I'd like to address the reviews below. "Pretty L." - nothing you said is true. We pride ourselves in giving excellent customer service, over the phone or in person, even to those who end up not signing up with our school.
Narine K. - wrote the review without EVER having direct experience with our school. She was never our client and she wrote the review for a relative. Also, how do you determine what price should be charged for what program? You don't even know anything about our program to comment, you were never a client. But if you must know, we are RECOGNIZED in the community as having the BEST academic program. You have never even stepped foot in our school, this is just ridiculous.
Anush K. - A REAL CLIENT. Thank you for your valuable input but I am disappointed by how much you can lie in one review. Here is what actually happened.
We tried to work with you on many occasions, you refused, ON MANY OCCASIONS.
You did not take your child out IMMEDIATELY. It took months of receiving behavioral complaints, for which you did literally nothing. I'm sorry if a person stepped in during the last minute of the conversation but no personal information was EVER discussed nor was there anything negative that was said about your child. It was a simple "please speak to your child to correct these behaviors". Your response was, "what do you expect me to tell my 3 year old?!"
Everyone needs to understand that when a parent does not want to talk to their child about school complaints then there's very little for the school to do for that child. It is NOT the school's responsibility to discipline children. Yes, there are guidelines for correcting behavior but it is YOUR job to discipline your own child. Our job is to educate which we do just fine.
First of all, the surveillance cameras are only for security purposes and ONLY record the outside of the building, entrances, and exists. THEY ARE NOT IN THE CLASSROOMS, you know this. Second, you were NOT the one asking to see the surveillance footage. It was actually your mother who came in angrily and caused a huge scene at the school in front of other visitors. She refused to believe what we told her that's why she asked for video proof.
We told you that there is no video proof of your child misbehaving in school THAT'S WHY WE OFFERED YOU TO COME INTO THE CLASSROOM AND OBSERVE FOR YOURSELF! You refused. I offered your mother to also come into the classroom so she could observe the behavior herself and SHE REFUSED. I offered it again the last time we spoke over the phone and you REFUSED AGAIN.
At this point there is nothing more we, as a school, can do for you if you are UNWILLING to work with us. As for the "running excitedly to a parent at pick up"... you need to understand the following: We enforce NO RUNNING in the halls for SAFETY reasons, this should have been obvious. This is when we stop kids and ask them not to run. Nothing more than a reminder. We don't punish kids for running. I assure you that EVERY school has and enforces a "NO RUNNING IN THE HALLS" policy.
"My child is so well behaved at home" - you can imagine I hear this hundreds of times from parents whose children are showing bad behaviors in school. The teachers and management are never on different terms, we work together, and we were hoping to work along with you to correct your child's behavior. You refused on multiple occasions.
We have worked with children long enough to know that they don't "sit still and behave like robots". That is just absurd. There are, however, certain expected behaviors for children. And if there are issues, we try to work with parents to correct them. If teachers notice a child has their shoes on the wrong way, we fix it, I assure you. To make things easier you can just teach your child how to properly wear shoes. Again, that's not the job of the school.
Lastly, in the letter that I, PERSONALLY, sent to you I CLEARLY stated that your $50 termination fee was WAIVED and the rest of your unused days were refunded back. I even have a copy of the letter that was sent out. I'd be happy to post a copy of it publicly if you'd allow it. =) MIND BOGGLING.
Question for you: Since your other child attended and GRADUATED from our school, and you were so unhappy with the service, why would you try so hard to get your daughter into our school at the beginning of the school year? This was even after we said you registered late, but you asked me to personally call you if a spot opened up. After a 3 year experience with us, one might think that you already knew what to expect of the school. read more
