I had a rat get into my engine bay, and these guys handled it perfectly. They thoroughly cleaned everything up, added preventative measures like ultrasonic devices and anti-rodent tape, and turned the car around incredibly fast. On top of that, the pricing was very fair and the communication was consistent and clear throughout the whole process. Definitely a shop I'd trust again. read more

The owner is extremely helpful. He let me charge my electric bike when I broke down in 80 degree weather. Would still be walking for him. read more

Atrocious customer service. And questionable ethics. On the phone, I was told to come in for a specific service and was I even given a wait estimate. An hour later, I show up and am rudely told that I'm making it all up- that nobody told me that. When I politely describe the call, in detail, the owner(?) raises his voice and tells me again that I am making it up. Immediately, he is angry. When I leave and say "I'll just go somewhere else", he loudly calls me an a$$hole in front of other customers. When people tell you who they are, listen. Poor management, ineptitude, and visible anger issues with this owner, as we can see by all the 1 star reviews. read more

before entering this place I was welcomed with a loud "why the hell would you pull into the garage" I was honestly thinking the guy was fooling around, but he was serious and spoke to me like if I was a piece of sh*t in the streets. I wouldn't recommend this place to my worst enemies. plz don't come here there's a few other mechanical shops around the area. read more

Thank you so much guys my car is running like new!! I'm so glad i came to you guys! Val you gave me such confidence you're a gentleman thanks again read more

Their customer service (one individual, George in particular) is extremely hostile and unprofessional. Not only did I have my appointment rescheduled 4 different times, when I came in for my final appointment I was told that I had the wrong time and the person was unavailable to complete the service. Rather than being apologetic, George began to raise his voice at me and insist that I had the wrong appointment time. I am a teacher and have the same schedule every day. There is no way that I would have scheduled it for the time that George insisted because I am literally TEACHING IN THE CLASSROOM but nevertheless he persisted. If you want to be treated like hot garbage, come here. read more

It's great to have an auto shop that you can depend on. Precision Auto earned my trust. My 2014 Honda Civic needed its annual NY state inspection before my wife and I took it on a road trip to visit family. We were on a tight deadline. Mike assured me that he would get it done and have my car back to me in time, and he totally followed through on his promise. It turns out that my car had an issue with the rear shocks. Mike called me right away and gave me an extremely fair price. He knew that I needed the car back and that I wouldn't have had time to shop around. It was a situation where a less scrupulous auto shop could have easily taken advantage of me. Instead, not only was Mike very fair, he replaced the shocks and finished the inspection of my car that same afternoon, just in time for me to pick my car up and start my road trip. Mike was honest, fast, and professional. I highly recommend Precision Auto to any and every one. read more

Company is well run by a very caring, knowledgeable and dedicated owner who is honestly motivated to provide top level care of your automobile. The sole recommendation is to clearly communicate your expectations and needs before hand. Brought my car in for an oil change and also wound up with parts and labor for a 30k inspection that tripled the expected price for an oil change. PS. Let him also know if you don't want them to independently remove your current license plate holder and replace it with their company name holder. read more

Whatever you do don't call here for photo inspection for insurance. I called to ask if I could schedule and the guy who answered was all "Jesus another call I got 30 calls for photo inspections. No. No appointment til next Friday!" Like why should I get yelled as because Allstate put this place as a reliable option. Do yourself a favor. Try someone else. read more

After getting a vehicle that needed a NY insurance inspection, I scoured Yelp in a hurry to meet a deadline. This place was the top rated on my list and recommend by my insurance rep. I called, and unfortunately they were 2 weeks booked - they're the place to be! They told me they'd reach out if something opened and wah-la, I received a message from Val. I was booked for the next week and the place was clean, staff was super nice, and I definitely think that I'll be coming back for an oil change when I need it. Just a quick, easy process when I really needed someone to do a quick inspection. Thanks Precision! read more

I've been bringing my car here (and to the body shop) for a few years and have always found them to be quick, honest and reliable. I'earve had minor work (inspections, maintenance, fluids and brakes) done here over the years and have always been happy with the work. I think everyone has a little anxiety about getting ripped off when they bring their car in to have work done; it's hard to find a place you trust. I've definitely found my place in Precision. I typically have a good idea as to what I need before I bring my car in but Val has always been good about explaining what they find and what the cost is going to be before anything is ever done. Just for recent routine maintenance, code pulls, etc, I received a phone call and explanation for anything they thought needed work and we aligned on next steps and cost before hanging up. Work is down pretty quickly and thoroughly. They take the time to reset your oil and inspection counters and do all of the little things I've seen missed, even at the Audi dealership. I'm actually surprised at the negative reviews. I think a lot have to do with communication, on both sides. There will be times when both sides aren't completely aligned on what the situation is, so it's important to slow down and talk it out and fight the compulsion to just "yes" things without knowing what the deal is 100%. Yes, there are cheaper shops out there, but this is one of those cases where you really do get what you pay for. Peace of mind is worth it. read more

Starts at $119 for an Oil Change. I can see why this place gets negative reviews. Unfair and unreasonable prices. Save your money and go somewhere else. read more

Look no further. Val and co. Deliver nothing but excellent quality work but what's even better is the honesty. I am terrible with cars. Val breaks it all down and wants nothing but for you to get the best deal possible. Truly goes out of his way to make it happen which today is almost unheard of. He's been in the neighborhood for a while and his expertise and friendly service are the reasons he's still there in an ever changing neighborhood. Can't recommend him and his company enough. read more

Made appointment online and brought car first thing in the morning for a simple oil change; Approached by George who was not very accommodating or welcoming. He said he was fully booked so I said fine, I can bring my car ANY day of the week, you tell me when, his reply well we are very busy; he said to me three times; What am I Chopped Liver?? this is a Well established business, handed down from father to son, and obviously they are not interested in New Customers, I tried to give my business On TWO different occasions only to be told they are too busy, well guess what so am I; Had to take my business elsewhere.... read more

Terrible customer service. Extremely rude especially if it's about your cargo inspection. Please don't waste your time.

Val and Mike are professional,honest and highly experienced at their jobs. I've been restoring an old Mustang at this shop and I'm very happy so far. They thoroughly explain all the work they're doing and are transparent with their pricing. I'm relieved to have found mechanics I can trust with my car. I highly recommend this shop. read more

With Precision you are getting good quality work. Mike the owner is more than helpful explaining the work that needs to be done. I bring both my cars there. I wouldn't bring them any where else. A+++ Peter Kramer read more

I highly recommend Precision Auto Works. Whether you need your car serviced or the body of your car repaired this best place to have your car maintained. I have been a long time customer and the service has never changed. Reliable, Reasonable prices, awesome service and pleasant experience as always. Thank you, George Mike Val Karen and staff for keeping my car going that doesn't cost a fortune. read more

I just visited Precision Auto Works for the first time. I live nearby and needed a state inspection and an oil change. Mike was extremely transparent with the pricing and he did a wonderful job! I initially thought $119 was a bit high for a full synthetic oil change (not TOO high but just a little bit more than what I am used to paying.) However, the car feels GREAT! I could be mistaken, but he may have also vacuumed my seats for me for free? The interior of the car felt very clean when I got it back... I will definitely return, the experience was very positive and the work was done quickly. Thank you so much Mike! read more

Michael's Kind and professional service is the type you don't run into today. Shop looks spotless clean, nice customer waiting lobby. read more

Precision Auto Works - Auto Repair Near Me - Long Island City, New York

Mike and George were very professional and honest. I came in with a problem I couldn't identify. They spent significant time with me, put my car on a lift and examined it. After ruling out multiple possibilities, they determined that the issue is likely covered by my warranty and that it would be cheaper for me to have the dealer fix it. On top of all that - they didn't even charge me! I will definitely return should I have other issues in the future read more

Total rip off. I went to the shop with 2 issues: front end grinding noise and rear vibration. I left spending $1250, with both noise as they were, and as a cherry on top, they cut a hood cable to the latch. Now I got to pull a zip tie to open the hood. The thing is-I looked at reviews before going there?!? They have no clue what they are doing., other than sounding friendly and Billing. read more

My first time using Precision and definitely reccomend them. They kept me up to date on time frame regarding when the car would be worked on and what things would cost. read more

They charged me $26 less than the price they gave me over the phone, they did the work faster than they said they would, and they undid the bad work that somebody else did. Go here. The owner is an old school New Yorker back when this city felt like one big family even though you had over 8 million people here. He cares about developing personal and positive relationships with people in the community and cares about long-term business, not short-term cash. read more

We had a loose license plate and stopped in for a quick fix months back. Mike, the owner, secured it better than ever in 10 mins and we were on our way. Nice guy! Great to have quick service in a pinch. read more

Michael and the Precision Auto Works team were extremely professional and courteous. I called in for a state inspection and, on the day of, I was given an appointment for 1 hour after I called. The process took 15 minutes and I was out the door. Excellent service and outstanding staff. read more

I'm extremely disappointed with my experience with Precision Auto Works. I scheduled an appointment on Monday, the appointment was confirmed on Tuesday, and I received a reminder on Wednesday for the appointment time of 9:45 AM on Thursday. After driving to the location stated in the reminder email, I was informed that the correct site for inspections was on the other side of Long Island City. Upon arriving, I was curtly told that the inspector was not in today, that I would have to be without the use of my car for an additional day if I wanted it to be inspected by them, and that I should have called ahead to confirm my appointment and didn't it mention that in the confirmation of the appointment. I don't particularly mind that the inspector was unavailable as life is uncontrollable. I think failing to reach out to customers with scheduled appointments that they have to be cancelled is reflective of a poor sense of responsibility towards customer service and suggesting that the onus for the issue is on the customer's end is indicative of a subtle contempt for the customer. On this basis, I'll be sure to avoid dealing with Precision Auto Works in the future. If the management of Precision Auto Works is so concerned, I think it would behoove them to ensure the following. First, ensure that the information provided in customer facing emails is clear and unambiguous. Second, all service sites should be able to check a customer appointment and verify that the appointment can be held (which would have made the fifteen minute trip to the alternate site unnecessary). And third, it should be a standard policy if a customer's appointment cannot be held, the customer should be reached out to as soon as possible so that they can reschedule and make any necessary arrangements. I think these are all reasonable measures and don't unduly burden staff while helping the customer in the case of an unavoidable issue on the part of the business. read more

I have been taking my car to Precision for 6 years. The owners, Mike and Val, and George and all the mechanics are great! They are fast, reliable and honest. I have never second guessed any repair they have suggested or pricing on the repair. I regularly take long car trips and drive with full confidence that I will not have any issues on the road. read more

Im a longtime customer from the old location of Precision. Wasnt sure what to expect with the new one. You hear bad things about franchises. Boy i wasnt disappointed. This winter was a bad one and i hate to say it my car fell into neglect. Thank goodness for val and michael over at precision. I came in for a flat and val quickly found out why. Turns out my car was not up to code. I wont go into the details of what was wrong but val went to great efforts to fill me in and as it was a flat i came in for how he could help me out on the cost. As it was something i needed a consensus on (its my wifes baby and we just got hit with some surprise expenses as of late) we had many phone calls before the work could even begin. Val a trooper didnt drop a clean polite demeanor. Even after searching the car several times for a missing wheel lock key (turns out the guy who helped me on site misplaced it). I used the restrooms while i was there. Clean comfortable lavatories. Whole space was a great one for waiting. Even got a considerate follow up call from val to see if i made it alright as i had a long trip with the car. Wait did i mention they helped me out with pricing since i was on a very tight budget? Seriously paint a halo on these guys. Everyone and i mean everyone who needs autowork done should go to these guys first. read more

Honest, reliable auto shop in LIC with excellent customer service. I was first introduced to this shop when I had to get my car inspected after an out of state purchase. When it came time to perform scheduled maintenance for the car I was hesitant to use a local shop instead of the dealership since the car, a 2017 Mercedes C300, was new and expensive (at least for me). I decided to take the car in and was very happy with the result. Mike and the other gentleman there were knew exactly what had to be done and even had licensed Mercedes software to reset the Service indicator when it was done. Mike was also kind enough to explain how they were able to source authentic high quality parts for the service and how they licensed various computers directly from manufactures to service cars correctly unlike other shops that cut corners. I've used numerous mechanics over the years so I know how hard it can be to find a trustworthy mechanic. When I first moved to Long Island City I was a bit worried about finding a reliable shop in the area but after my two visits I can confidently say that I recommend this place for anyone looking for auto repairs. They have all the right equipment and more importantly knowledgeable staff to perform high quality work and exceed expectations. read more

Mike and Val always provide great service, I have been going here for 4 years now. Last week I was at my Volvo dealership getting my scheduled maintenance and was told that it would cost a ridiculous amount of money to change my rear brake pads. I called Precision as a consultation and was told by Val that the price is crazy and to get parts myself from the dealer because they couldn't get them since the car is very new and that they would install and just charge me labor. Also the dealership was charging me to replace JUST pads. With Vals recommendation I saved a little more than $400 and got more than the dealership was going to do. Thanks again Precision! read more

An exceptional experience dealing with Chris. Attentive professional and caring. He handled my repair in the most efficient and costly manner. He is a pleasure to work with and an exceptional representation of Tesla service. read more

Mike and team beat the rip off dealerships. They have the expertise and understand how to fix problems with car. Wasting your money if you don't go there. read more

I'm always wary of auto shops, even as someone who knows a bit about cars. Today my car broke down while double parked and I had a full day planned. I called in a bit of a panic. Precision was great. They saw me right away and diagnosed the problem quickly. They went above and beyond to get me back in my car within just a few hours. They totally saved my weekend. Thanks Precision! :) read more

They are total rip off. They didn't told me what was wrong with my car and how much they are gonna change. They told me to left my car and after few hours they called to pick my car up. My car had no has for the AC. They filled it up and charge me 150 !! I could have easily fill it up by my self with 25 dollar. Later i found out there was a leak on a hoe and they didn't even bother to look. read more

Need a laundry list of work to keep my Acura mdx running. Great garage, no nonsense, mechanics you are introduced to involved from start to finish, trust is important and this garage is trustworthy. Thank you. read more

I picked Precision based on the great reviews I read on Yelp and, after getting my inspection there, I have to agree with these reviews. They were professional, quick, and their shop looked very reputable. I think anyone looking for an auto shop in Long Island City should come here. read more

Precision Autoworks has been my go to automobile repair shop for many many years. Mike & George started out as a small Long Island City repair shop looking to do the right thing and give customers unprecedented service and craftsmanship. To put it lightly they have blown way past that goal. Thorough check ins. Detailed inquiries. Email updates. They keep you in the mix with your repair and won't let your car leave until they've made sure it's really ready to do so. I highly recommend them for all your repairs. They are certified by most major automobile makers including one of only 2 Tesla repair centers in the area. You will not be disappointed! read more

These guys do very good work on my 2003 Elantra. It's running great at almost 100k! I loved Andy but these guys are great too. Prices seem fair, they go the extra mile to make me happy. I live really close, so a couple times they've picked up my malfunctioning car for no extra charge, and recently passed the inspection with no extra charges. A rarity in NYC! read more

SCAM ARTISTS! My friend had her brakes replaced here and they told her they gave her new parts - but in fact they gave her old, used, rusty parts and now her car is back in the shop (another one). They also charged her $200 for an oil change. I am LIVID. How dare you. read more