We've been to Kai near Schiffbau a few times before and it was always good, if not on the pricier side ( think CHF250 for two with wine ). One notable aspect is the attentive and friendly service.
Unfortunately last night's experience left a bad impression and I'm afraid to say, we do not want to go back. It was Valentine's Day and only a set menu was on offer, for chf 120.
The menu clearly listed a set number of morsel pieces for the stated 120 Swiss Francs and that's what they brought us, exactly what was stated on the menu for that price.
We were confused, surely if it's 120 per person you would bring us double the amount of pieces stated on the per menu price...?
But no, when the bill came they'd charged us CHF 240..!
for the food alone. The menu did include Sushi à discretion, but what was on offer on the caterpillar was all same-same, rolls with chopped tartare inside, cheap-looking.
The pricing was deliberating misleading and we complained. To their credit, the staff understood and sympathized, and adjusted the bill accordingly.
I guess this was a company policy. Very underhanded and shady, my trust in Kai is gone and I advise anyone to avoid them on special days like Valentines, where it's very unclear what the pricing model is.
There are other really good Sushi restaurants in town, Kai, and you need to pull your socks up and be on the level if you want to have repeat business. What you did last night suggests you're just out to rip our clientele off, which is very short-sighted. read more