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    Aurora Toyota

    2.8 (17 reviews)
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    2 years ago

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    24 days ago

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    2 years ago

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    4 years ago

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    3 years ago

    The service department here is terrible. Got put on hold for 20 minutes! I left many messages and nobody calls back.

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    6 years ago

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    4 years ago

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    4 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    9 years ago

    Excellent Product ! But it is the Service Crew that makes it all work ! First Class Crew !

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    11 years ago

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    8 years ago

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    FARCO MOTORS

    FARCO MOTORS

    (5 reviews)

    Unfortunately I need to edit my review For Farco Motors…read more.. My wife and I were super thrilled with our new to us ride until the weather warmed up last May/June-ish and we tried our A/C for the first time.. It didn't work. I contacted Ariu, he told me to have it checked out so I did. The condenser was leaking, I reported back to Ariu who then told me by email to go ahead and have it repaired that he would pay for the parts. I had it repaired in July and got back to Ariu and he said to forward him the Invoice and I will be e-transferred right away. well that didn't happen and I was ghosted for over a month. When he finally responded, he told me he had a family crisis, apologized and asked me to re-send the parts invoice and it would be paid right away... Well, once again that didn't happen, I was again ghosted. By this time, we were in around November and I decide to call him, he had no clue it's me calling and takes the call, he apologizes again and says don't worry I will pass this along to the office for payment and I will call you back in 15 minutes.. 5 months later and DAILY emails asking him to please pay me and I don't receive any response at all... I have even taken a 3 hour drive to go see him but was told he was not there.. I have my doubts with that and feel he might have been around. I have called there again and I think it was him that answered and he told me he wasn't there... This is truly sad of him, I don't get it. I told him I do not believe in writing bad reviews, that I believe in doing the right thing and working it out but Ariu will not respond to me in any way shape or form, I have nowhere left to go... This is a very sad situation. I am still emailing Ariu daily in hopes he will do the right thing and pay what he said he would, it's not huge dollars, its $325.67. Ariu, I am asking you once again to please pay me what you said you would and my original review will go back up at the 5 star your dealership had.. Thanks for reading this post, at this time I need to say be careful if you are wanting to deal with Farco Motors as Ariu is definitely not being the honest man he had been portraying himself to be. Mike.

    RUN the other way!! I need a negative star ranking for this…read moreone! In less than 2 months from purchasing a Ford pick up truck and less than 10,000km added we took the truck into our mechanic for what we thought was an oil leak. Thank Goodness we did because they have deemed it to be dangerous to drive as is. We have attempted to get them to take some ownership of what we have been told is a vehicle that NEVER should have passed the safety. Over $4,000 in repairs needed and without a vehicle for at least a week. * Front differential cover and RF axle seal are leaking. As well as the rear pinion seal * Rear leaf springs are snapped * Transmission cooler lines very rotten but not leaking yet * A few exhaust clamps are broken * Brake Operation: LF wheel stiff hard to spin * hole in truck bed under the bedliner. AND The Carfax report shows the KM's to be 143,319KM on June 4th and on June 24th when the Safety Report was completed the KM's are 124005. They are clearly rolling back the odometer on their cars. They are not responding to us. Radio silence. DO NOT TRUST THESE GUYS!!

    BMW - Stefano Serpa, General Sales Manager and Customer Promise Ambassador.

    BMW

    (19 reviews)

    Absolutely one of the most disappointing dealership experiences I've ever had…read more I came to Aurora BMW ready to buy a vehicle and went on a test drive with my salesperson. While we were still on the test drive, another salesperson sold the exact same vehicle. Whether or not that's allowed by dealership policy, the least they could have done was immediately notify my salesperson or me. Instead, nobody said a word until we returned, wasting my time and showing complete disrespect for a serious customer. When I asked to speak with management, I expected accountability and a sincere apology. Instead, Vincent Su (Used Vehicle Sales Manager) handled the situation in a dismissive and unprofessional manner, making an already frustrating experience even worse. As part of the dealership's leadership, Cecilia Fernandes (New Car Sales Manager) also shares responsibility for ensuring proper customer service and communication standards, yet those standards were clearly absent. This wasn't just about losing a car. It exposed poor management, poor communication, and a complete lack of respect for customers. My trust in this dealership was completely destroyed. Based on my experience, I cannot recommend Aurora BMW to anyone. If you're looking for a dealership that values honesty, professionalism, and respect for its customers, I strongly suggest taking your business elsewhere.

    This is the worst BMW Dealership I have ever experienced. Not only is the attitude of the sales…read morebad, the service quality is also terribly disappointing. I bought a Demo BMW X5 here, and after a couple of months, the shifter trim broke. And followed by it, the parking break lever also detached from the Center console. We went back for a warranty claim, and the staff who worked there claimed we cleaned the car too often, resulting in the damage. After a year the car was purchased, the crack engine light turned on, turns out the automatic vents at the front of the car was broken. We went back to claim the warranty, however when the warrant was approved, we had to wait basically 2 months to get the car fixed. 2 months is an incredibly long wait period to get a car repaired for such a small issue. However, because of the lack of loner cars they have at this dealership, or some management issue in the service department, I had to wait very very long. When I revives the loaner car, it was incredibly dirty, and poorly maintained. However my sales person called me in an incredibly disrespectful attitude saying he received complaints that the loaner car was dirty, which I find genuinely hilarious, as the loaner car was dirty the way I received it. Around the same time period, the exterior front grille started to peel paint, and the interior window switch trim started to bubble and peel off. We went back for a warranty claim, and the sales came to us and said to us this problem is not covered by warranty at all, no matter which BMW dealership you go to, you will not be able to claim it. (As sales, it is not your decision to tell me if or if not a warrant can be claimed...) However, I went to BMW Markham to claim the warranty, and in 2 business days, the exterior grilled and window switch trim was approved, and could be replaced. This was genuinely the worst experience I had purchasing a car, especially from a BMW dealership.

    Audi Newmarket

    Audi Newmarket

    (4 reviews)

    I brought my 2016 Audi Q5 in on December 15 for a scheduled 115,000 km service, including a brake…read morefluid flush. During the service, the advisor, Albion, contacted me and said the front brake rotors were corroded and the pads measured 5 mm. He specifically asked whether I had noticed that the brakes felt soft. When I confirmed this, he recommended replacing the front brake discs and pads to address the soft brake pedal, at an additional cost of $1,730. I approved the work based on this expert recommendation. After picking up the vehicle, the brakes still felt soft and required deep pedal travel to stop. When I followed up the next day, I was told that soft brakes are "common in older Q5s. And no adjustments can be made to resolve this issue." This is unacceptable. If the brake softness is a known characteristic and not something that replacing discs and pads would resolve, then recommending a $1,730 repair as a solution was misleading and unnecessary. I paid a significant amount based on professional advice, only to be told afterward that the problem was "normal" and effectively unfixable. Brakes are a critical safety system. An Audi service center should provide accurate diagnostics and honest recommendations, not sell costly repairs that do not address the customer's safety concern. This experience felt deceptive and has completely eroded my trust. I would not return here and cannot recommend this service center to anyone who values safety and transparency. Stay away from Audi Newmarket for your own sake.

    I am writing this to warn anyone considering the 2025 Audi SQ6 e-tron. After waiting over a year…read morefor my factory order from Audi of Newmarket, I have been left with a vehicle that has significant, recurring safety malfunctions and a dealership that offers zero accountability. Despite being marketed as a flagship of innovation, my vehicle has suffered from the following critical failures since delivery in January 2025: High Voltage Electrical System Malfunction: "Drive with caution" warnings. All-Wheel Drive & Charging System Failure: Multiple system-wide malfunctions. ABS & Driver Safety Monitors: These systems frequently shut down entirely during normal Canadian weather (light rain/snow), disabling collision-avoidance features. When I raised these life-threatening concerns, the General Manager at Audi Newmarket admitted to me: "I am very familiar with the 'system unavailable' messages as I experience them too." It is professional negligence to continue selling these vehicles while acknowledging that even management's own cars are failing. The dealership claims the car is "too new" to fix, and Audi Canada has been completely unresponsive to my repeated attempts to reach them. Audi of Newmarket and Audi Canada have shown zero consideration for customer safety. If you value your safety and want a reliable EV, do not lease or buy this vehicle. I am now forced to escalate this to regulatory authorities to hold them accountable. In normal Canadian weather rain, snow & the vehicle frequently reported that safety systems were unavailable. This directly contradicts Audi's own marketing claims about advanced collision‑avoidance and driver‑assistance technology. The repeated failures of the safety monitoring systems, especially under normal driving conditions and inclement weather, raise significant concerns about the reliability and safety of this vehicle. I believe these issues warrant immediate investigation and intervention by the appropriate regulatory authorities to ensure consumer safety and to hold the manufacturer accountable for addressing these defects.

    Aurora Toyota - car_dealers - Updated October 2026

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