I've been coming here for a couple of years now. Decided to get the membership last year as it was…read moredefinitely worth the value, price did go up at the end of 2021 significantly. So I had to reduce the package to not include the wheel shine which is still reasonable at $15 per month. You'll spend that in two car washes. Car Wash is decent, not the best, and doesn't always get everything off. Most of the time the burners with the heat at the end of the exit, one is usually out if not both, but today they were both on as you can see in the picture! The spinning towel dryer at the end is horrendous, the one on the left will kind of come over and get your mirror and door but the one on the right side I've never seen it reach. Occasionally someone will put on their break or get jammed up in the car wash and you might have to wait 30 seconds to a minute for them to activate it again but that doesn't happen too often. I know a lot of people complain about getting scratches from this car wash, I've never seen it and I'm very meticulous and look over my car. So take those reviewers with a grain of salt. They do offer a pre-brushing area before the entrance for two different vehicles at one time to really get your wheel wells clean or if you need to get some the summer bugs loosened up on the front of your car. Some people complain about the vacuums, every once in a while I'll get one that doesn't work so great but there's one on each side of the car and I've never had both sides not work well. My suggestion is if one isn't working well there's usually plenty of spots open, so don't be lazy and just move your car to another spot. I find the vacuums are very strong and more than adequate. The Garbage cans can be hit or miss whether they have been taken out or not. Overall it's a good place, the kids that work here are always willing to help you if you have any questions, one always runs out to the screen area when you're first entering just in case you might be new or have any questions.

Amazing 5-Star crew that is headed by Greg. Ty, Aiden,…read moreAnthony, Gabby, and a host of others not only go out of their way to make sure your WashU experience was superior, but do the fine detail aspects in helping you on a professional yet personal level in keeping your vehicle in top shape. They work as a family and extend that warm and friendly feeling to everyone that comes into the Des Plaines location. Great 5-Star Team.

It was a free carwash weekend marketing push and I went in on a Sunday to see how this location…read morewas... maybe I got an upgraded vs general wash because it was decent. Barely had to wipe the side mirrors down and that is the litmus for me... the dryer. Vacuums worked well too. This locations equipment must be newer because everything functioned well. Good value here ... if only I lived in the area.

I went here for the first time yesterday I got the mid level wash. I think I paid $15…read more The person working in the register was friendly suggested that I pay $15 for a monthly membership and try it out for an entire month. I declined and I'm glad I did. The car wash was aggressive to say the least. I know you want your car to be clean, but this seemed to beat on my car. Also, as you're going through the car wash, there is no signage to tell you what is being applied and at what stages so I wouldn't be able to tell the difference between a $15 wash and an $18 wash or whatever the top price is. The vacuums were good and strong. I like the fact that they had the air guns for blowing out the crevices and between the seats. The only problem that I saw with the vacuums were that they did not have the standard 4 to 5 inch wand for cleaning areas of flats like the mats things like that. They only had the what I would call the crevice tool which made vacuuming the floor mats, and seats timetime consuming. The location was easy to get in and out of.

The inside of the car looked fine. There were some small spots missed. The outside looked shiny…read morebut none of the very minor scratches were removed by buffing. I wouldn't recommend adding on the exterior work/upgrades.

Nope. Drive to another car wash. Third time I've gone to this place in the last year where I have…read morepaid for tire shine and no tire shine is on my tires. My car still has dirt all over it, I even pre-washed the dust off my rims, and there is still dirt all over my rims. Not worth the $20 I spent. Not coming back.

My ultimate favorite place to get my car washed! I work at a construction office & my car get dirty…read more& dusty quickly. I get my car washed often & at various places. I've never been disappointed by JBCW Gary Ave. Car comes out clean with very little soap residue & mostly dry (most places leave the car soapy & wet). When I get the premium $12 hot wax, I am often asked if my 3 yr old car is new plus my car smells great! Vacuums work great & love the cleaning nozzles used as others install 'crevice' nozzles (only), no other choice. Crevice nozzles are good but take a long time to clean flat surfaces. Also must thank young lady this morning guiding cars in as she seems to know that drivers are dependent on her! TY

car wash damaged my new vehicle and the email said clame denied The trim was already damaged/loose…read moreprior to. Really hmm my new car I didn't realize part of the trim was damaged you people suck Show me the video because I'm pretty sure that horrible loud noise going thru the dryer was my trim piece being destroyed again you people suck

Customer Service when something goes wrong. Management rude and dont care…read more When I hade the police come to help get their insurance. They said was a civil matter and told me to take them to court. DONT USE

Used to love this place. Even got the ultimate wash monthly membership a few months ago. This past…read moreweekend there was a huge line after snow and extreme cold - no problem, I waited til Monday morning However, the wash I just got was TERRIBLE. The conveyor speed seems to have been sped up, leaving soap all over my car, which has never happened before. Considering I'm paying for the premium level wash, I am extremely unhappy. I removed as much as I could, but after driving away, I now have soap residue splattered all over my car. Tried to look for an email address on the website... and the website isn't working!!!!

Do NOT give this place your business. Went to get a wash on Sunday, and i thought hey the monthly…read morepass is almost as much as the single wash I'll sign up. Then the sales guy runs out and says oh just sign up for the deluxe membership for $35/M, the first month is free. I then see a charge for that amount on my account the SAME day! I call the business and then they tell me "oh yeah actually the 2nd month is free, not the first." I tell him the sales guy told me that the first month is free. He says sorry and mentions that even the sign says the first month is free. So why is the sign not changed and why did that guy lie straight to my face? Had the guy on the on the phone cancel my membership right there. Shady Edit: there goes the lying again. The sales guy told me that the first month is free. Keep the money, just make sure you cancel my membership.

The car wash is pretty basic your normal car wash on the rail with everything hitting your car that…read morescratched my paint and my car didn't even come out very clean. I would not recommend it nor will I return.

This is my go to place for deep interior cleaning. They always do a great job no matter how dirty…read moremy car gets from camping or my dog. I will start coming here for basic exterior wash too.

Ran my car in to get the salt off it and I can say the car hasn't looked better. They were…read moremeticulous in their cleaning in both the interior and exterior. Prices were fair knowing that this was a hand wash and I was in and out in 20 minutes.

The car wash was great along with the drying of the car. The problem that I have is their vacuum…read moresystem is horrible. It barely picks up a loose piece of paper or dust. The only had two or three operational. It was hard to tell because cars were parked in the spot for the vacuum, and nobody was in the car. Car wash good enough vacuum system zero.

Rude and horrible customer service. This is America!…read more The guy yelled, neutral, No break please!! There was no greeting or kindness. I would never return here. Busy Bee in Hoffman Estates is much better! In the early morning it's a a dollar carwash!