The quality of work is awesome, however the customer service sucks. If you cannot understand your…read moreclients how can you properly and successfully serve them? Or perhaps you dont want to serve anyone that asks for what they want. I just had a pedicure and manicure a week and a half ago and didnt need another one. Even if that weren't the case; if a customer states they dont want their cuticles cut, then dont cut them. I've been giving my toes a break from the polish as its not good for the nails to constantly put polish on them. I just wanted polish on toes and shellac on my nails without cuticle clipping. When it was time to pick my color, the nail tech threw the color swatch on the table. No worries. Once my nails were done he didnt offer lotion or oil. He also didnt suggest to wash my hands so I did it anyway. He then hurried me to the pedicure station. Glad its over. Paid and even tipped, but not my usual tip. Wont return.

Lee is great, but Teetee did my nails this time. Very unprofessional, and very rude towards me…read moreduring my visit. I have never been so frustrated during a nail appointment and only recommend Lee.

The pedicure was wonderful. The technician was perfect and did a great job. Only reason I didn't…read moregive 5 stars is because the guy that checked me out was very unfriendly

Won't be back. This time they charged me $71 for a pedicure. Last time I paid $85 for everything…read moreplus a tip. Enough said.

They stayed open later just to please us! Had me, my daughter, and my best friend getting fill in…read moreand toes! They are even open on Sunday! They have drinks and snacks which my daughter loves!

Amazing customer service and amazing nail work! I felt comfortable and really enjoyed my…read moreexperience. The man was so nice to me when I was uncertain of what nail color... he told me we can try one and if we don't like it just take it off and try another one. He was very patient and that's hard to come by at other nail salons. This pic is a week old and my nails are still beautiful! 10/10!

Called before coming and they confirmed we could come now (arrived in 3 min) and get to the door…read moreand they close for 3 day holiday - 30 min before there actual closing time. Rude and disrespectful.

You never have to wait. There's a lot of people that work there unfortunately, it's like that box…read moreof chocolates. You never know what you're gonna get. Some people are really good and some people are just OK at it there I'd rather go somewhere where I can get the same person that I like every time.

Fast and fantastic service! They are so friendly and realize their customers are important;))read more

Do not get your nails done here. Quantity over quality at this location. After 2 days, you need…read moreanother fill in; every time! You'll waste your money here.

I had to add another review to this place especially because of the absurd negative Nancy one last…read moremonth. ((Btw if you noticed, she only has 1 review which is a complaint, so, that's unfortunate that she felt obligated to spew and defame.)) I have multiple reviews and I have been to Star Nails many times in the past couple of years of living here. So please hear me out: This place is wonderful for basic services and I have never been disappointed. Of course you should pay attention to what the technician is doing to make sure it's according to your preference, as they are not mind-readers, but I have never had a negative experience or had anyone argue with me or give me less than stellar or standard service. In fact, I have been to another salon in town and was less impressed with their level of service compared to their prices. I feel that Star Nails is more thorough and willing to accommodate and I have had very pleasant conversations with their staff; this was both before and definitely after the change in management. Long story short, I have been very pleased with the service I've received here over the years and am happy to see it run well under new management. Their prices are (pretty) fair (inflation is not their fault) and they do a terrific job. They have great massage chairs, relaxing music, or TV if you want to watch. It's unfortunate that someone had a bad day and went online to badmouth this place but I make it my goal to set the record straight and not let small businesses suffer because of Karens. These owners work hard and they offer quality services. If you receive less than such, speak up, and they will make it right, (although I have never had to!)

My polish have been chipping and bubbling up since I've had it done. Although they are under new…read moremanagement, I see old habits die hard. The guy rushed and by the next day, my polish was bubbling and peeling. I went back, one of the new owners corrected the issue. 5 days later, it doing the exact same thing. I have a laid back job that's not vigorous so this should NOT be an issue. If I could leave a review with ZERO STATS, I ABSOLUTELY WOULD!

First, the nail tech wouldn't shape my nails how I asked. Acted like he didn't understand. Wouldn't…read moresoak my nails until I asked him to. Then he pulled dirty un-sanitized nippers out of his drawer and wiped off debris from the last client. I made a fuss so he walked to the back and pulled a new pair out of a new package. That's still not sanitized, but better than a dirty one from his drawer. Then he didn't clean under my nails and at the end he only put lotion on my hands, not my arms. Very sub standard manicure and if I had not insisted on clean nippers I might have gotten an infection or nail fungus. Horrible experience! I'd give them no stars if possible. Don't go there!! Choose a nail salon that cares about their customers wellbeing because this one doesn't!!

The Yelp reviews definitely had me feeling some type of way…read more.. I was referred her by Patrice at the front desk at the hotel I'm staying at. Here nails looked really good and so I asked her where she went. She referred me to Nail Expert and directly to Antwon. I got a fill in with a take down and a gel color applied. I like the way my nails look. I like how he shaped them and how he made sure to lightly file my natural nails to limit damage to my natural nails. I will return while I am down here for work.