I got yelled at and gang on by the nurse and secretaries, they threaten to not take my baby anymore…read moreunless I do a vaccin RIGHT NOW. For context. I have been taking my 3 kids for a few years. My oldest 2 are, fully vaccinated (even more than what school required) My 3rd is also vaccinated, and was supposed to get a few more vaccins for his 18months. Unfortunately, he got strep, bronchitis, an ear Infection that took 2 round of antibiotics to get the ride and then we went on vacation. When I came back I went for a check up of his ears. Everything was fine so I left. As I was leaving the building the secretary called me back in and told me that we need to schedule a vaccin appointment because we are behind schedule. She then said, we should actually do a vaccine RIGHT NOW. I politely refused and asked if we could do it in two weeks during his well appointment because it was 2pm, I had groceries to drop off at the house and pick up my two kids at different school. I genuinely didn't have the time to go back in there. They got mad, like real mad. Saying in their office they are strict with following vaccin schedule, I HAD to get the vaccin before the end of the week or they won't take my baby anymore. I politely explained that I really would like to wait until the next two weeks, the well appointment, because we are in the middle of moving/packing and that's going to be a very busy time. They just kept insisting, being rude. So I just left. I was very upset about the fact that they were so rude to me and painted me as a "anti vaxer" even tho my kids have all their vaccins, we were just a bit late on schedule. So I came back, I told them, that it was rude to talk to me that way. Being a few months late for vaccine isn't a reason to be yelling at a mother with her baby in her arms. They didn't apologize for their tone, they actually double down. I said, "my kids are vaccinated, that's unacceptable to talk to me like this because we are behind schedule a few months " and the secretary said "no they are not". So, she lied to not lose face in front of other patients. Their website says "compassion" but clearly they have none. They don't care to yell at a mother with her baby in her arm, make her late for school pick up, as long as they get their money. After this I decided to not take my kids there anymore.

I have nothing but positive thoughts regarding this practice- specifically Dr Palsky who is…read moreseasoned in his profession and gives tips on various things related to caring for an infant and all the tips work like a charm. He's serious about his job but is approachable and doesn't over react. I appreciate how he educates the parents and wants to know what concerns you have- never ever makes you feel silly or ridiculous about a question or concern (like I said approachable!) We feel like we hit the jackpot with Dr Palsky- and to address some other reviews about practice staff I personally find it best to remember that this is a busy highly sought after pediatrics practice so yes you may find that the phones are always ringing and everyone isn't always sunshine and rainbows (nurses) as everyone has cloudy days or personal struggles and to be honest I have encountered ONE nurse who was not sunny in demeanor BUT I would never allow that to run me away from this practice!!

Charles and Lisa have been my children's pediatricians since they were babies, and we have always…read moreloved their sincere attention to every last need. They are caring and gentle and their entire staff is phenomenal. We never hesitate to recommend them to everyone.

Both Doctors are amazing! The staff is great from the moment you walk in the door to the moment you…read morecheck back out. I feel very comfortable in the office and with the staff. Both my children have been coming to them since they were born. The office itself is beautiful and clean. I would recommend this office to anyone! I have never had a problem with getting an appointment even have had to call that day and still got in to see the Doctor. They are all caring and dependable!!

Amazing knowledgeable doctors take care of your kids needs and provide you guidance. Best service…read moreand always provides feedbacks. The one place that will ensure that you get better if they are sick.

I began taking my son here after an awful experience with a group of Pediatricians in a practice in…read moreHamilton when he was 1 year old. From the first visit I was confident in Dr. Kapadia's care of my son. He is patient, explains thoroughly everything you need to know. Staff is friendly. The wait can be a bit long at times but he spends time with you as long as you need so while it is tedious sitting in a waiting room, you will get the same patience and focus from him when it's your time to be seen.

I originally had an appointment scheduled for January 8th of this year. They canceled the…read moreappointment without any explanation or reasoning. The appointment was rescheduled for January 12th. We showed up at our time, and the receptionist just told us about a text message being sent at 6AM, did not call us. We rescheduled AGAIN for the 20th of January. Our appointment was at 9:50AM, we got in the building at 9:59AM due to traffic. The same receptionist was there, told us we were outside of our 10 minute window. Proceeded to blame us by saying "we told you last time that there was a 10 minute window to be on time." This was ridiculous, we got there 1 minute before the closing window. This place has gone down hill, they were actually happy to reschedule us. DO NOT GO TO THIS LOCATION.

I came in with my special needs child for a 930am appointment that was made two months prior. Due…read moreto car issues I arrived at 9:49 and was told I could not be seen till October. They didn't care. they seemed happy to cancel the appointment. They said the were booked but no one was waiting. No compassion. no flexibility. no accomodation.

I have been going there for years, somehow putting up with their poor response, almost impossible…read moreto get some on the phone to talk about appointments or prescriptions, no one returns calls either for days. My PCP's quality of service alarm getting degraded, seriously thinking of switching to another provider.

If you've got to be sick, this is the place to do it. Had prostate surgery in the outpatient…read moreclinic, and a bunch of complications. All of the nurses were just plain wonderful, competent, and genuinely caring. The staff was attentive to every need and every situation as it arose. I really don't want to be sick again, but if I ever am, it's good to know this place is there!