Had dinner here for my wife's birthday tonight and arrived a bit early for our 7:30pm reservation. After 30 minutes, our starter finally arrived. After a few minutes from receiving the starter, we notice the table next to us who arrived 20 minutes after us had already started eating their entrees. We patiently waited for our food but after some time, we decided to ask about it. When we did, the waiter said, "yeah the kitchen staff has been making some mistakes tonight but let me check on it." He came back and said the food was coming. Another 10 minutes go by and as we are about to ask, we see pizzas coming our way and think surely one of those is ours. Wrong. The table of four on our other side who arrived also about 20 minutes after us were receiving 4 pizzas. At this point, we were upset and confused. My wife asked the waiter if our order had been lost to which the waiter said yes to and apologized. He came back and told us our order would come in about 2 minutes. Another 10 minutes later, our food comes, and we gently told the waiter we would have appreciated if we had been informed about our order being misplaced. He agreed and again mentioned the kitchen staff was having issues. As we started to eat, we realized the pizza was cold. We were not happy especially after waiting forever. We spoke to the waiter, and he agreed the pizza was cold. After speaking with the kitchen staff, the waiter said our 2 options were for us to wait for a new pizza or pop in our current one on our table back in the oven which is so gross. Even pre-covid, the image of putting a touched pizza back in the oven is unacceptable. We let the waiter know we were not expecting another new pizza because we didn't want to wait any longer, but we did want to speak with the manager. Lucky manager had just left the store to go manage their other location (so we were told). The waiter still made a phone call to the manager and passed on the message from the manager in which he said our order came out at a reasonable time and therefore there is nothing that they can do. He even had the waiter read out our times from when the order was placed to when we got the starter and then the 2 entrees. He also reiterated the words of the kitchen staff in that we could wait for a new pizza or pop in our touched one. We told the young waiter many times we understand it was not his fault but again would have appreciated better communication about our lost order. We also let him know we were upset with his managers words because they had the opportunity many times in their responses to handle the situation better. When we were paying the waiter apologized yet again but this time snarky added "hey it's not my restaurant so I can't do nothing" which was totally uncalled for. Have been to eat here a couple of times and enjoyed it. After today's treatment, it would be very unlikely we return there. The waiter told us that our order ticket was misplaced for a while AND he agreed our pizza was cold, yet he came back and was rude through uncalled remarks. Poor customer service and waitstaff. I can understand the challenges with covid and all, but the responses given tonight were appalling. If an acceptable wait time for you is 50 minutes for a cold main meal, here's a great location for you to eat at. I've been here a couple of time prior, it will be hard to bring me back after tonight's dismal experience. read more

Welcome to Karoo & Co, where the customer always makes good choices, or at least that's what the staff tells you. I ordered a coffee and a muffin and got an "excellent choice". Another time I ordered a coffee and a cinnamon scroll and was congratulated for my marvellous selection with a solemn but very reassuring "hmm, good one!" Don't you love it when you make great choices and are applauded for it! I, for my part do. It's like that pat on the shoulder I didn't get today. Karoo & Co is also place where you get your hipster fix in Fox Valley. Not that next door's Fox Caffe isn't hipster, but Karoo just tops it a bit more. It's got all the hallmarks: Paddle instead of plates for that more earthy feel, menu on paper scroll for that recycle feel, exposed bricks for that warehouse feel. You can even buy fancy teaspoons for $10 a piece or serviettes for $40. What a bargain! Now I just need to get some tattoos of something resembling a Game of Thrones pattern or grow a beard, or both. Okay, so I've been guilty of going there once in a while and still not knowing what that "Co" is for, let alone, what Karoo even means. It's as mysterious to me as the hipster movement, but who doesn't like a bit of mystery. Spooky, ey? Oh, coffee is alright, but not earth shattering. I guess something's gotta give... read more

Karoo & Co - It wouldn't be hipster if there wouldn't be a paddle - Pizza Near Me - Wahroonga, NSW

I was in need of a break after driving back from the Hunter. The weather was horrible, there were waterfalls flowing onto the F3. We had intended to stop in at the butchers block, but unfortunately it is not open on Sundays. Thankfully we used Zomato to help us find an alternative. Karoo & Co was the pick for lunch, it had some good reviews and a good rating. The restaurant had a rustic feel with exposed brick and wooden furniture. We recieved good service, they had an I-phone charger and allowed my friend to use it. The menu was extensive with an Italian and South Afican influence. Their all day breakfast menu included their versions of the usual breakfast options including a big breakfast, french toast, granola and so on. The lunch menu had burgers, salads and pasta's available. I ordered from specials board, a South African inspired meal called a bobotie. This was something new to me and it was a delicious. It consisted of a mildly curry spiced mince with egg and raisins, I suppose a South African type of meat loaf and it was served on a bed of rice. It was accompanied by a choice of mint yogurt and a fresh salsa of tomato, corn, spanish onion and corriander or chutney and banana. I chose the mint yogurt and salsa, which added more flavour to this dish. I was half way through the meal and had finished the salsa and mint yogurt. The waiter, a South African guy insisted I also try the other option of chutney and banana. I am very thankful that he did, as my initial thoughts were; chutney and banana with a curry spiced meat loaf????? But suprisingly enough the flavours worked, the chutney packed a flavoursome punch it was sweet, tangy and spicy. The banana mellowed and tied all of the flavours together. It was like I ate 2 completely different meals for lunch, through the use of different accompaniments. I also had a nice cold brew coffee with milk and maple syrup. I will definitely return if I am in the area to sample more of the menu read more

Karoo & Co - Cold brew coffee with maple syrup - Pizza Near Me - Wahroonga, NSW

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It's been a while since we've been back to Karoo, and unfortunately things haven't changed at all We waited for over 40 mins to get our salads, they got my mains order wrong, and when the right order finally arrived (the risotto) it looked like slop, and tasted pretty much the same Hard to recommend a place with bad service and less than average food read more

I was keen to come back to the North Shore and check out this place in particular which people have been talking about. I arrived without any coffee in my system - so I'm not ruling that out as a factor. The waitress checked that I was waiting for people, but didn't offer me a coffee or water. First strike. Former waitress in me was pissed. I started looking at the menu. Seriously, Why on earth is everything in caps? And why is every first letter of every word in bold? I'm not a designer but I couldn't concentrate on the content because it was written in such an insane way. I'm sure the lack of coffee has something to do with this but what the hell! The barista here is a local legend - I was so stoked to hear that he was working here. The coffee is decent but I was served a large instead of a small and that ruined my long black. Later I ordered another one while my first was still nearly full, and it was a solid 6.5/10 The food was pretty good, but the avocado tasted like mush. Hard to explain.. but kind of pre mushed and not tasty? Not bad, but the young inexperienced service was a let down, I think they just need some encouragement and management! read more

Karoo & Co - Avo with an egg - Pizza Near Me - Wahroonga, NSW

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We love their pizzas, great place to meet friends and have a meal. The service is very good with attentive staff coupled with a cosy ambience. Definitely worth a visit. read more

Excellent food, terrible service! What a disappointment! We had dinner with friends and were embarrassed. Our credit card payment could not be processed because the machine was malfunctioning. We should have been informed before we ordered our food--not afterwards! Our pizza was ready before our salad! One person received the wrong dessert--it took more than ten minutes to bring the correct slice of cake. An evening that was supposed to be fun and relaxing ended in frustration. read more

This place hasn't been open very long but it is already a great success. They specialise in wood fired pizzas with a few pastas and risottos. The place has a great buzzy atmosphere quite noisy and a bit cramped but that's what makes it fun. No faulting the service bright, breezy and efficient. We started with arancini balls, 4 of them, large and very tasty with some arrabiata sauce. Next we shared a napoletana pizza with tomato, anchovies and olives, slightly different as there was no cheese but still very good. The Italian salad was freshly made with a lovely light dressing. There is a desert menu but we didn't try anything though judging by what we had I think it would be good. Maybe next time. read more

Best pizzas on the north shore. We always have Friday night pizza here. The Gorgonzola and Diavolo pizzas are great. Nice thin crusts and great service. Definitely recommend. read more