We have accounts with several banks and receive (or have received) other bank services (e.g.,…read moresecurity boxes, refinancing mortgages) through several more. We like this one best. And this branch, with its central location in town, is the one we prefer.

This location has a fantastic staff of tellers, and managers to serve the members…read more Very competent team proud to be a member.

Trying to beat the clock and deposit some cash on our way back from out west. We figured that by…read morethe time we were back home, the banks would all be closed. Being a regional bank does have some drawbacks because we could have deposited while in another state when we had more time. But we made it, and made our deposits a day earlier than if we waited until the next day after we got home...and sometimes that is important. The teller was friendly and efficient and I walked back out to the car where my wife was waiting. The total time was under five minutes. They do have the usual drive thru's and ATM. I chose to go inside because I needed help with identification of one of our accounts and because I don't completely trust the transfer mechanism with cash!

This is obviously a PNC bank now so that's what I'm reviewing. I like the location and the new…read moreATM's they are using. Lots of drive thru spots including 2 ATM lanes. Turning onto Romence is a little tricky but on the off hours, its no biggie. All my banking experiences here have been more pro's then con's for sure.

I went into his bank to get information to discuss moving a respectable sum of money to this bank…read morefrom Wells Fargo and a credit union. The personal banker Lora was helpful at first but the more questions I had the more I felt unwelcome. I felt that this bank did not want my business. She was difficult to get ahold of my the phone but she may have been overworked due to the 4th of July holiday. At my third visit when I was ready to open the account. The personal banker seem very irritated that I spoke about the possibility of talking to the financial advisor. Stating and I paraphrase that it may be a waste of her time to speak with me. I choose to get up and leave vs being disrespected. Very disappointing...

THE WORST CUSTOMER SERVICE EVER. No one could tell me what was going on with my account or why I…read morereceived an specific email all they did was transfer me around to other reps that you CANNOT understand due to heavy accents. DO NOT USE THIS BANK.

Have been a member since 1999. Staff at Romence Road branch is always friendly and helpful. Moved…read moremy money here after years of of being dissatisfied with local big banks.

My husband and I have always used credit unions since we married so that's 33 years of dedication…read moreto credit unions! After I retired, we moved to Battle Creek where our main credit union is NOT located so we opened another account at Kellogg. At the time we opened the account, they had a great rate on CDs so we invested in one. So now we use both Kellogg and our original credit union. Kellogg has always been very professional and courteous to us every time we go there. We are very impressed with all the staff at Kellogg on B Drive North!

Very competitive loan rates, with a quick, hassle free process to get approval. Would definitely…read morerecommend reviewing their rates when considering a auto loan or mortgage.

From the owner: The mission of United Bay Community Credit Union is to be our members' primary financial…read moreinstitution, providing them with quality, confidential, professional and personal service, while maintaining a sound and stable credit union. We offer a wide variety of loan products; Auto Loans, Mortgage and Home Loans, Signature Loans, Visas, and More. Low loan rates and flexible terms means we can work within your budget, even if you don't have the best credit.

So here's the glitch in the matrix when it comes to banking ... Bankers' hours typically mirror…read morethat of most 9-5 workers, so when exactly are you supposed to go to the bank? They're always busy on lunch hours and right after work. Kudos to Huntington and Meijer for realizing a bank within a grocery store and which is open on the weekends would be an enormously convenient thing for customers. They offer the occasional new customer special so be sure to inquire if there's a bonus for signing up that day.

For the third time now they some how lost the ACH form I filled out and stopped charging billing me…read morefor a mortgage payment. Then call up telling me I'm late.

I stopped using them and moved my money to a credit union recently. I had been with Fifth-Third for…read moreat least 20 years. There are many reasons I left, but here are the top ones: 1) Fifth Third is pulling out of small towns in SW Michigan, leaving only an ATM behind, if that. 2) At the branches I use, there's constant turnover of the tellers. To me, that means they're not paid or treated very well. 3) Corporate spends LOTS of $$ on political lobbying in Washington and Lansing. Also contributes mostly to candidates from one political party. More info here: https://www.goodsuniteus.com/company/-LX7m62CV0FgpX6TgkLv Other than encouraging people to vote, I believe businesses should stay OUT of partisan politics. Regular voters should have the most influence in our capitals, not corporate interests. Credit unions are typically not involved in politics. CUs serve their members, not stockholders.

Too many issues to list. Bill pay not sent in same town till…read morea month later Husband deceased, all documents given to bank twice, but mortgage still has his name on it 4 years later. I had to threaten them to take my 48k out. They actually told me to provide all documents for a THIRD TIME. INSTEAD I SAID NO, YOU CAN WIRE THE MONEY TO MY MAIN BANK. THEY WILL WIRE YOU THE MORTGAGE PAYMENT! I don't know what happened to them, it's sad

Cashing a check at pnc. They charge 2% with no limit on the amount they take for cashing a check…read more Would never advise anyone to use PNC. Horrible!

Dear PNC branch employees, If you don't know something when…read morea customer/client asks you, please be willing to reach out to another coworker or your managers. Telling customers/clients 'I don't know' isn't how one should be responded to. This branch used to be quite a great spot and branch to go whenever we need anything financially related. We have been coming here for years. Now, it's full of employees who are just flatly giving out 'I don't know' to customers/clients. Hopefully very soon, they will learn to pick up their 'I don't know' and then it into' yes, I'd be more than happy to find out more info for you'