The aesthetics of this place are really nice, luxurious, clean, and very well maintained. The air purification system is top-notch, and there was absolutely no animal smell. Everything is well organized, and the rooms are beautifully put together.
My only issue was the lack of communication and updates regarding my pup. Since this was our first time boarding with them, I expected to receive pictures and/or videos regularly, which I specifically mentioned when I checked in. The representative assured me that she would send them. A few days later, I called, and the receptionist also told me she would send pictures shortly, but I never received them.
I was on a cruise and didn't have reliable internet access to check Instagram, so receiving updates directly was especially important to me.
Unfortunately, during our 12-day stay, we only received pictures twice. I had to call multiple times to get an update, and even then, it took a long time for the pictures to be sent. I understand that things can get busy, but when a customer specifically asks for updates and is told they will receive them, I feel that expectation should be followed through.
Overall, the facility itself is beautiful, clean, and impressive. My pup was in a beautiful environment, and the staff was very nice and professional. Aside from the communication and follow-through regarding the pet updates, we had a positive experience. I would definitely recommend improving the communication process and making sure promised updates are consistently delivered. read more