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K.T. Cakes and More

5.0 (7 reviews)
Closed • 9:00 am - 6:00 pm

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10 months ago

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9 months ago

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5 years ago

I adore Tara and her work is always top notch! My family looks forward to her birthday cakes every year!

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7 years ago

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Tara J.

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8 years ago

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6 years ago

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Cold Stone Creamery

Cold Stone Creamery

(102 reviews)

$$

I would rate this location and its service -10, I did visit here sometime ago and from that visit…read moretill today, it got worse! The inconsistency in portions and the lack of training on how to take care of guest concerns was clearly missing. I ordered 3 love it sized ice creams, and when I asked them why the third one was proportioned smaller(like a like it sized), Brendan told me as he laughs "it's an optical illusion you know hahaha". I guess that's the kind of answers you get when teenagers are in charge. As we watched them make the ice cream, TJ uses his finger to lift the cake out of the clear container instead of the tongs.(food safety concern as he had no gloves on and I did NOT see them wash there hands). As I'm cashing out, Brendan looks for a tip on the receipt, and because I put zero, starts laughing and talking smack under his breath. I ignore these as I'm turned off by now, with the engagement, the service, and how clearly untrained and under supervised they are! Dessert date with the kids was a dessert disaster, Go to cold stone in Lakewood, or better yet Menchie's in sunrise for better service!

The service here is a notch above other locations. After we ordered delivery and the third party…read moredelivery driver from GH never delivered our order, we called the branch and not only did the owner deliver the order themselves the next day, they provided us with some coupons to help make it right. When I dropped in today, I couldn't believe how nice and friendly the employees were. The gal who recommended the churro flavor was super helpful and made sure everything was perfect. I'll be back soon but I figured good experiences sometimes go unappreciated. So thank you to the crew of 3 working tonight you were all solid! The new ownership and crew are great!

K.T. Cakes and More - customcakes - Updated May 2026

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