Unfortunately, my experience with this retailer has not been positive.
I purchased a pair of nearly $400 glasses from Kasuri on July 14th, 2026 expecting that I would be able to use them as intended for many years to come. Alas, approximately 3 months later, the glasses fell apart at one of the welded seems. To be clear, this was not from misuse. In fact, I've worn the glasses fewer than 10 times in the 3 months that I've had them. It's clearly a defect.
After Kasuri told me that there was nothing that they could do, I decided to contact the brand, Henrik Vibskov. The brand communicated to me that Kasuri could contact the brand or the supplier to have this resolved.
I've been left to file a complaint with my credit card issuer, which is always a last resort after merchants refuse to standby the quality of the merchandise they sell.
Kasuri, I'm disappointed at how poorly you have handled this transaction. read more