Last week, I sent my car to KalTire at Surrey BC have the tires balanced and rotated. My experience there was much less than satisfactory. Here's a summary: 1. I told the guy, Manpreet(?), I also needed the spare tire inflated. I had mentioned that earlier when I called but I requested that again just to be sure. I told them I have emptied the trunk and the spare tire is readily accessible. 2. They took my car and FOB but didn't offer any kind of written job order, which is strange and risky for me. 3. After they finished the job, the priority for the guy at the counter (a chinese guy) seemed to be simply collecting payment and little else. I had to ask to see the service report, which he had to retrieve from a garbage bin! 4. When I asked, the guy had no clue as to which way the tires were rotated. He made a guess and said it was cross rotated because my car was a 4-wheel drive, which my car wasn't! He then corrected himself and said the tires were rotated directionally (same side front to back). I dodn't think he knew what he was saying. 5. The notes on the service report said there was "rear edge wear on both fronts down to cords". I checked the tires after I brought the car home and found no such wear. 6. The report stated the tires had between 3/32 and 5/32 threads. I checked. My Michellin tires has around 32,000 km and still has more thread depth than that! 7. Report said the brakes were dry. The report recommended service. At 32K odometer, my 2018 Lexus brakes are still good!  8. Finally, I asked the guy whether the spare tire has been inflated as requested. He assured me it was. Not convinced, I demanded he ask the mechanic who worked on my car (JAXU?). The guy went and came back with the assurance that the tire was in fact inflated. Well, I was still not persuaded so we both went to car to have that verified. Lo and behold, the tire was NOT inflated.  Suffice it to say, I'm never going to KalTire again. Sloppy service! I should have known better than entrust my Lexus to these amateurs! read more

I usually rely on Kaltire to help me with majority of the maintenance on my vehicle as I thought they were reliable. In the past I have gotten one full set of tires in late 2022 and have had to purchase multiple other tires due to nails on the road and such last one being in august. In which I had asked for an alignment done as well as I was there and I noticed a bit of pulling. However I came by a few weeks ago for a tire replacement for my front left tire to be replaced due to a flat that occurred two months prior I was assisted on the phone by James who on the phone seemed knowledgeable, and accommodating which was very helpful. However, when I had came in store I was talking to James about my concerns as my tire only popped due to poor alignment the tread towards the inner side has thinned out almost entirely which is due to poor alignment. I asked him how did it happen that quickly if the car was only used once or twice a week for three months, it does not make sense to me. He said too me that he didn't see it in the records ever being done in august so when I'm sitting in the lobby waiting for them to finish work on my car that I have specifically asked for what are they actually doing? He said he would throw in a free end inspection for me to make sure that nothing else is the real "problem" Less than 10 mins later they are pulling my car into the back and getting it on the lift five mins later coming out and blaming it on the bushing saying they can only install the tire but not align it for me never giving me a particular reason as too why. He insisted for me too book with them to have all the bushings replaced for 1500 dollars and that I'm just gonna have the same problem over and over until I fix it. For some reason I just had a uneasy feeling so two days later I drive it to a budget auto centre and PAID to have it inspected for any maintenance that would need to be fixed soon. And a hour in a half later he comes out with a detailed sheet. He kept me updated showed me things that needed to be replaced and why they needed to be. He informed me that my bushing are just fine.. but that my front right tire was about to go... so tell my why KAL TIRE never mentioned anything to me about it! Would they rather have me stuck on the road again just hoping I'd return? Yes my car is old yes it needs a lot of work.. but at the same time don't take advantage of someone just because you can. Just disgusting... budget mentioned my control arms will need some replacing coming up but there's nothing preventing an alignment from being done... I was going to post this sooner but I have been so upset and angry with this establishment.. but I'd rather have others know to go somewhere else! read more

I was hesitant at first due to the bad reviews in Yelp, however after researching a little bit more the few bad reviews here are not a reflection of the service provided at this location. Angry/entitled customer are the ones usually going out of their way to complain about things. Google reviews has 300+ and mostly positive, whereas Yelp has 10-ish? I had a tire change, and tire storage for my first visit for a total of 309 CAD after tax (120 for the seasonal storage + 164 formal 4 tires change). Overall great value, yes it is expensive but I mean what isn't expensive here in BC. The difference is that after going to Toyota dealership by Guildford for service for 5 years, Kal Tire's service is by far superior. They were on time, attentive, caring, and very knowledgable. They offered some additional relevant services but they were not pushy at all, if anything they explained why it was recommended and provided a timeline as opposed to "You need to get this done now..." it was more of "Hey, these are the conditions of your current brakes, I would recommend you to consider following up within the next 6 months or so due to x y z..." They took good care of the car, and from the expected 90 minute estimated time, it took them 30-40 minutes to complete the work. They texted me and called me to inform me that the car was ready. The front desk representative was super friendly, easy going, knowledgable, and efficient. None of the positive things mentioned above were ever part of my experience at Toyota in the last 5 ish years. I definitely recommend Kal Tire, it's good service, good value, and good quality. read more

These guys are fantastic, took my vechile in to check on a slow leak, I had my Grandson with me who had a great nap on the comphy chair, the waiting area spotless. I wasn't charged anything, I was also asked if I needed help getting my Grandson into my vechile as he was still sleeping, that is service read more

I came to fix my tire and battery issue. Friendly staff. Took care of me quite quickly. I am very pleased with their service. I think Kal Tire's biggest challenge is completing in retail with competitive prices. Price point seems to be bit higher end. read more

Kal Tire - Auto Repair Near Me - Surrey, British Columbia

I had an appointment, but missed it and immediately called. They got me in right away which I thought was pretty cool. However, once I got in I waited for 3 1/2 hours before they even started work on my car. They didn't even know that they hadn't started to work on it until I asked. Poor, poor managing of time and operations processes. I will not be making another appointment at this Kal-Tire again. read more

Needed tires for my 2008 Highlander. Of four places I got quotes, the best Kal could do was still the most expensive of the lot. Suckers pay retail. read more

3 hours and $33 to plug a non mounted car tire. When I was called back to pick up the tire, manager didn't even offer to re-mount it. When I asked, they said it would be a few hours more. Across the street. They can do it for $20 and typically on the spot. read more

The service, staff, and the mechanics are so friendly, good shop rates and people are great! Just don't own a suzuki, for the price of the parts are gonna kill you lol! I will be going there again, that's for sure. Thank you, Richard read more

I came for service for a potential leak in my tire. They were very friendly and actually went above and beyond. I left the shop with instructions that another shop had removed a screw from the left front tire and it was now looking low. They pulled the left front and put in the dunk tank to check for a leak, when they didn't find it they pulled the right front (in case I had gotten it wrong). Neither tires revealed any leaks. They handed me the invoice - with a zero total. I was expecting to pay at least $30-40 for the technicians time to do the testing. Very friendly and polite - would recommend for servicing. read more

AMAZING service! Joe was very friendly and gave me a good estimate on how long it would take for my tire to be patched up. When I was about to pay he told me there was no cost! Even If I did have to pay the usual fee for a flat I would be happy to do so as the service justifies the $35 cost! Thank you Joe!!! read more

I was at Kal Tire in Surrey BC at the Fleetwood location for a tire puncture repair. I was told by the technician that the tire cannot be repaired because the car was driven on the flat tire and that I had to purchase 4 tires because of my AWD for $960. I had not driven the car on the flat tire so I did not believe this, I took the car to Fountain tire a few blocks away and they said that the tire can be fixed with out any safety concerns and they fixed it. I complained about this to the Customer service website of Kal Tire and the manager called me about this, he investigated and came back next day with a story where the technicians were not following procedure and blah blah blah. I believe Kal Tire was trying to upsell the 4 tires and cheat me, needless to say I do not trust them and will not be going back. I cannot say about the other locations but the Fleetwood branch on Fraser Hwy in Surrey BC are cheats. read more

I have been a customer of Kal Tire since 1990 and have been to several Kal Tire stores and they have all been GREAT - as a women you feel quite comfortable - they do not do anything that is not needed and they explain why they make their decisions - you should have this service or no you don't need that yet. I have no problem recommending Kal Tire to my family and friends. I bought my 2006 Toyota Matrix brand new and after about 3 visits to Toyota dealer I felt all they wanted to do was upsell me EVERYTIME! so I went back to Kal Tire and here I stay!!! read more