We had our 2022 RAV4 in for an odd issue, accumulating water in the doors, and Terry mentioned that…read morethere was a bulletin that Toyota had put out right away. Had us scheduled in and turned around the parts in a couple of days. As always, Terry and team were courteous, friendly and on top of it. Thanks Susi and Mark Newmarket

I was a customer for about 14 years. Went through several dealership and personnel ownership…read morechanges... Customer service has sharply deteriorated from great back in 2012 to plain bad in 2026. Sorry to see that this dealership is a no go for me anymore. Too bad, it used to be a great place and their service motivated me to stay with Toyota brand for so many years. Time for a change I guess. Good luck with cost cutting. When you book an oil change appointment you get one price, then advisor is charging a much higher price. The excuse is that "those call centre people, they do not know anything about pricing and we are losing money". Also, scheduled me to a wrong day when dealership was not expecting me - and advisor was unable to help to get this rectified. They do not provide a shuttle home anymore if you come for an oil change due to cost cutting, even though when you call to schedule service they ask if shuttle is needed. If you'd like to explore a new vehicle - good luck, sales stuff seem uninterested and busy with their coffees. This summer I went to MB, BMW an Acura to look at new cars and SUVs - sales people were eager to help and advise, but not here. Spent about an hour wandering around vehicles in the showroom, nobody seem to care. No usual specs and price info on cars, half are locked. I guess, those cars are selling themselves under new leadership :-). In recent years they spilled oil on the engine several times, did not properly close the hood, once told me that transmission fluid is leaking and 1K repair is needed to replace the gasket and the transmission fluid. I then had someone tighten two transmission box bolts and there is no leak anymore. Attempted once to escalate to a service manager regarding the unsafe situation with the hood back in 2024 resulted in an angry voice mail that everything was done properly and "take a hike".

I had an amazing experience purchasing my 2027 Hyundai Kona from Aurora Hyundai! From start to…read morefinish, the entire process was smooth, stress-free, and enjoyable. Ilia was fantastic to deal with and made the experience even better. He was friendly, professional, knowledgeable, and took the time to make sure I felt comfortable and confident with my purchase. Buying a new vehicle can sometimes feel overwhelming, but Ilia made everything easy and straightforward. I really appreciated his excellent customer service and the care he put into making sure I had a great experience. I would absolutely recommend Aurora Hyundai to anyone looking for a new vehicle. If you're shopping for a car, I highly recommend asking for Ilia! Thank you for making this such a positive experience!

I own a 2008 Hyundai I went there to see if I could replace my key fob which has died the sales…read moregenius !!! looked at my old one and told me it could t be replaced because it's not a Hyundai remote and offered no further advice, except to go back to the dealership where I bought it I know the car is old and so am I 86 yrs old I guess he saw no gain in it for him Absolutley disgusting behaviour what a great example of Hyundai customer service

I had a great experience with the purchase of my first BMW. I went from an F150 to a BMW…read moreconvertible, quite a change. Phil was excellent! He explained the pros/cons with a convertible. Very knowledgeable with the car and never pushy. He followed up very quickly with any updates on the purchase and completely transparent with all details. I'll definitely be a return customer. Alice was also amazing through the financing part. She really explained all my options. Thanks again, PC

Absolutely one of the most disappointing dealership experiences I've ever had…read more I came to Aurora BMW ready to buy a vehicle and went on a test drive with my salesperson. While we were still on the test drive, another salesperson sold the exact same vehicle. Whether or not that's allowed by dealership policy, the least they could have done was immediately notify my salesperson or me. Instead, nobody said a word until we returned, wasting my time and showing complete disrespect for a serious customer. When I asked to speak with management, I expected accountability and a sincere apology. Instead, Vincent Su (Used Vehicle Sales Manager) handled the situation in a dismissive and unprofessional manner, making an already frustrating experience even worse. As part of the dealership's leadership, Cecilia Fernandes (New Car Sales Manager) also shares responsibility for ensuring proper customer service and communication standards, yet those standards were clearly absent. This wasn't just about losing a car. It exposed poor management, poor communication, and a complete lack of respect for customers. My trust in this dealership was completely destroyed. Based on my experience, I cannot recommend Aurora BMW to anyone. If you're looking for a dealership that values honesty, professionalism, and respect for its customers, I strongly suggest taking your business elsewhere.

Richard, Brian, Mike in Service and Rene in Parts are among the few employees left at Sterne who…read moretruly exhibit empathy, compassion, and a sophisticated sense of customer service. Both are equally fantastic at what they do. To be honest, the only reason I continue to return to Sterne is because of Richard and the combined service team as well as Brian, who is also excellent. While most people expect the Sales department to be the highlight of a dealership experience, that is definitely not the case here. The Service Department is the true standout of Sterne Acura. Sales is just sales, but this service team is truly special. Huge shout out to Mike from Service as well--he did an amazing job helping me out!

Family own dealership. Great facility with great people both from sales, financial services and…read morealso service. Very professional and up scale.

Love the sales and service staff at Highland GM where I bought my Chevy Cruze from Margaret…read moreHardwick. Very convenient, just pull up to the drive thru and they look after you from there. I usually have an appointment, but this winter I turned my wipers on while frozen and broke one of the arms. As I was going to be late for a meeting I just went straight to Highland where they got me on the road in less than 30 minutes and I had an great breakfast at the cafe while I waited. That is the kind of service I need and appreciate when I am in a hurry and have a problem. The parts department is good as well and gave me a competitive price on tires (I was going to go somewhere else and glad I priced the tires there as they were less then a tire store!) Also they have an amazing body shop right there on site in case of a fender bender the manager like a lot of their staff has been there a long time and really cares about looking after people.

Corrado and Rick and the entire team did a first class job on my 2019 Terrain recently. Top notch…read morefrom beginning to end. Fixed it with authorized GM quality and first line factory specs. Perfect! Greg from Newmarket.

Last week I had to take my baby (my 2010 Jeep Patriot Limited 4x4) in for service. Out of no where…read moremy windshield washer fluid was not pumping out and with the salt and snow of this time of year, I was virtually blind while driving. While I didn't purchase my vehicle at this Chrysler dealership they obviously honored my extended warranty and were quick to take my vehicle in for inspection. The part needed was out of stock across the board and they had no way of getting me the part. I was told that as soon as a part was available anywhere in Ontario it would be mine. I typically avoid dealerships for any type of service based on the sheer cost and gouging you incur. However for things covered under warranty i have no qualms about paying them a visit. The staff here are exceptionally friendly and thorough for the most part with their explanations of processes and what will need to be done. My car was dealt with about a week later and in that time in between I received an extra status check call to let me know how the part order was coming along - a great service! In addition, their shuttle service while your vehicle is being serviced was extremely convenient.

My husband brought my car into to get a few things looked at and get a quote for repairs. After…read morepaying $197 to diagnose problems, we were quoted $1,700 to fix my horn. We took the car back home because we couldn't afford that. Out of curiosity my husband opened the hood of the car to look at the fuses. One was loose so he popped it back in and now the horn works. I was told by Dan in the service department that the technician checked the fuses. Apparently not. They would have charged us $1,700 to fix that! Don't trust these guys people!!