Our first visit was on a Saturday. The day prior someone from their staff called my insurance company to confirm that they were indeed in network with our plan. On that Saturday, we were told that they were unable to confirm that our insurance was in network. They said that the employee did not notate my daughter's file so I would have to pay the full amount if I wanted to see the doctor that day and I would be reimbursed. Our daughter had her four year well visit this past October. While there, I reiterated to the doctor that they did not need to treat my daughter's eczema as she was already under the care of a dermatologist for this issue since she was only a few months old. That day my daughter had a rash around her mouth. We had been putting Vaseline/lip balm on her lips and surrounding area. The rash was healing. The doctor called in a prescription for the rash. We never used the prescription as the rash cleared up on its own. I got a bill at the end of November. Well visits are covered 100% under our plan. I called insurance to ask why I was receiving a bill. They stated that there was a code referencing eczema/dermatitis. I called the office and spoke with the office manager. At the time of the phone call with the office manager, I had forgotten about the rash my daughter had around her mouth the day of the well visit. I told her during that phone call that I already made it clear to the doctor the day of the wellness visit that I don't need their help with any eczema related issues as my daughter sees a dermatologist for this issue. I'm not sure why their office coded for eczema/dermatitis. She was upset that I contacted insurance. She said she would speak with the doctor about why the eczema/dermatitis was coded and get back to me. She called and she said that he billed the insurance because of the rash around her mouth. It turned out that they coded for both a well and sick visit for that same day. My husband spoke with his job about this. They looked into this and said that even they thought something wasn't right since both a well and sick visit was billed for the same day. They called the insurance company and they began an investigation. The insurance company initiated an investigation by requesting the medical records from the pediatrician's office on December 1st. Every other pediatrician and even my own doctors never charged for a "sick" visit when I asked additional questions during a well visit. Also, to clarify, I did not ask questions or address concerns about her eczema at this visit. This was a first for us to receive a bill for a well visit. The $15 is not the issue, it's the principle. This past Monday I received an email from USPS Informed Delivery notifying me that I was receiving a certified letter from the pediatrician's office. We sometimes have issues receiving our mail, so I called the office to ask about this letter. Once I received the call back from the office manager, she refused to tell me the reason initially. I pushed back and then she finally said the reason was due to "trust" issues as per the doctor. I told her that I feel like this was retaliation for me calling the insurance company. I even told her that how they handled this was unethical since they never even attempted to talk to me about their concerns. Based on the brief research I did, legal websites stated that the doctor should have attempted to address concerns with me prior to dismissing us from the practice. Based on the limited information they provided me, I truly suspect that this is retaliation for calling my insurance company due to my concerns with the billing. I know that most people have given this practice five star reviews; however, I am truly disappointed with the billing issue. I'm truly more disappointed with the doctor for how he dismissed us from the practice due to my questioning the billing concern I had. He could have and should have handled this better by picking up the phone and speaking with me directly. read more