God Bless this woman over & over again! Michelle Trujillo the definition healthCARE! I have had…read morenothing but BS since switching to United, it is all self serve, all I get is the run around. I am a elder, I do not have an advocate thus this is a great heart-ship for me, all the calls, all the wait times etc and still no resolution, no one cares just pass the buck. I was about to give up, switch again? but to where? then someone reached out to Michelle asking her to help me, omg...heaven sent! Michelle is a mama bear & treats you like her cub! Michelle 100% has your back, she fights for you w/ COMPASSION! I can not express how much she restored my faith in humanity! I felt like she was MY daughter fighting for me! She does NOT give up or give in, she is tenacious! I feel like I have a new BEST FRIEND! as a retired school teacher I know the fruit does not fall far from the tree, thus God Bless whoever raised her, they should be very proud! I would want to be in a foxhole w/ her! to her superiors: NOTICE every review is BAD!!!! EXCEPT for Michelle! please acknowledge her, give her a raise, give her a big hug because she is doing the work for a dozen people! I recommend that you have her teach a class to the rest of your lazy ass employees on how to do their jobs and treat their clients w/ compassion!!! Mahalo Nui Loa Michelle! please know that you are now & forever in my prayers!

On February 3, my husband went to meet with Michelle to switch his current Medicare Advantage…read moreInsurance to United Healthcare. A problem arose because he had changed to his current provider in Jan, and by Medicare rules you're only allowed to make 1 change during open enrollment. Michele contacted Medicare and was able to get an application put through due to an exception to that rule because of a unique situation involving his current insurance provider and his current healthcare provider. What's most impressive about all of this is that because the application had to be submitted by Medicare, Michelle basically did all of this on her own. He'll be getting together with her on day one of open enrollment in October to upgrade his plan.

I had to go the emergency room because I fell and hit my head on the hard tile floor of my kitchen…read more Because I am 93 years old and take eliquis ( a blood thinner pill) twice a day, I felt I needed to check myself out to be sure I So have bleeding in the brain. As soon as I was checked in, ER tech ,Cole and nurse Gabrielle made sure my vitals were normal. Dr David Brush checked me over to make sure I was coherent but sent me for an CT scan to makw sure there was no bleeding in the brain. I am so grateful for the thorough care I received at the Kuakini ER and I highly recommend others to this excellent hospital.

The visit was S0000 pleasant and professional and AMAZING!! Everyone there was S00000 SWEET and…read morecomforting. This has to be HEAVEN ON EARTH even the bacon was the best I've ever had What ever the staff is getting paid, I would pay them DOUBLE

Five stars. I've been a patient here and I have to give a…read morespecial shout-out to the management, specifically Malia. She went above and beyond, handled my situation with real professionalism, and clearly knows her job inside and out. It's rare to deal with someone in a back-office manager role who is this diligent, competent, and genuinely looking out for patients. She took the time to reach out to me directly and made sure everything was handled the right way. Staff like Malia are the reason I trust this office. Highly recommend, and thank you, Malia, for your professionalism.

Great service. Appointment started on time and ended on time. Very limited parking so I may Uber to…read moreand from for my next appointment. If you're lucky to get a spot, parking is free underneath the building (as opposed to up to $6 an hour at Queens/HPH)...and street parking is free but limited. I'll take free parking any day of the week vice paying those parking garage fees. NP Yoon is awesome.

Thank goodness for Straub hospital and doctor Weldon. No doctor on Maui was able to fix my broken…read moreelbow after 1 year. 2 surgeries later here I am. I can't tell you how wonderful all the nurses,doctors and staff are. They made my surgery as stree free as anyone could expect. I love that the hospital is small enough that every room is private. The radiology department is wonderful. They took great care of me. I've been back and forth many times for checks with my doctor and they have all made a very upsetting and stressful time in my life much better.

ER varies so much. Really depends on what doctors are working as to how well you are evaluated…read more Some are good others just basics if that. Female charge nurse can be a challenge.

Everything!!!! Mark F is fantastic. Very thorough. Best options explored and explained…read more(compared) completely.

My MIL needed help with her Medicare. This place is a one stop , get you the best insurance for…read moreyour needs and no cost. Repeat no cost!

Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.

Physical Therapy I…read morehad some sort of issue with numbness in my left leg. I made an appointment and they said numbness typically occurs when you have an injury, or will happen to both legs when it has to do with diabetes or vitamin deficiency. So this was odd, but may have occurred from sitting at my desk or hiking with tight shoes... I made an appointment with one of the PTs at Mapunapuna, Maurisa Terao, who performed many checks on me. She showed me a number of stretches, had me download an app, and provided me with items to do over the week in between the next visit. She explained how numbness can heal and the timeframe, but that the stretching and exercises are important and we set goals. I met up with her for a couple of additional visits and the feeling returned!!! I am very grateful for the guidance and care provided. She was attentive and right for my style as I don't have a lot of knowledge in this space. The facility was massive. They have a really big gym at Mapunapuna. I would recommend this for most in need of physical therapy. I heard you can self refer for almost any treatment nowadays due to their wellness programs. Call first to confirm. Parking is not free after 30 mins.

I was expecting to have "the test" done today (not being advised to have someone pick me up first…read moreshould have been a hint) but, instead, had a very detail-oriented and enlightening convo with David Peterson, PA. He answered questions and bought up the topic of what interferes with our digestive system besides what we consume; namely, stress and what we hold onto! Well, duhhh. I hadn't thought of that. Besides being adorable, he's a pretty smart guy

Overall, I had a really good experience here. The provider and the rest of the staff were kind,…read moreprofessional, and made me feel comfortable during both of my visits. The only reason I'm not giving 5 stars is because of the front desk employee who checks patients in at the desk on the left side when you walk in. Both times I've been here, she's come across as cold and unwelcoming. Her tone is very monotone, and it felt like I was bothering her just by checking in. During my follow-up visit, it looked like she was eating lunch, so maybe the timing wasn't ideal, but this was the second time I had the same experience. After my first visit, I figured maybe she was just having a bad day. But after the same interaction happened again, I felt it was worth mentioning. I'm not trying to be mean or get anyone in trouble. I just think the person who greets patients is the first impression of the office, and a simple smile or friendly attitude can make a big difference. Especially in a healthcare setting where people may already be stressed or nervous. Other than that, my experience was great, and I'd definitely come back. I just hope the front desk experience becomes as welcoming as the care provided by everyone else.

Thumbs up... There…read moreare reasons for the lower acceptance of All Access Ortho as you are seen my PA which I had no idea when I first visited them with my broken ankle though situation of urgency does make it the most convenient location to take advantage versus going to the emergency. What I didn't realize is that I'm able to get my Trigger Thumb taken care of here and if I knew I would've done it much sooner as I though that I needed a specialist along with an X-ray which my doctor had said so as well only to see that he sent me here which is located in Hale Pawa'a ground floor and parking is free for the first hour and no they don't validate after but I did find meter parking right outside on Young Street since I don't like parking here as it gets very crowded. After register and waited for just five minutes I was seen by a lovely lady and she did all the questions and at least a dozen finger movements only to have the physical took one second and say awww ya that's a classic one and I said I just want the shot and given it in a second and be on my way. Was told it should be good in about a couple of weeks and though the feeling wasn't immediate in about a week I totally felt the difference and was just delightful to have my motion back. It was a learning experience for both the PA and myself and knowing that they have the option to return if needed is so promising and happy to know. Thank you!