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Karson Klauer, Realtor

5.0 (4 reviews)
Closed • 7:30 am - 6:00 pm

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The Pivetti Company

The Pivetti Company

(19 reviews)

My husband warned me that he did not get good vibes when he dropped off our applications and…read moreapplication fee checks in person. He said front office staff (don't know who) was rude and lacked a basis of professionalism. Didn't even look up at him and was impatient with him. Following communications with them for a property, were sparse and always engaged by us first. There was never any initial follow up from our applications. We never received a follow up from an actual manager or someone other than the front office person. We have come to the following conclusions - ONE: they like to bring in as many applicants as possible, to collect their $30 application fee, TWO: they are not well versed in Fair Housing Laws with respect to Service Animals. We are renters with two Emotional Support Animals. As a courtesy, we applied with letters from our doctors stating the reasons our dogs are registered as our ESAs. After a lull in communication, I received a long email, stating the following, "The owners of ______ took a look at your application and the ESA Documents. We were hoping that the documentation you provided would suffice, but they are asking for more updated documents. Attached are the forms that will need to be filled out and returned to us. The first attachment will need to be filled out by you (you can disregard the very top portion asking for our info...I will fill that out when you return them.) The second document is the one that we will be needing to fax to your doctor to complete, and so, we will also be needing your doctor's information. You will only fill out the top portion and sign, granting us permission to send to your doctor. Since you have 2 pups, forms will need to be filled out for both. Our apologies for any confusion and the extra work. The new rules surrounding Service Animals are somewhat new and we are also still learning the process. " We already provided a letter directly from our doctors with all pertinent information with respect to our personal situations and what we suffer from, along with the reason in which our animals are further registered as legal ESAs. The kicker for us is that last part of their email. "The new rules surrounding Service Animals are somewhat new and we are also still learning the process." Really? So, those rules just came out in the last 7-days? Um... methink NOT. Fair Housing Laws in California and rules regarding accommodations for service animals, all across the board, have been well stated for quite some time, and I would think, that as a Real Estate Management Company, they would be well versed in any laws and rules upfront, even if there has been an annual update. We are approaching April 2019, and to say that the rules are new and they are still learning the process seemed like a convenient excuse. In conclusion, we don't feel comfortable with a Management company that is not well versed on Fair Housing Laws across the board. Sounds like someone needs some training and updates to their business practices so they know what they are actually doing. Oh, and maybe some new employees that actually do their job in an appropriate timeframe! #justsayin'

So I wrote a review back when I was moving in because the original person I spoke to was very good…read more After that it was a nightmare. Althea would spy on my property from my neighbors house. I would have random people taking pictures of my property with my kids out front and when I addressed it they told me not to worry about it. I loved out after the nightmare of 7320 Lovers Lane. Then, they began asking my neighbors about me and my family making them feel very uncomfortable so they told me. Now, they kept 1700 of my deposit for cleaning and repairs. I showed them receipts since it was impeccable and they didn't care. I will have to file a small claim suit. 600 being for cleaning and 300 for carpet. I will attach pictures of a video clip to show proof. Please don't give them business.

Karson Klauer, Realtor - realestatesvcs - Updated May 2026

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