I was looking for a home to rent the Vacaville area and I called Kappel & Kappel. The entire team was friendly and professional. I wanna recognize Hong for going above and beyond with her customer service. She returned my messages/phone calls promptly, and answered every question I had. Thank you again. read more

I believe this organization may have a problem renting to minorities. The lady that showed the property was pleasant at the showing but when I asked about my application she became super rude when I started to asked questions. It is 2025 not 1950. Maybe some experiments need to be done with this company to prove what I know to be true. If I could give a minus rating I would. read more

what an awful company. after moving back to my home after renting my home out, my home was not clean after it was supposed to be professionally cleaned. i was gone for 3 years and the house was checked on once, whilst it was supposed to be checked once a year. when i called to inform them about my house being dirty, i was called dirty by the worker and she blamed me for what was not cleaned. i had been back for a WEEK. there was dust accumulated everywhere and another cleaner that was hired confirmed that the house had not been cleaned. we found broken parts among my home and they did nothing about it. i was shocked at how rude and unhelpful they all were. they protect the renters over the home owners. never ever use their company. read more

Please stay away from this business, the old way of life and the saying the customer is always right does not exist here. They will take your money and they will lie to your face. Worst experience I have ever had and I don't want anyone else to have to go through this especially when it comes to keeping a roof over your head. If I could give them lower than the one star, I would but the app will not allow it! The agent for the property I applied for named Michele, did not do her due diligence and the so-called manager of the Vacaville branch actually hung up on me, interrupted me several times and laughed in my face, well over the phone but you get my meeting. People who are living comfortably taking money from others who are at risk for being homeless because they can't find a home to rent, have no clue what empathy actually is or even "hearing" what your customer is actually saying. read more

Please be very wary when using this company. I didn't have any trouble with them until I went to move out. I gave early notice to leave before my lease was due. And when they found a tenant I worked very hard to move out in the time I was told the tenant would be moving in. I had the house cleaned and was told it was "not clean enough" and that I should "use our move out cleaners". I met with the cleaner who quoted 450.00. I declined since I had already had it cleaned. I was basically told by the property manager Michelle that if it wasn't clean enough I would be charged for the cleaning and it would be taken out of my deposit. I advised Michelle that it was clean but I went back to the house and cleaned a again myself. Michelle them informed me that the tenants weren't moving in until a week later and she wasn't going to be able to pro-rate my current rent except for a few days. I believe this was on purpose so that they didn't have to pay me for these days. (When I spoke with the potential tenant to show her the property she said that she wanted to move in in two weeks). Michelle was very rude and very demanding and stated "she was helping me out". I have lot of text messages and voicemails to prove how unprofessional she was. When I finally got my deposit back, it showed that she charged me for cleaning anyway and wrote a nasty note in the final paperwork. I was a good tenant and only called them when the garbage disposal stopped working and needed to be replaced and when the sprinkler pipes in the front yard sprung a leak and needed to be fixed. I would think long and hard about using this company. It seems as if their practices are to get you in the door and then try and take as much of your deposit/rent as they can. These are pretty disgusting practices and I will not use them again nor will I refer anyone to them. There are other things that happened also but these are the main issues I have with them. On a side note: the maintenance people they used were great! He was very responsive and helpful. I didn't have to wait and he did a good job. read more

Wouldn't go back. I noticed this company doesn't show many houses that are dog friendly. So I hurried to apply for one the morning it was advertised. I was offered an opportunity to come view the house but when I showed up the agent by the name of Michele watched me get out of my car and didn't bother to say hello but walked straight up to the house and unlocked the door without saying a word. I thought that was pretty unprofessional and unfriendly. Once I viewed the house she asked if I was planning on living alone. I said, yes for the time being. She proceeded to tell me the landlord wouldn't consider me with my income. (I'm active duty military and my housing allowance was more than the monthly rent). Days later she tried calling me and texted me saying the house was no longer available. I suppose her attitude was due to already knowing I wouldn't qualify. read more

Great real estate company with fabulous agents! Phil Clatk, Joan Dougherty, and Glenda Simpson are the absolute best! Whether it's to purchase your first home or your Fifth the quality of service you will receive as well as the attention to detail that each agent in this team provides is second to none! If you need to buy a house or even if just you have questions give them a call! read more

I contracted with Kappel & Kappel Property Management beginning October 2011 to rent and manage my condo. We ended our contract by mutual agreement this August (2012). It was not a good experience. They were not able to put a renter into my condo until January. I understand that fall months can be difficult to get renters, but this was just the beginning. From January to August, they disbursed monies from the account incorrectly 4 months (out of a total of 8). Each time, I had to call to get the correct, full, amount disbursed to me. In that 8 months, they completed and charged me for repairs 5 times, but refused to fix a toilet for 3 months. When the toilet was finally repaired for my tenant, the new chain installed was too short, and this was determined to be a contributing factor in an overflow that required significant repairs for water damage to the floor and ceiling. The required repairs were so significant that I had to get insurance involved and the tenant had to be provided other accommodations for 1.5 weeks. I should be clear that I do not blame Kappel and Kappel for the water damage, but the too short chain was determined by the insurance company to be a contributor and that chain was fixed by their maintenance man. Kappel & Kappel never acknowledged this. They called me to let me know there was an issue, and then my manager went home sick. It took me 8 calls across 7 hours to get ahold of anyone else there that could help me or point me in the right direction. When I finally got ahold of someone, they just passed me off to the city and my insurance (through whom I was eventually able to sort everything out). This failure to identify a back up before going home sick with a major emergency going on, was especially frustrating to me. I was left floundering, at work, trying to figure out what I needed to do and who I needed to call. After it was all resolved, Kappel and Kappel still never followed up with me, and they never came out once to look at the damages or fixes. I know that it is my insurance, my property, and I needed to be involved, but this was a very stressful situation. I missed quite a lot of work getting everything taken care, and NO ONE from Kappel & Kappel could be bothered to be involved. I will say this for them, when my tenant and I asked them to change the lease to month to month (from a year) soon after the incident, they complied. This is probably the ONLY positive thing I have to say about them. In August, my tenant moved out, and the company failed to check with me before sending the disposition on the walk through and returning the balance of the security deposit to the tenant. This would not normally be significant except that we had had this major change to the premises due to the water damage, and they had never checked on it. There were new damages to a brand new fan, brand new carpet, and baseboard that were all replaced in the repairs to the water damage. The new damages looked like they likely happened while moving furniture. When I notified Kappel & Kappel of these problems, I was told that the tenant had told them the contractor never fixed the base board (this was not true, I personally did the walk through before signing off on the contract work) and that they had just "missed" the other issues. They went on to say that they hoped I understood since the disposition had already gone out. I do understand, Kappel & Kappel. And should anyone else YELP you before signing your contract, they'll understand now too. read more

The lady that answered the phone was so RUDE. She couldn't answer any of my questions without an attitude and she had little to no information to provide. When I asked her what the pet policy was she said " it said it in the description " , which it did not on the website I was looking for. She had such a condescending tone in her voice. I will not do business with this company read more

Save yourself aggravation & stress & don't do business w/this office. We've never seen such unprofessionalism.

We rented a property from Kappel and Kappel. It was a very pleasant experience from start to finish. From the application to the final walk through everything was taken care of in a very personal and professional manner. During our residency we always got prompt service for any repairs that were needed. Everyone that we interacted with was very friendly and efficient. I would highly recommend Kappel and Kappel for any and all property management needs. read more

I have had a positive experience with kappel up until it came time to get my deposit back!! I misplaced my check and called to have a second sent and Michelle Rodrigues told me there may be a fee of up to $25 for a new check, to so I told her I'd keep looking, I'd rather not pay a fee. I found the check and deposited it into my account, and called and talked to Kathy who took a message that I found the check, or so she said. So a few days later the check was reversed and they sent me a new check for 25 less. I called kappel and complained that I did not tell them to send a second check, told them about the convo with michelle and Kathy who both denied what I had said, and the bank charged me 15 for a reversal fee. So bottom line is I'm out 40 bucks because of michell sending a second check when I never told her to. They said they would get back to me and never did. Thanks kappel! I'll spread the word! read more

I've used Kapple and Kapple for a little over 3 years now. They've managed my property in a way that seems reasonable. Given that Vacaville presents a challenge in finding good , long-term tenants, I was luck enough to find and qualify a great family to lease, and have not had any issues with them at all. This next critique should not dissuade anyone from using Kappel, this is aimed at the Owners. It appears that the business owners (not to be confused with the staff, or property managers) have not made wise decisions in how they select their Customer Relationship Management (CRM) software, and their accounting software. Through no fault of the staff, I've seen a handful of issues a trained eye could tell were system bugs impacting operations. To anyone else it would look like someone just wasn't doing their job. Any poor CRM or Accounting bug that becomes a customer facing issue should be addressed. My suggestion to the Owners. Pay to have a Salesforce implementation to manage your accounts, opportunities, leads, and contacts. Find a good consultant who can manage this project, don't just hire some IT Firm off the street. Implementing a good CRM will make every person on your staff's life much easier. Your customers will also receive much more timely information. There are Property Management modules that you could easily use with out of the box functionality that would not require configuration. I hope someone at K&K reads this. You've got a good company, and a good CRM will give you an edge in this market. read more

Do not rent with Kappel and Kappel. They advise their owners to apply illegal actions (e.g. changing locks on a tenant while charging rent). I highly recommend going somewhere else and thinking twice before you rent one of their properties. We were charged extra fees, extra rent, and incurred extra costs while illegally being locked out of a premises we were paying rent for. AVOID THEIR RENTALS! read more

I have been using Kappel & Kappel for almost 2 years to manage my rental property at Browns Valley Vacaville. In general, I am pretty satisfied. Below are the pros and cons: 1. They have a very good tenant screening process. K & K's has done a good job in carefully checking the credit record, reviewing application in details and providing professional opinions/concerns on potential tenants. Maybe this is because I am fortunate to be assigned with a very good property manager Michle Rodrigues. 2. They have good selection of contractors with reasonable price. We had to paint the whole house, change the carpet, hardwood and fix the plumbing. K&K recommended contractors did a good quality work and the price is fair. 3. Something to improve is the time to locate new tenants. Every time it took about two months to find a qualified tenant. I am not sure if this is typical for the rental market but would encourage K&K's owner to post more advertisement or in higher frequency if it helps. 4. Would like to see improvement in their accouting system. (1) I ran into payment issues several times and had to call them to find out why only partial monthly rent was deposited to my bank. In all the cases, the reason was that tanent paid the partial payment. It would be better if this could have been communicated to me before I called. (2) Would be better if they can provide a breakdown statement for all the service fee, repair work etc in addition to annual tax statement. I will give them a 4.5-star (not an option in the rating). While there are things to be improved, they have done their jobs in a reasonble and professional manner. Kevin Wu read more

RENTERS BEWARE!!!! After two years of renting through this property management company and dealing with two different property managers and the office staff I am finally free! With few choices in property management companies in this area we had no choice honestly. They know it! The office staff and property management team is not only unprofessional, they engage in illegal business practices. I believe that the positive reviews submitted on yelp are of their creation because not only do I have my own experience to corroborate how bad they are, I have met many people in the area that have ALL had very negative experiences. They range from refusal to repair serious pre-existing damages like leaks that led to mold etc to their properties to forcefully making tenants use a company they contract with to professionally clean the property to ensure a full return of security deposit and then turning around and inventing repairs to withhold returning the security deposit! I know people that have sued and won their cases! I know people that lacked the strength or funds to hire an attorney and have been victimized by these shady, unprofessional scam artists. Yes, there are bad renters out there that will destroy property. Kappel treats you as such from the moment you set foot in their door to the moment they leave you bleeding from their beatings on the side of the road! They DO NOT care about anything except maximizing their bank account and taking advantage of as many good people as they can. If you are an individual or family that takes pride in taking care of property whether it belongs to you or not, steer clear of this company! Be patient with ANY other property management company in this area and DO NOT use Kappel! Maybe if people stopped putting up with their shenanigans they would either change or shut their doors! The latter of which would benefit this community more! read more

Today I called and asked about viewing a property and was told to come to the property at 4:30pm. When I arrived there were several other people waiting to view the property as well. I waited for about fifteen minutes then called the PM (property management) and was told that the agent had shown the property already and that viewings were only for 10 to 15 minutes. When I called earlier no one stated that there was a time frame for the showings. However, I showed up at 4:30pm and somehow missed the showing along with some other people. She also stated that the agent only showed it to five couples. Was there a cap on potential renters? Apparently, they make that absolutely clear that a showing for a RENTAL is only 10 to 15 minutes. Most people work for a living and I left work a bit early to see this place only to show up on time and the showing had already happened. If this is how you conduct business then mine you will not be getting. read more

All the members of the Kappel and Kappel team are 5 star outstanding! I rented a house in Vacaville that was very well managed, clean and beautiful. Every time I called them, no matter who answered the phone, they were very professional and accommodating. Because of another job in another city, I am leaving this area. However, I will always have great memories of Kappel and Kappel. They are fantastic to work with and if I were to return to this area, would not rent a property from any other agency! read more

Kappel Property Management is the worst propery management company I have ever dealt with. The staff are usually ok, execept for Peggy, who is rude and has lied to me. A pond in the back yard collects water and has no outlet. Before we signed a lease she told me it would be repaired. Later she said the pond would not be repaired and to throw some bleach in it. I told her I could not be held responsible for the back yard in that case. She also told me, and this is in our lease, that the owner would maintain the fruit trees (about a dozen of them) but in the 15 months we have lived here no one has ever appeared for that maintenance. I admit I have had a couple checks returned, but they all cleared or were immediately covered along with a sizeable returned check fee and a late charge. I am required now to pay by money order or cashiers check. My bank charges me for those items. I have tried to pay by cash and my payment was refused. I have tried to reason with Peggy but she is hostile and condescending. Let me say this, Sorry Peggy, we're poor, sorry about that too, I'm trying to be a good tenant, but you are not a good manager and you seem to go out of your way to make rent payments as ugly and unpleasant as possible. I'm looking for a new place, would prefer to deal with the property owner directly. Property managers should be a conduit between a propety owner and tenant, not a tyrant. Potential clients both owners and future tenants? Watch out for this company. zero stars - minus zero if possible. read more

We're tenants of kappel and kappel in vacaville. Just want to let potential tenants know what it is like leasing from this company, they will fix most items you request, but it is done by handyman companies, these guys do not know the true meaning of professionalism. We had problems from major condensation problems coming through leaking windows, pests (rats, raccoons), rats eating ventilation ducts, still can not get window leaks fix, this is due to home owner and not the property management company, the pest control company was my only experience with professionalism. The local big name handyman company in vacaville, and the heating and air company from fairfield, these two companies are among the biggest jokers I've seen in my 20 years in construction. Property management do not seem to care too much about their tenants, beyond the extent of calling for handyman repair. Maybe I am asking too much, but I've always gone far beyond what I've experienced here when I provide a service to my customers, it is my job. I just thought I would let potential tenants know. As a side note, always bring a bright flash light when looking at potential properties, as I have found they had about half the amount of light bulbs, and low wattage, I suspect it is to hide the blemishes during showing. Once I put in all light bulbs and higher wattage, the property is much worse in reality. Take lots of pictures inside and out, in good light, and write down everything so you can get your deposit back at the end. read more