Been a customer for almost 8 years. Never have had any issues, the service is phenomenal - the people are friendly & also personal. It's hard to find a place that cares about what they do . I've only owned 4 vehicles since I've been a driver but every single one them has been worked on by Kaprals, from a conversion van to just regular sedans, SUV's they do it all. Anything they've fixed has only had to be "fixed" once - meaning no repeated issues since they do a "more than quality" job.
Also, I have always been surprised that they do not over charge for anything! (Which is always a concern as a woman) I always expect/prepare to pay more money when I pick up a vehicle from them just due to word of mouth - friends or people at parts stores that give you a rough "estimate" of what your problem might possibly cost. So when you get to the counter & you see the breakdown, even after labor it's a pleasant surprise to see the end total being something you thought would cost $100+ more!!
I've heard people complain that Kaprals takes long? They are busy all the time but I personally have always gotten my vehicles back within a day or 2 tops. I think out of the MANY times I've been there I only had one (literally only once) experience where it took an extra couple days due to an underlying issue that caused what I had originally brought it in for......so I'm not sure why I've heard other people say they take too long, but I do understand that even just one day without your vehicle feels like an eternity, so maybe some people are just impatient?
Regardless - just got my car back with a new inspection & they were awesome as alwayz read more