Detailed Review of Cabina…read more
Our vacation was ruined due to the extremely poor condition of the rental property and the irresponsible attitude of Cabina.
We booked a house at 4160 Grandview Rd. #5 from September 10 to September 14. Upon arrival around 7 p.m., we discovered the following:
* The rooms were poorly cleaned. Dust was present on all surfaces. It was obvious that the floor had only been vacuumed along the main walking paths, while areas near the furniture were completely neglected. For example, next to the bed where we were supposed to sleep, behind the nightstand, there was a large accumulation of dirt.
* Leftover trash from previous guests. On the window sills we found a wooden popsicle stick, pieces of packaging, a hair tie, and other debris.
* Bedding. The pillows had clear signs of prior use. When we lifted the blanket, it was obvious that the sheets had not been changed: they had hair, stains, and an unpleasant odor. This is absolutely unacceptable for any rental property.
* Upstairs bathroom. The sink and fixtures were dirty, the mirror was covered in stains, and inside the shower we found hair left by previous guests. The entire bathroom looked neglected and had clearly not been cleaned properly for a long time.
* Kitchen. The countertops were sticky, the refrigerator was filthy, and behind the drawers there was trash from earlier guests. The kitchen left a very bad impression overall.
By the time we realized the true condition of the bedding (around 9 p.m.), it was too late to find and book another place for the night. Our friends (two families) who arrived a little later were forced to go to a store and buy new bedding just to make it through the night.
My family included a small child. I suffer from chronic allergies to dust and mold, and after spending just one night in this house I had a serious allergic reaction. The next day, my wife, child, and I decided to move to another nearby hotel because it was simply impossible to remain in such conditions.
A separate issue deserves special attention: the situation with the cleaning company. After our complaint, Cabina suggested sending cleaners. We explained that our daytime hours were fully planned with visits to the park, and that we returned home only after 6 p.m., so we could meet the cleaning crew around 7 p.m.. Instead, we received an absurd response that the cleaners could only come at midnight. This is outrageous and demonstrates complete disrespect for customers. I honestly don't know what Cabina was trying to prove with such a response--other than showing that they simply don't care about their guests' time or comfort.
Later, when we contacted customer support (by Kateryna Kolha), we were told that the issue had supposedly been referred to their insurance company. However, as soon as we asked for the claim number and the name of the insurance company, communication stopped entirely, and they ignored all further messages.
In the end, we were forced to move to the Sawtelle Mountain Resort, which cost us an additional $621. This hotel left a completely different impression--everything was perfect: clean, well-organized, and properly prepared for guests, exactly as it should be.
We strongly do not recommend Cabina.
The property was dirty and unprepared, the company failed to meet its obligations, and the customer support experience--with the ridiculous suggestion of midnight cleaning--only made matters worse. This experience ruined our vacation and destroyed any trust in this service.
