Came here today for the first time. I usually get serviced twice a year at my dealership but saw…read moremy oil was down a quart and I wanted to get this done before I go on a summer road trip vacation. If there was one disappointment, it was that there were only two people on duty (unless there was someone working the underground bays that open to capture the oil drained which I couldn't see). Luckily, in my case, there was only one person being serviced ahead of me so I didn't have to be terribly delayed. I would guess that it took about 10 minutes longer than it would have had there been a third person there. The two workers were very professional in their interactions with the customers. Based upon what I saw, I could see getting a lot of things done at this place that I never would have considered from a quick oil change business. I didn't know they did inspections and could do a lot of other work. At the end, my mechanic came back to the office with a checklist in which 5 or 6 items of a possible 14 or so were checked. Some of these things on the checklist were things that cost over $100 that the checklist said should be done every 4 to 7 years. What I couldn't figure out was how he thought that my car needed these maintenance items right now. Was it based on something he saw while working on my car? Or was it an assumption that I hadn't gotten some of these things done yet? I didn't know. But to get everything serviced on the check list probably would have cost me upwards of $400.00. As I hadn't planned to spend near that much, I told the technician that I had been getting maintenance done at regular intervals at the car dealership (true) and that I was confident that these items would have been taken care of as they came up. So I just asked for one of the items to be undertaken which was a top of coolant as the fluid level was low. What was really going on was that I didn't feel a sufficient level of trust with Valvoline that my car really needed these services at this particular time. I thought that maybe they were trying to upsell me something that I didn't need. I couldn't tell as it was just my first time there. But I'll say this. If, when I go to my dealership in January for my car's inspection, they tell me I have to get some of these things done that were suggested today, I will be more likely to undertake the suggestions I got at Valvoline going forward.

Customer Beware I…read morewent to the Valvoline location in Great Neck for an oil change and New York State inspection. While I was waiting, an employee approached me and recommended several services and repairs totaling several hundred dollars. As I usually do, I politely declined. A short time later, the assistant manager, Kevin, came out and told me I was "all set." I assumed that meant I had passed the inspection. Instead, he told me I had failed because my windshield wipers needed to be replaced. I asked if they could replace the wipers right then and rerun the inspection. He said yes, but explained that with Valvoline you pay the inspection fee whether you pass or fail, and I would have to pay another inspection fee to have it reinspected. He also said I could buy my own wipers elsewhere and come back later for the reinspection. What frustrated me most was that I asked Kevin why no one had told me about the worn wipers before the inspection began. I asked whether it was against New York inspection regulations to point that out beforehand. He told me it was his discretion whether to say anything. He also mentioned that he was tired of doing inspections. Therefore he stated that he decided not to tell me and allow me to fail. It was totally his discretion. Would you trust a service station that can decide on how they feel that day , how you look , or how much you send there to decide your inspection? Because years back when I went to the very same place another gentleman who isn't there any longer, told me I will fail the inspection because my tires are wore out. Anyhow Kevin's response didn't sit well with me. It would have taken less than a minute for someone to tell me, "Your wipers need to be replaced or your vehicle will fail inspection." I had already been approached about hundreds of dollars in recommended services, but no one mentioned the one inexpensive item that would cause my inspection to fail. Because of that, I was left wondering whether my earlier decision to decline the recommended services influenced how my inspection was handled. I can't say for certain that it did, but that's how the experience felt to me. Had it been a friend or family member, I believe they likely would have been given a simple heads-up. After I raised my concerns, Kevin ultimately did not charge me because I made a stand. However, when I explained why I felt the situation was unfair, his response was essentially, "I apologize you feel that way," rather than acknowledging that the situation could have been handled better. My issue isn't with failing an inspection if something legitimately doesn't meet the requirements. My concern is that a simple warning about the wipers could have saved everyone time and frustration. I'm sharing this experience not because I hold a grudge against Kevin, but because I hope other customers will ask questions and be informed before their inspection begins. Whether you're a young driver, a parent, or a senior citizen, don't be afraid to ask what items could cause your vehicle to fail before the inspection starts. What happened was unethical. Don't go to a place where they lie and there is a pattern of being unethical.

The guys are really kind, and the vibe is very chill at the Mavis on Northern Blvd. Ford is super…read moreknowledgeable and was able to explain things to me so that I could make the best decision for my car. I felt respected and supported there, even though I lost my sh*t, when we couldn't find a wheel lock/key. Everyone was still chill. (They're clearly used to crazy white ladies like me.) They did a great job. Nice guys. Truly. Make sure you know where your wheel locks are. My car glides now. Comfortable waiting area too. Charging stations and things, so you can work while you wait, (if you're that kind of crazy). Thanks, all!

Scam shop. They told me I had a problem with my vehicle that I know I didn't have. I didn't know…read moreany better at the time and was sold into it. Later found out from a friend that Mavis is known to do this and said my car shouldn't have broke/rotor issues for over 100k miles since it has regenerative braking. I should have known since I had it all inspected a few months prior by another shop and they said brakes look like it's in great condition. Slimy business practices. Preys on those that don't seem to be car people. Wait time is also very long. Was told 30 minutes but ended up eating over 2 hours. Never coming back here and I would not recommend this place.

I have been bringing our family cars to Dave for servicing for years. He is very personable,…read more experienced and knowledgeable about all makes & models, both new and old. Dave recently solved a nagging but known problem with my son's '15 Infiniti Q40. The car would take on water every time there was a steady rain. My son had taken his car to several mechanics but the problem was never resolved. Apparently the leak was a known problem with Infiniti's sunroof drain system. The outlet would easily get clogged by dirt and falling debris. Rather than simply blowing out the dirt and debris with a water or air hose like the other mechanics my son used, Dave was the only one who thought outside the box and re-ran the sunroof drain lines from both sides of the sun roof and connected the two hoses into one using a T valve and running the one single drainage hose out the car via the AC outlet. Happy to report that it's been 6 or 7 months now and the car which is parked uncovered in my driveway full-time, is now bone dry even after some very heaviest days of rain.

I get my car inspected here. I'm in and out, couldn't be better than that! When it's nice out, I…read moresit on the bench outside the garage. Last time it was pouring, I waited in the office. Dave is a nice guy.

This NY state inspection saved my cars behind today as I waited until the last min to get it done…read more Most places in the area close at 3 but this one was open until 5pm today and on Sundays! Friendly service attendants, clean bathroom and near some good hole in the walls to eat! Highly recommend!

Great experience. Everyone was super helpful to my vehicle needs. Price was reasonable. Highly…read morerecommend!!

Now known as European Masters (MBenz authorized service center). These guys are professional,…read morehonest and fair. Stop paying dealership pricing for your Benz maintenance.

They sell used cars that has problems.If you decide to go there,make sure to bring a mechanic to…read moresee what's going on with the car before you make a purchase there. Till this day I'm taking off of work to get my car fixed and it's ridiculous.

I was in transit and about 300 miles from home when my car overheated while on the Cross Island…read moreParkway. AAA recommended this shop and I could not be more pleased with the service provided. It turned out to be a cooling fan failure and was repaired quickly. The other parts of the system were checked and were OK. Very courteous and efficient. Labor rates were appropriate for the location according to my research. They honored the AAA discount on labor. If I lived nearby, I would use them for all services they provide.

Very serviceable shop with nice attitude. The staff is courteous and it's literally within a…read morestone's throw from my house. Good for general repair and inspection.

Yesterday, I lease a 2020 Q50 sedan and I couldn't be happy with their service I received from Paul…read moreand Arthur. They both made it super easy..... professional, kind, caring, and very patient as I transitioned from the my 2017 QX 50 SUV back to a sedan. I highly recommend these amazing people and of course, Erica, the finance manager. If I could given then 10 stars I Would!!thank you so much to you all! See you all soon! Jennifer ( Firecracker)

Was a valued customer for a long time. my lease would have ended in jan 2023 but received a call…read moreevery month starting October from Jerry our salesperson. We have been working with Jerry for many years. He advised that if we were to bring in our car in october- dealership would take the rest of the payments and we get a new lease. Well due to life we couldn't come oct or nov. But jerry called every month advising "well take care of the rest of ur payments". We were able to come in dec and get a new lease on a new car. When i asked "are we settled on the previous lease- i was told "yup Dont worry about it". So we left with new car in dec. A few weeks later i get a liability statement that we owe money for the previous lease. I call jerry and he keeps telling me not to worry about it. My husband goes the the dealership to makes sure things are ok. At the of the day, the dealership/management/jerry says we owe money on the previous lease. Why the heck would I bring a car back 1 month before lease is up and get a new car if i still have to make payments for the old lease???? Needless to say- bad communication on the part of infinite of manhasset. And guess what! karma is a bitch because dealership closed. Do not deal with Jerry C!

Great price and service they serviced my car in 20 minutes they were quick with it allread more

Have been taking all decade old cars here. truly value…read moretheir opinion. several weeks ago needed inspection, mechanic stopped me and said my car will fail for exhaust reasons, then proceeded to aid me in finding locations to get that handled. grateful. several months ago, brake mechanic , (Artist) brought my Civic back to life. great price as well for a big job. Today my wife brought in Rogue after I suggested Avis of Elmont. Her phone call back to me was a joyous one. Not kidding at all. Thank you to the Avis group of Elmont.

When can you boast of a clean gas station bathroom?…read more I wander here by chance (it is now a renovated BP gas station for a year.) And was astounded by a clean, maintained, swarming fly-less bathroom. The hand towel dispenser by the well lit pumps were also replenished. Even the night attendant was attentive and walked upright. I don't know these people from anything, and will likely never return, but this experience, like so many less impressive ones, motivated this review. Keep up the good work!

Bro pumped air into my tire and then asked for $35. Even though I didn't end up having to pay, we…read morestill had an argument in front of all the workers there. He tried to charge an unfair price and acted like I was the one causing the problem.

I came for nail in the tire, Justin quickly solve the problem. Very Professional. Good service.read more

I went to Paul's auto repair shop early in the morning on Sunday for a flat tire and I dealt with…read moreMirad. He was extremely accommodating and he had one of his workers fix my tire right away. The customer service and efficiency was really great. I highly recommend Paul's auto repair for anything you may need with your car!