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Karns Community Center

5.0 (1 review)
Closed • 10:00 am - 4:00 pm

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3 months ago

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JW Marriott Desert Springs Resort & Spa

JW Marriott Desert Springs Resort & Spa

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What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

Grand Hyatt Indian Wells Resort & Villas - Guest Room

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Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

Let's start with check-in. I checked in with the front desk associate, and I was not even informed…read moreof my room number -- something that has never happened to me before, especially at a hotel of this level. This was during Memorial Day weekend, so I understand the property is busy, but the service has been extremely disappointing. The following morning at 9:00 AM, when the pool gates opened, guests were literally running to secure pool chairs. I have been at the pool area since 9:00 AM, and it is now 3:45 PM, yet I still have not been able to find a single available chair. It is very clear the hotel has overbooked and cannot properly accommodate the number of guests staying at the property. There needs to be a much better system in place. The overall experience and level of service have been absolutely horrible. Additionally, despite booking with American Express benefits, I received none of the expected amenities, such as a room upgrade or any enhanced accommodations whatsoever.

Karns Community Center - venues - Updated May 2026

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