We had our 2022 RAV4 in for an odd issue, accumulating water in the doors, and Terry mentioned that…read morethere was a bulletin that Toyota had put out right away. Had us scheduled in and turned around the parts in a couple of days. As always, Terry and team were courteous, friendly and on top of it. Thanks Susi and Mark Newmarket

I was a customer for about 14 years. Went through several dealership and personnel ownership…read morechanges... Customer service has sharply deteriorated from great back in 2012 to plain bad in 2026. Sorry to see that this dealership is a no go for me anymore. Too bad, it used to be a great place and their service motivated me to stay with Toyota brand for so many years. Time for a change I guess. Good luck with cost cutting. When you book an oil change appointment you get one price, then advisor is charging a much higher price. The excuse is that "those call centre people, they do not know anything about pricing and we are losing money". Also, scheduled me to a wrong day when dealership was not expecting me - and advisor was unable to help to get this rectified. They do not provide a shuttle home anymore if you come for an oil change due to cost cutting, even though when you call to schedule service they ask if shuttle is needed. If you'd like to explore a new vehicle - good luck, sales stuff seem uninterested and busy with their coffees. This summer I went to MB, BMW an Acura to look at new cars and SUVs - sales people were eager to help and advise, but not here. Spent about an hour wandering around vehicles in the showroom, nobody seem to care. No usual specs and price info on cars, half are locked. I guess, those cars are selling themselves under new leadership :-). In recent years they spilled oil on the engine several times, did not properly close the hood, once told me that transmission fluid is leaking and 1K repair is needed to replace the gasket and the transmission fluid. I then had someone tighten two transmission box bolts and there is no leak anymore. Attempted once to escalate to a service manager regarding the unsafe situation with the hood back in 2024 resulted in an angry voice mail that everything was done properly and "take a hike".

I own a 2008 Hyundai I went there to see if I could replace my key fob which has died the sales…read moregenius !!! looked at my old one and told me it could t be replaced because it's not a Hyundai remote and offered no further advice, except to go back to the dealership where I bought it I know the car is old and so am I 86 yrs old I guess he saw no gain in it for him Absolutley disgusting behaviour what a great example of Hyundai customer service

I recently took my car in for a routine oil change, but when the service was finished, the advisor…read morecame out and claimed that they had thoroughly inspected my car and discovered a list of issues that needed immediate attention. They said my brakes, rotor ball (or something like that), spark plugs, and HVAC system all required work. The total for everything came to $3,000, and I was told my car was unsafe to drive off the lot. Naturally, I felt uncomfortable spending such a large amount of money on the spot, so I decided to get a second opinion. I took my car to a trusted family-owned mechanic shop in the city, and to my surprise, they found absolutely nothing wrong with my car. It's running just fine. I would strongly advise against trusting this place. It seems like they're more interested in making money off unnecessary repairs than actually helping customers.

Absolutely one of the most disappointing dealership experiences I've ever had…read more I came to Aurora BMW ready to buy a vehicle and went on a test drive with my salesperson. While we were still on the test drive, another salesperson sold the exact same vehicle. Whether or not that's allowed by dealership policy, the least they could have done was immediately notify my salesperson or me. Instead, nobody said a word until we returned, wasting my time and showing complete disrespect for a serious customer. When I asked to speak with management, I expected accountability and a sincere apology. Instead, Vincent Su (Used Vehicle Sales Manager) handled the situation in a dismissive and unprofessional manner, making an already frustrating experience even worse. As part of the dealership's leadership, Cecilia Fernandes (New Car Sales Manager) also shares responsibility for ensuring proper customer service and communication standards, yet those standards were clearly absent. This wasn't just about losing a car. It exposed poor management, poor communication, and a complete lack of respect for customers. My trust in this dealership was completely destroyed. Based on my experience, I cannot recommend Aurora BMW to anyone. If you're looking for a dealership that values honesty, professionalism, and respect for its customers, I strongly suggest taking your business elsewhere.

This is the worst BMW Dealership I have ever experienced. Not only is the attitude of the sales…read morebad, the service quality is also terribly disappointing. I bought a Demo BMW X5 here, and after a couple of months, the shifter trim broke. And followed by it, the parking break lever also detached from the Center console. We went back for a warranty claim, and the staff who worked there claimed we cleaned the car too often, resulting in the damage. After a year the car was purchased, the crack engine light turned on, turns out the automatic vents at the front of the car was broken. We went back to claim the warranty, however when the warrant was approved, we had to wait basically 2 months to get the car fixed. 2 months is an incredibly long wait period to get a car repaired for such a small issue. However, because of the lack of loner cars they have at this dealership, or some management issue in the service department, I had to wait very very long. When I revives the loaner car, it was incredibly dirty, and poorly maintained. However my sales person called me in an incredibly disrespectful attitude saying he received complaints that the loaner car was dirty, which I find genuinely hilarious, as the loaner car was dirty the way I received it. Around the same time period, the exterior front grille started to peel paint, and the interior window switch trim started to bubble and peel off. We went back for a warranty claim, and the sales came to us and said to us this problem is not covered by warranty at all, no matter which BMW dealership you go to, you will not be able to claim it. (As sales, it is not your decision to tell me if or if not a warrant can be claimed...) However, I went to BMW Markham to claim the warranty, and in 2 business days, the exterior grilled and window switch trim was approved, and could be replaced. This was genuinely the worst experience I had purchasing a car, especially from a BMW dealership.

Richard, Brian, Mike in Service and Rene in Parts are among the few employees left at Sterne who…read moretruly exhibit empathy, compassion, and a sophisticated sense of customer service. Both are equally fantastic at what they do. To be honest, the only reason I continue to return to Sterne is because of Richard and the combined service team as well as Brian, who is also excellent. While most people expect the Sales department to be the highlight of a dealership experience, that is definitely not the case here. The Service Department is the true standout of Sterne Acura. Sales is just sales, but this service team is truly special. Huge shout out to Mike from Service as well--he did an amazing job helping me out!

Family own dealership. Great facility with great people both from sales, financial services and…read morealso service. Very professional and up scale.

Corrado and Rick and the entire team did a first class job on my 2019 Terrain recently. Top notch…read morefrom beginning to end. Fixed it with authorized GM quality and first line factory specs. Perfect! Greg from Newmarket.

I bought my vehicle at another local dealership but started bringing it to Highland Chevrolet…read moreCadillac for service on the recommendation of a friend. Their team does not disappoint! I appreciate their honesty and especially that they do not employ scare tactics. I have had my previous vehicle serviced elsewhere where they make it sound as if your vehicle is not road-worthy, in an effort to achieve sales. Gord, Kevin and Erica are really great people to deal with. They recommend service for certain items but don't intimidate or bully you into completing it. In one instance, Gord suggested a regular maintenance item but my bill was already steep with other needed work and I asked him if I could defer it. He said, "certainly." This is the kind of service you need for your "baby" so that you can have many trouble-free road trips and missions and errands. If you own a GM vehicle, you need to take it to Highland for service. Trust me, you'll be glad you did!

Last week I had to take my baby (my 2010 Jeep Patriot Limited 4x4) in for service. Out of no where…read moremy windshield washer fluid was not pumping out and with the salt and snow of this time of year, I was virtually blind while driving. While I didn't purchase my vehicle at this Chrysler dealership they obviously honored my extended warranty and were quick to take my vehicle in for inspection. The part needed was out of stock across the board and they had no way of getting me the part. I was told that as soon as a part was available anywhere in Ontario it would be mine. I typically avoid dealerships for any type of service based on the sheer cost and gouging you incur. However for things covered under warranty i have no qualms about paying them a visit. The staff here are exceptionally friendly and thorough for the most part with their explanations of processes and what will need to be done. My car was dealt with about a week later and in that time in between I received an extra status check call to let me know how the part order was coming along - a great service! In addition, their shuttle service while your vehicle is being serviced was extremely convenient.

My husband brought my car into to get a few things looked at and get a quote for repairs. After…read morepaying $197 to diagnose problems, we were quoted $1,700 to fix my horn. We took the car back home because we couldn't afford that. Out of curiosity my husband opened the hood of the car to look at the fuses. One was loose so he popped it back in and now the horn works. I was told by Dan in the service department that the technician checked the fuses. Apparently not. They would have charged us $1,700 to fix that! Don't trust these guys people!!