had to go through the entire process of having my glasses checked, metal detector-wand, etc. before going back in. But was relieved to find the facility comfortable and well-organized. Parking was super easy. Highly recommend this location.

I've gone here multiple times before and never had a problem. This time, I get there and they tell…read moreme I have to reschedule. Why couldn't they call me? And the guy telling me had this awful attitude of no sympathy. Acting like it's my fault when I just wasted my whole afternoon. There's no reason they couldn't call.

I took my first medical board exam here on July 11. If I could make one suggestion, it would be to…read moreseparate those who have to type (ex. those taking essay-based exams), from those who do not have essays on their tests; simply because the noise of typing on desktops is pretty loud in an otherwise silent room. Another way to address this would be to warn all students to bring their earplugs in if they'll be in the room with people who are typing. While I did get surprised in the middle of one of my test sections with some loud typing, I otherwise could not have asked for a better test day experience. Primarily, I didn't realize what a huge difference it makes to have test center staff be at their best on a day when I was (pretty much) at my worst. Upon entering the test center, I was extremely nervous and was having trouble following the (extremely simple) instructions of the person responsible for checking everyone in. Fortunately, this person, Sunny, was very kind and patient. He told me I could eat my breakfast in the back of the foyer, which had a table near a window. This was helpful because I was able to separate myself from the other test takers, eat my breakfast, and calm down. After that, I felt a lot better, got checked-in properly, and began my test on time. Everything from there went very smoothly. Checking into prometric test rooms is an arduous process, you have to use your thumbprint and get swiped with a metal detector. Fortunately, the center is small and the staff works quickly. I was third in line to check into the test room, and I was waiting for my turn for less than 10 minutes. The amenities in this prometric center are great. The bathrooms are clean and close to the testing room. The temperature in the testing room itself is comfortable as well. The woman (unfortunately I didn't catch her name) responsible for checking me into and out of the test center during my break times was great at getting me in and out quickly. She clearly cared about getting me back to my seat as fast as possible. This was a relief to me because I was on the clock and had a limited amount of time for breaks. She also would have the sign-out book open to my page before I had even left the room. I was impressed that she took the time to learn my name, and also that she noticed and took action as soon as I got out of my chair, all to save me time on my break. I know I certainly would have zoned out, and I really appreciated her attention to detail. Overall, I was very happy with my test day experience, and it is important to me that the staff here knows that they are doing a great job. Thanks again!

The stuffs are awfully rude...just so rude. If you want peace before your test, don't take a test…read morehere

I came here to take my Project Management Professional (PMP) test since Project Management…read moreInstitute mandates taking their exam at a certified testing center. Not to be daunted by the crappy neighborhood, I selected this center and went along my happy way. When I arrived, I was actually invited to take the test ahead of time so I had a little time to survey the surroundings. They do provide lockers that you can put your personal belongings in since you're not supposed to take anything into the test. However, amazingly enough, they let you walk around during breaks so I guess if you really wanted to be a slick betty, you can go for your answer sheet you stashed in your locker under the guise of getting a piece of chewing gum. But you wouldn't do that, right? The testing booths offer a computer with your exam pulled up, a host of cameras to watch your every move (so if you're a picker, make sure it counts and you get a big booger on your finger to flick at the screen), and some ear muffs. I actually had to use them since the girl next to me had some stomach issues (I guess she was nervous?) and actually farted a couple of times. To the Indian girl taking the CPA exam, did you think no one could hear that $hit? I made sure I wiped my ears clean with baby wipes upon leaving the place. They did print my results immediately and provided it to me on the spot with a raised water mark in case folks wanted to challenge my PMPness. Would I do it again? Maybe if I was sadistic enough to take another certification exam. But not bloody likely.

Future test takers be warned - as Kelsey G. mentions, all test taking centers are not created…read moreequal. I had a horrible experience at the L St location in DC, and it resulted in me scoring 100 points below what I ended up getting at the much nicer Bethesda location a few weeks later! This location is cramped, prison-like, hot, and the people who work here are extremely rude. Choosing this location is a huge mistake.

I didn't realize that the Pearson testing center would appear on Yelp, but since it's here I'll put…read morein a review. First, if you want a good idea of what your testing experience will be like, check out this video: https://youtu.be/1kK-QuuZeuw While this video wasn't taken at the DC center, it is very much the same layout, decor, computers, etc. The testing center is what you can expect it to be, a quiet and somewhat secluded space with a few workstations where you take your test. Security is tight, you will have to check-in at the lobby security guard, who will then direct you to the elevator that takes you to the Pearson suite. Once in the testing center, you will have your picture taken and your palm vein scanned. The palm vein gets scanned every time you enter and exit the testing room, including breaks. Be advised that if you do need to use the restroom during a break: the restrooms are located outside the testing center in the hallway. You will need to borrow a key from the front-desk in order to use it. While the restrooms are a short distance away, keep in mind that you do lose about a minute of your break just having to walk to and from the restroom. There are two employees at the test center, one at the front desk to check you in and one who is the "proctor": s/he is stationed outside the testing room and can monitor each test taker through a large glass window and video cameras. When I took my test the first time, I would agree with the other reviews that both test employees were very strict and followed the rules to the dotted i. They weren't nice and didn't smile at all. I felt that one step out of line would have had me kicked out of my test. But on my second visit, I encountered two different employees who were the opposite: they were both laid back and very friendly. They were still professional and certainly harped on the rules, but they didn't do it in a condescending sort of way. It was as if they understood that you were stressed out about your test, and they wanted to make you feel comfortable. So overall, I would say that your testing experience might vary based on the testing center employees you get and how their attitudes are. Pearson's primary competitor in computerized-testing is Prometric. I took a different test before at a Prometric center (not in the DC area though) and I can say that Pearson is a lot better. At the Prometric center, I had to wait 45 minutes(!) from my scheduled appointment time before I was even seated at a computer to begin my test. The Prometric center was setup completedly different from Pearson, with the center stuffed with I'd estimate 30-40 test takers sitting in a large cube farm (the Pearson center seats about 12 max, I recall). The Prometric center was definitely not run very well, which certainly added to my testing anxiety. I can therefore give Pearson credit for at least managing their test center much more professionally and sanely. At the end, I would give the Pearson testing center 4 stars. One star off simply for the restroom situation, and maybe for the inconsistency of the staff's attitudes. But, compared to the Prometric testing center I think Pearson is very good at keeping everything organized and professional. Just one less thing to worry about on test day.

Came here for tests on a Saturday 3/25 and the rest of the staff didn't show up. We were made to…read morewait an hour to make sure the employe didn't actually show up and the had to reschedule the tests we were supposed to take. Major inconvenience for the 20 people that showed up. Don't bother coming here, go to the Towson location.

One of the worst experiences of my life. Prior to taking a test and already being nervous, the…read morerudeness and lack of personality of the "young black woman" and the "Indian man", was a damper on my testing experience. They were certainly made for each other. People really should not deal with the public, if they do not like people and cannot be respectful and courteous and encouraging. I was chastised for being 15 minutes late. I had been sitting in my car the entire time and walked in 20 minutes prior to my test, No one told me when to get there and then he told me that he told me that the prior day on the phone. Sir, I have never spoken to you. The woman in the back... I have no words other than miserable and angry "black" woman. (and I am black)

Very professional. Very kind. Had to take a work related exam. This center provided a very thorough…read moreyet comfortable testing environment. Although, I have never been asked to submit to a metal wand detector test or a body search to take an exam.... I am in PG County. *shrugs* Nevertheless, it was a good test taking environment. I recommend this location.

Took a five-hour test and had a good experience. The test center is nice and clean, and is located…read morein a small office building. Earmuffs were offered. They were not electronic noise-cancelling headphones but did a good job of blocking out noise. There are partitions on each side of the desk, offering good privacy so that one is not bothered by movements to either side of the desk. The size of the monitor is around 22" and has good resolution. The chair is fairly comfortable with basic height and tilt adjustment. The temperature inside was a bit on the cooler side so dressing in layers is recommended. The staff were very professional and courteous, and provided detailed instructions regarding check-in, key to the locker, code for the restroom, and taking breaks. For my specific test, plenty of scratch paper was offered, along with two sharpened No. 2 pencils. The only downside is that the restroom is located down the hall about 50 yards away. I only had a 10-minute break and had to sprint all the way from and to the test center, plus the time needed to get a drink from my water bottle from the locker and the time took to check back in, there was very little time left when I was back at the desk (my test would be forfeited if I was not back within 10 minutes). Highly recommend this test center and would come back again.

Took a 9-hr test here and had a good testing experience. The staff were friendly and efficient. Big…read moreparking lot. The bathroom is far down the hall, and you'll have to walk about 30 seconds to reach it, but I thought it was nice to get some steps in during my breaks. No hiccups during my exam except that the headphones didn't have the best sound quality which messed me up on a few problems. But overall it was quiet with a fair temperature inside.

This place sucks! I ordered a transcript of a class I had taken previously. My college never…read morereceived the transcript but I still was charged $30 (which they said they would not do)! Tried to get a refund, but all I have gotten is the run-around!