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Events Department

5.0 (7 reviews)
Closed • Closed

Services - Events Department

Event planning

Venue rental

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JW Marriott Desert Springs Resort & Spa

JW Marriott Desert Springs Resort & Spa

(1.8k reviews)

$$$

What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

Grand Hyatt Indian Wells Resort & Villas - Guest Room

Grand Hyatt Indian Wells Resort & Villas

(913 reviews)

$$$

Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

We came to this hotel expecting a nice experience for our family of 7, but unfortunately almost…read moreeverything went wrong from the moment we arrived. We booked 2 rooms, and one of them had a horrible smell of bleach and medicine. It was so bad that we immediately asked for a different room. We then had to wait over an hour with all of our guests before getting another room. What made it worse was that the staff admitted they would not give that room to anyone else because of the smell, yet they were originally ready to give it to us. Then both rooms had toilet issues. One of the toilets was clogged and not functioning properly from the beginning, which created another mess and forced us to get a third room. On top of that, most of the room keys they gave us did not work properly. The staff was aware of the issue, but even the replacement keys were malfunctioning. We constantly had to share keys between family members just to get into our rooms. After all of that, we decided to relax by the pool and enjoy some quiet music with our family. There were other guests around us enjoying themselves as well, and the music was not loud or disruptive. However, one staff member approached us very rudely and told us we could not play music. We explained that we have been coming here for 22 years and this had never been an issue before. Her response was, "That's fine, you don't have to come back here," which was extremely rude and unprofessional. She also made comments about calling security if she had to repeat herself, which felt more like a threat than customer service. It is very disappointing to see such a nice establishment damage its reputation because of poorly trained and unprofessional staff who clearly do not know how to communicate with guests or provide proper customer service.

Events Department - eventplanning - Updated May 2026

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