New and alone in town for a new job. This was close to where I work so I thought I'd give it a try. I went in at 6 p.m. 2/4/2020, and Annie the owner was forceful that I needed an appointment. I said sure I'll come back tomorrow, and told her I needed to get the SNS off my hands as my nail stylist back home has breast cancer, and my nails had gotten too long, and that I needed a pedicure and gel manicure.
Annie, the owner, she preceded to help me remove the SNS as her appointment hadn't shown up. She started to carve my nails off with another acrylic nail. I said - no, no that'll hurt - I can wait till tomorrow if she's was in that big of hurry. She then wrapped my nails to soak them.
Then she offered an eye wax and I said, "Sure but I don't want to hold you up any longer". She did a good job on the wax and came back to me and got the SNS off my nails. I was charged $20 for an eyebrow wax and removal of SNS, which I thought was a little high, but I was new to the salon. I tipped her $5.
I returned for my appointment today, 2/5/2020 and I was a little late. I asked if she just wanted to do my feet or my nails - I could come back the next night and get the other done. She said "No, she stayed until 8 p.m. for another customer the night before". She began to do my nails, we discussed acrylic vs gel. She asked what color I'd like - I told her "a pearl color but no glitter or sparkles."
Next thing I know I'm being moved to the pedicure chair were her daughter worked on my feet while Annie applied the gel manicure to my hands. So instead of having a relaxing pedicure or manicure, I'm getting a gel manicure in a pedicure chair, while a pedicure is being done. Annie puts on a few coats and I realize the color is white glitter! I said, "can we take this off and I'll come back tomorrow night, and we can do my hands then - as it was close to their closing time."
Then a lot of Vietnamese is spoken between Annie and her daughter, Annie has now left me and is working on the walk in. Which was fine as I don't like having my nails done while a pedicure is being done at the same time!
Her daughter did a good job and then applied a different color for a gel manicure.
When I am rung up, I am charged $90.00 - Annie charged me $10-$20 to remove the wrong color she put on ONE hand! She blamed it on me claiming she asked me if the color was ok throughout the time, she was applying it! She did not and I couldn't tell, as I was sitting in the pedicure chair, I was being forced to have a NON-RELAXING PEDICURE and had gel application to my left hand with the dryer sitting on the side of the chair being RUSHED! I was asked to put my hand in the dryer after each "application for 60 seconds. I barely saw my nails! I said, "No I said I wanted a pearl color with no glitter or sparkle".
In total I paid $130 for SNS removal, an eyebrow wax, a pedicure and a gel manicure. I did NOT tip the 2nd trip, although the daughter did a good job, but I was not about to give Annie a cent more as I was being taken advantage of - thoroughly!
I will not return and will encourage my co works and others to read the reviews on here thoroughly - as the negative ones are true. I feel taken advantage of in a new town where I am alone. read more