Disclaimer: This is the first negative review I have ever written. I have never left a negative review online, only positive when I'm happy with a business but due to how horrible my experience was with this business, I had to inform others.
Prep with Jen is not really prep with "Jen". I went by the Google reviews not realizing that the most recent review was over a year ago... If you are interested in private lessons, be prepared to pay $110+ for an hour and you aren't even getting sessions with Jen. She subcontracts her sessions out to other tutors and has very little oversight over the sessions other than her being cc'd on the summary emails.
They don't record sessions (even my son's wyznat tutors record sessions!), and her tutors are not as qualified or engaging as she is. She picks up the phone and talks a lot with you before you sign up, builds a personal plan and approach but once you drop thousands of dollars on her packages, she disappears and only reappears when the tutor summons her over an extremely trivial issue (rescheduling class time requests in our case).
She isn't interested in customer service and is only concerned with maximizing her tutors schedule with clients. I would not recommend at all - not only was the tutor not worth the rate, her customer service was horrible after we signed the contract
UPDATE: In response to Jen's response, her claims are bogus. Her tutor wasn't happy that we asked to reschedule 3 times out of 8 sessions because of 1 time having the flu , one time a serious car accident and 1 time an unforeseeable conflict! Rather than picking up the phone and discussing with the family, Jen claimed my son was unengaged which was absolute lies! How non empathetic is that?! My son is an honors student with 4.3 GPA so forgive me if I think you're claims are bogus... She has zero evidence to back up her below claims, as my sons score already improved but majorly due to his own studying and not because of her tutors sessions which pretty much was a project management approach of watching my son complete assignments rather than truly explaining concepts. Although we accommodated changes in timing by her tutor for 5 sessions, her tutor for some reason didn't appreciate 3 reschedules and then made these bogus claims of unegagement to Jen that she decided to not even validate with the family. If you want personalized instruction with a tutoring organization that is invested in your personal success, this isn't the place for you. read more