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    K9 Resorts

    5.0 (2 reviews)
    Open 7:00 am - 7:00 pm
    Updated 2 months ago

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    Response time

    2 days

    Response rate

    35%

    Services - K9 Resorts

    Pet boarding

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    Recommended Reviews - K9 Resorts

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    19 days ago

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    5 months ago

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    Ask the Community - K9 Resorts

    South Park Doggie - Waterland LAX - Mika splashing on a hot day!

    South Park Doggie - Waterland LAX

    (735 reviews)

    Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

    A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

    Down Dog Lodge

    Down Dog Lodge

    (47 reviews)

    Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

    I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.

    Kennel Club LAX - Haha he made it on their Instagram!

    Kennel Club LAX

    (208 reviews)

    Westchester

    Amazing place for your dog or cat to stay. I've been coming here for 30 years and I wouldn't go…read moreanywhere else. My dog is tired and happy whenever she boards here or has a play day at the Kennel Club. The staff are the best part of my experience- they even send me pictures of my dog having fun.

    Do not trust Tailwind Global Pet to relocate your pets. We incurred $2,635 for their "Revaccination…read moreand Release" package, which they market as covering CDC coordination, veterinary testing, and management of clearance and release. Instead, our two rescue vizslas remain confined in their facility, and the bill has already ballooned to more than $3,250 and climbing daily while Tailwind does nothing to secure their release. From the moment the dogs arrived at LAX, Tailwind has provided shifting and incomplete information. We were told both dogs had "skin issues" requiring bloodwork and a leishmania PCR test. In fact, one dog's skin scrape came back clear immediately--information we only obtained days later after repeated requests, at which point Tailwind claimed that the second dog was being held solely as "part of the same shipment" despite traveling in a separate crate. Tailwind waited six days to reveal that they had sent the other dog's sample to an understaffed lab across the country in North Carolina, despite the existence of qualified labs in Los Angeles, and then on the seventh day disclosed for the first time that the vet had ordered not only a PCR but also serology, which takes even longer to process. Eight days after our dogs landed at LAX, those tests still have not been completed, and our dogs remain trapped at Tailwind's facility, with costs mounting daily. Tailwind will no doubt respond by blaming CDC, as they have at every turn. But despite expressly representing that they would manage coordination and advocate on our behalf, they apparently never (i) questioned why the sample had to be shipped across the country instead of requesting permission to use a local lab, or (ii) sought information from the lab about expediting, which they raised for the first time only a week after our dogs' arrival--after accruing a week of boarding fees that already exceeded the likely cost of expediting (although we still haven't been told what the expedited cost would be). Even now, they cannot confirm that such a request was ever submitted. Meanwhile, our dogs remain trapped, stressed, and separated from us. These are vizslas rescued from a breeding farm in Thailand, then abandoned at a pound, then subjected to a grueling international journey--only to be confined yet again while Tailwind layers daily boarding charges on top of undisclosed lab costs. All we want is for Tailwind to do everything possible to help us bring these dogs to their forever home quickly, as we contracted with them to do. Instead, they concealed critical information, failed to act, and left us footing the bill while our dogs are abandoned yet again.

    K9 Resorts - petboarding - Updated May 2026

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