Absolutely one of the most disappointing dealership experiences I've ever had…read more I came to Aurora BMW ready to buy a vehicle and went on a test drive with my salesperson. While we were still on the test drive, another salesperson sold the exact same vehicle. Whether or not that's allowed by dealership policy, the least they could have done was immediately notify my salesperson or me. Instead, nobody said a word until we returned, wasting my time and showing complete disrespect for a serious customer. When I asked to speak with management, I expected accountability and a sincere apology. Instead, Vincent Su (Used Vehicle Sales Manager) handled the situation in a dismissive and unprofessional manner, making an already frustrating experience even worse. As part of the dealership's leadership, Cecilia Fernandes (New Car Sales Manager) also shares responsibility for ensuring proper customer service and communication standards, yet those standards were clearly absent. This wasn't just about losing a car. It exposed poor management, poor communication, and a complete lack of respect for customers. My trust in this dealership was completely destroyed. Based on my experience, I cannot recommend Aurora BMW to anyone. If you're looking for a dealership that values honesty, professionalism, and respect for its customers, I strongly suggest taking your business elsewhere.

This is the worst BMW Dealership I have ever experienced. Not only is the attitude of the sales…read morebad, the service quality is also terribly disappointing. I bought a Demo BMW X5 here, and after a couple of months, the shifter trim broke. And followed by it, the parking break lever also detached from the Center console. We went back for a warranty claim, and the staff who worked there claimed we cleaned the car too often, resulting in the damage. After a year the car was purchased, the crack engine light turned on, turns out the automatic vents at the front of the car was broken. We went back to claim the warranty, however when the warrant was approved, we had to wait basically 2 months to get the car fixed. 2 months is an incredibly long wait period to get a car repaired for such a small issue. However, because of the lack of loner cars they have at this dealership, or some management issue in the service department, I had to wait very very long. When I revives the loaner car, it was incredibly dirty, and poorly maintained. However my sales person called me in an incredibly disrespectful attitude saying he received complaints that the loaner car was dirty, which I find genuinely hilarious, as the loaner car was dirty the way I received it. Around the same time period, the exterior front grille started to peel paint, and the interior window switch trim started to bubble and peel off. We went back for a warranty claim, and the sales came to us and said to us this problem is not covered by warranty at all, no matter which BMW dealership you go to, you will not be able to claim it. (As sales, it is not your decision to tell me if or if not a warrant can be claimed...) However, I went to BMW Markham to claim the warranty, and in 2 business days, the exterior grilled and window switch trim was approved, and could be replaced. This was genuinely the worst experience I had purchasing a car, especially from a BMW dealership.

Friendly local dealership with a very good reputation. Owner is very honest and will go to nearly…read moreany extent to insure a satisfied customer. I have so far purchased two of my cars from them and I cant wait to bring them more business in the future. The owner has gone above and beyond for me on numerous occasions. You simply don't see used car dealers like this any more, I would definitely recommend them to friends and family!

I had a fabulous experience dealing with Limestone Motors. After owning a car riddled with…read moreelectrical issues, I was feeling a little nervous about buying another used car. Someone recommended Limestone to me, mentioning that they had bought many reliable cars from them over the years, so I gave it a shot. Frank, Rob and the rest of the team were extremely friendly, courteous and delivered a great overall service. Not only was their customer service top notch but they were very professional. You can tell by speaking with them that they are knowledgeable and really care about their clientele. There was never any pressure to purchase or any hidden fees along the way. I ended up buying a great car, with an immaculate service record for a really good price. I would definitely recommend Limestone to anyone looking to buy a quality used car.

Unfortunately I need to edit my review For Farco Motors…read more.. My wife and I were super thrilled with our new to us ride until the weather warmed up last May/June-ish and we tried our A/C for the first time.. It didn't work. I contacted Ariu, he told me to have it checked out so I did. The condenser was leaking, I reported back to Ariu who then told me by email to go ahead and have it repaired that he would pay for the parts. I had it repaired in July and got back to Ariu and he said to forward him the Invoice and I will be e-transferred right away. well that didn't happen and I was ghosted for over a month. When he finally responded, he told me he had a family crisis, apologized and asked me to re-send the parts invoice and it would be paid right away... Well, once again that didn't happen, I was again ghosted. By this time, we were in around November and I decide to call him, he had no clue it's me calling and takes the call, he apologizes again and says don't worry I will pass this along to the office for payment and I will call you back in 15 minutes.. 5 months later and DAILY emails asking him to please pay me and I don't receive any response at all... I have even taken a 3 hour drive to go see him but was told he was not there.. I have my doubts with that and feel he might have been around. I have called there again and I think it was him that answered and he told me he wasn't there... This is truly sad of him, I don't get it. I told him I do not believe in writing bad reviews, that I believe in doing the right thing and working it out but Ariu will not respond to me in any way shape or form, I have nowhere left to go... This is a very sad situation. I am still emailing Ariu daily in hopes he will do the right thing and pay what he said he would, it's not huge dollars, its $325.67. Ariu, I am asking you once again to please pay me what you said you would and my original review will go back up at the 5 star your dealership had.. Thanks for reading this post, at this time I need to say be careful if you are wanting to deal with Farco Motors as Ariu is definitely not being the honest man he had been portraying himself to be. Mike.

RUN the other way!! I need a negative star ranking for this…read moreone! In less than 2 months from purchasing a Ford pick up truck and less than 10,000km added we took the truck into our mechanic for what we thought was an oil leak. Thank Goodness we did because they have deemed it to be dangerous to drive as is. We have attempted to get them to take some ownership of what we have been told is a vehicle that NEVER should have passed the safety. Over $4,000 in repairs needed and without a vehicle for at least a week. * Front differential cover and RF axle seal are leaking. As well as the rear pinion seal * Rear leaf springs are snapped * Transmission cooler lines very rotten but not leaking yet * A few exhaust clamps are broken * Brake Operation: LF wheel stiff hard to spin * hole in truck bed under the bedliner. AND The Carfax report shows the KM's to be 143,319KM on June 4th and on June 24th when the Safety Report was completed the KM's are 124005. They are clearly rolling back the odometer on their cars. They are not responding to us. Radio silence. DO NOT TRUST THESE GUYS!!

I own a 2008 Hyundai I went there to see if I could replace my key fob which has died the sales…read moregenius !!! looked at my old one and told me it could t be replaced because it's not a Hyundai remote and offered no further advice, except to go back to the dealership where I bought it I know the car is old and so am I 86 yrs old I guess he saw no gain in it for him Absolutley disgusting behaviour what a great example of Hyundai customer service

I recently took my car in for a routine oil change, but when the service was finished, the advisor…read morecame out and claimed that they had thoroughly inspected my car and discovered a list of issues that needed immediate attention. They said my brakes, rotor ball (or something like that), spark plugs, and HVAC system all required work. The total for everything came to $3,000, and I was told my car was unsafe to drive off the lot. Naturally, I felt uncomfortable spending such a large amount of money on the spot, so I decided to get a second opinion. I took my car to a trusted family-owned mechanic shop in the city, and to my surprise, they found absolutely nothing wrong with my car. It's running just fine. I would strongly advise against trusting this place. It seems like they're more interested in making money off unnecessary repairs than actually helping customers.

Super great and reliable mobile detailing company. Jonathan (who I believe is the owner) takes his…read moretime with his work and it is worth it! His prices are more than fair considering the time and quality products that he evidently used on my car! He made my 2008 year car feel brand new (and i didnt even have to leave my house lol!). He was friendly and set expectations with me, we discussed what i was looking for and talked openly about the price with me at the time of my appt so there were no surprises... he even left me a complimentary candy and microfiber cloth!!! definitely will continue to use Autoglide and can't recommend their services and Jonathan enough!

From the owner: We have over 10 years of Professional detailing experience and we’re taking it to your…read moreHouse/office at your convenience! No need to drop your car anywhere and wait. We do everything from the comfort of your driveway! AutoGlide works hard in providing customers with the best Results and that’s why we only use the best products that we have been working with for over 7 years. At AutoGlide We are committed to making Your Vehicle look brand new at your convenience so we are open 7 days a week 8-6!

Got a 2016 Chevy Equinox with Rob for $16000 (after fees). on oct 26 2024. the transfer case & flex…read morepipe exploded after 2 months with ONLY 6.6km of light usage in a cloud of black smoke causing a fire underneath the car and almost killing me as i was driving home from work (the brakes also seized as well). The mechanics, at autosolve told me i was lucky to be alive. When I finally reached David Tavazoei at the used car center at the dealership after being run around in circles by the other staff he offered me 2k for the car in the state it was in, to "do the right thing and make things right with me" as well as 2k off the next car we bought with them. After hearing this I then reached out to another dealership in midland and showed them detailed pictures and told them my incident and they offered me 3k for the vehicle, but 1k more if the engine was in good condition. At this point, It was clear David was not offering me any sort of deal to make things right, after I had told him my situation, and was only trying to make another sale to get more business from me, and to get my review taken down to better their reputation (which he asked me to take down). We have a 5 month old baby who my wife needed this car for emergencies for, and also appointments since we live in the country and cant take a taxi/uber. We are now in the hole 12k now with our loan, and we are already struggling enough as it is just to get by. At this point, I have reported this business to the BBB for their shady practices, contacted the Newmarket National with my story, and spoken to the consumer protection board to file a complaint, and have now have gotten a lawyer (pro bono) to make a claim to take this to small claims court against the dealership as well. This has all been so much stress for our entire family dealing with this massive financial issue, and all the calls that needed to be made, I will be posting this everywhere I can to get the word out . we trusted this dealership to provide us a safe car!! DO NOT TRUST THIS DEALERSHIP FOR USED CARS!!!! THEY ALMOST KILLED ME, AND MADE MY WIFE A WIDOW. IF YOUR ARE READING THIS, THIS COULD HAPPEN TO YOU TOO!!!!!!!! DON'T PUT YOUR LIFE ON THE LINE AND BUY A USED CAR HERE! THEY DO NOT PROPERLY INSPECT THEIR VEHICLES!! JUST LOOK AT THE OTHER REVIEWS!!!!!!!!!!!!!! THEY ARE GOING TO KILL SOMEONE SOON IF THEY KEEP THIS UP!

The worst experience from buying to servic. I bought a Jetta 2022 in September 2022, first month I…read morehave problems with the tires as they installed low quality uses tires and refused to replace them. Onset of winter and antifreeze started going low. After 4 months, rear brake pads and rotors gone. Now the abs and airbags sign pop up and Michael the service manager refused to fix this under warranty despite the car is still under warranty and it is less than 6 months since I bought it and I was forced to pay them extra 2k for bumper to bumper warranty. The worst dealership from sales to service, feel cheated and robbed.

We had our 2022 RAV4 in for an odd issue, accumulating water in the doors, and Terry mentioned that…read morethere was a bulletin that Toyota had put out right away. Had us scheduled in and turned around the parts in a couple of days. As always, Terry and team were courteous, friendly and on top of it. Thanks Susi and Mark Newmarket

I was a customer for about 14 years. Went through several dealership and personnel ownership…read morechanges... Customer service has sharply deteriorated from great back in 2012 to plain bad in 2026. Sorry to see that this dealership is a no go for me anymore. Too bad, it used to be a great place and their service motivated me to stay with Toyota brand for so many years. Time for a change I guess. Good luck with cost cutting. When you book an oil change appointment you get one price, then advisor is charging a much higher price. The excuse is that "those call centre people, they do not know anything about pricing and we are losing money". Also, scheduled me to a wrong day when dealership was not expecting me - and advisor was unable to help to get this rectified. They do not provide a shuttle home anymore if you come for an oil change due to cost cutting, even though when you call to schedule service they ask if shuttle is needed. If you'd like to explore a new vehicle - good luck, sales stuff seem uninterested and busy with their coffees. This summer I went to MB, BMW an Acura to look at new cars and SUVs - sales people were eager to help and advise, but not here. Spent about an hour wandering around vehicles in the showroom, nobody seem to care. No usual specs and price info on cars, half are locked. I guess, those cars are selling themselves under new leadership :-). In recent years they spilled oil on the engine several times, did not properly close the hood, once told me that transmission fluid is leaking and 1K repair is needed to replace the gasket and the transmission fluid. I then had someone tighten two transmission box bolts and there is no leak anymore. Attempted once to escalate to a service manager regarding the unsafe situation with the hood back in 2024 resulted in an angry voice mail that everything was done properly and "take a hike".

The owner tried to push me into a sale. He wanted money transferred over e transfer at another…read morelocation. So shady. Avoid if you can.

Super shady! Sold me an SUV with a malfunctioned engine, knowing full well about the issue. Now I'm…read morestuck with a useless vehicle, as they won't provide any form of reconciliation. DO NOT PURCHASE FROM THESE SCAMMERS!

I brought my 2016 Audi Q5 in on December 15 for a scheduled 115,000 km service, including a brake…read morefluid flush. During the service, the advisor, Albion, contacted me and said the front brake rotors were corroded and the pads measured 5 mm. He specifically asked whether I had noticed that the brakes felt soft. When I confirmed this, he recommended replacing the front brake discs and pads to address the soft brake pedal, at an additional cost of $1,730. I approved the work based on this expert recommendation. After picking up the vehicle, the brakes still felt soft and required deep pedal travel to stop. When I followed up the next day, I was told that soft brakes are "common in older Q5s. And no adjustments can be made to resolve this issue." This is unacceptable. If the brake softness is a known characteristic and not something that replacing discs and pads would resolve, then recommending a $1,730 repair as a solution was misleading and unnecessary. I paid a significant amount based on professional advice, only to be told afterward that the problem was "normal" and effectively unfixable. Brakes are a critical safety system. An Audi service center should provide accurate diagnostics and honest recommendations, not sell costly repairs that do not address the customer's safety concern. This experience felt deceptive and has completely eroded my trust. I would not return here and cannot recommend this service center to anyone who values safety and transparency. Stay away from Audi Newmarket for your own sake.

I am writing this to warn anyone considering the 2025 Audi SQ6 e-tron. After waiting over a year…read morefor my factory order from Audi of Newmarket, I have been left with a vehicle that has significant, recurring safety malfunctions and a dealership that offers zero accountability. Despite being marketed as a flagship of innovation, my vehicle has suffered from the following critical failures since delivery in January 2025: High Voltage Electrical System Malfunction: "Drive with caution" warnings. All-Wheel Drive & Charging System Failure: Multiple system-wide malfunctions. ABS & Driver Safety Monitors: These systems frequently shut down entirely during normal Canadian weather (light rain/snow), disabling collision-avoidance features. When I raised these life-threatening concerns, the General Manager at Audi Newmarket admitted to me: "I am very familiar with the 'system unavailable' messages as I experience them too." It is professional negligence to continue selling these vehicles while acknowledging that even management's own cars are failing. The dealership claims the car is "too new" to fix, and Audi Canada has been completely unresponsive to my repeated attempts to reach them. Audi of Newmarket and Audi Canada have shown zero consideration for customer safety. If you value your safety and want a reliable EV, do not lease or buy this vehicle. I am now forced to escalate this to regulatory authorities to hold them accountable. In normal Canadian weather rain, snow & the vehicle frequently reported that safety systems were unavailable. This directly contradicts Audi's own marketing claims about advanced collision‑avoidance and driver‑assistance technology. The repeated failures of the safety monitoring systems, especially under normal driving conditions and inclement weather, raise significant concerns about the reliability and safety of this vehicle. I believe these issues warrant immediate investigation and intervention by the appropriate regulatory authorities to ensure consumer safety and to hold the manufacturer accountable for addressing these defects.