I've lived in a building run by this company on Quadra for over 2 years. There is definitely slim…read morepickings in Victoria as far as pet friendly rentals, which is why I have stayed for so long. Over the years I have had a mix of prompt fixes (hot water tank, after blowing, was replaced the next day), and delayed. When I had a shower tap break it took them well over a week to come fix it (had to shower at the gym).
In the building itself there is little to no maintenance. The plumbing is old and the hot water runs with a brown tint to it. There was a lot of garbage that sat in the back parking lot for almost a year before it was removed. One of the tenants in the building lets his dog poop on the front lawn, no one comes to clean it up, and no one makes an attempt to reinforce a "clean up after your own pet" rule. About 2 months ago they took our only dryer away (there was one communal washer and one communal dryer for the entire building, 7 units). The dryer has still not been replaced. Again, they don't really care. I called once to ask about it, and the woman I spoke to was extremely rude (not my fault you guys suck at your job!).
Two weeks ago part of the buildings eavestrough broke/blew apart in a wind storm, which they haven't cared to fix. There is cleaning staff that come once every other week, but they only vacuum the front carpets, which are stained and badly need to be cleaned. They have never been cleaned in the two years I've lived here. They don't clean windows, again not once since I've been here. There are also bug guts on the walls that have been there for way too long. I could clean these things myself - but with 7 units paying $1000 each, or more, - there is more than enough profit for this company to maintain the building.
Over the two years living here, I can say the hot water is dirty, the plumbing is crap, we can't dry our clothes (still don't have a dryer!), and the front yard literally smells like poo. This rental company is are either too lazy, too cheap, too disorganized, or a combination of the three, to care to fix theses problems. They are also miserable to deal with. There were a few good employees that I met in the past - but they seem to have moved on to a better job. This company is crap, but if you have a big dog, need a pet friendly place and can suffer through the bull-sht, it's sufferable ;) . There are great parks close by!