I highly recommend Levon and his staff at Brookline Oriental Rug. We first used their rug cleaning…read moreservice. They picked up rugs from 2 locations, cleaned them like new and delivered them to our new house in Lexington. Then we had Levon find us a stair runner. The manufacturer had switched patterns and Levon helped us find a great substitute. When it was ready he came into our house and, while observing the pandemic safety precautions, beautifully installed our new runner making us and our 2 little dogs very happy. No more slipping down the newly finished wood. And this past week he found us the perfect transitional hall rug that ties everything together. I don't often write reviews but Brookline Oriental deserves every star.

Well, Uri, there's no sand in my carpet. Do you live in a hut on the beach? Consider moving…read more They cleaned a pet-soiled carpet for me, were pleasant on the phone and in person, accommodated my lengthy travel schedule by holding onto my rug for weeks without charge or complaint, and saved me money by not deodorizing the carpet because I'd already done so (I botched it, but they did their best to correct my mistake; they were right - further deodorizing wasn't needed). I'll use them again in the future.

Brought some Oaxacan rugs to be cleaned. The proprietor recognized their provenance. He was very…read moreexcited about them and appreciative of them. He handled them with respect, did a beautiful Job of cleaning, and was reasonably priced.

I can't recommend Woven Art highly enough, what a resource! Julien's knowledge of antique rugs and…read moretheir history is breathtaking. And he will enthusiastically share his passion and insights with you if you ever have time to stop by and chat! Also a great place to take your fine rugs for that cleaning that you've been putting off. Just had a 1920's Heriz Persian rug cleaned and couldn't be happier. The colors became just that more rich and deep and transformed the rug into what it was meant to be!

What wonderful customer service and such nice people. They figured out what I was looking for…read morequickly, were generous in giving me samples and made my rug purchase seemless! Run, do not walk to Negoshian.

NIgohsian's is our go to place for carpet for our clients. Love that it is family owned and the…read morecustomer service can't be beat from June, Charlene and Bill. They carry a large selection of beautiful and current carpeting in a range of price points. Their people do a wonderful and professional installation.

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

We had a fantastic experience working with Wellesley Rug and Carpeting. They were extremely…read moreresponsive, professional, and on time to appointments. We are so happy with our finished product (stair runner)! I would highly recommend them!

I couldn't be happier with my experience working with this carpet workroom on my stair runner…read more Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project.

I had a wonderful experience with the Carpet Workroom. The staff is friendly and knowledgeable, and…read morethe carpet was delivered on time and expertly installed. I would happily use them again.

Exceptional service provided by Kyle at Faber. We had a tight time-frame to find cut carpets for a…read moredesign project and Kyle went above and beyond to not only make it happen, but deliver the rugs himself, and fix a sizing issue by calling in a colleague to cut to the perfect size. Kyle needs a raise! I will recommend Kyle and Faber forever!

I grew up in Wellesley, and my parents have used Faber's Rug Co. for years -- so when it came time…read moreto choose a runner for my first home, there was truly no question. From start to finish, the experience was outstanding. The installation team was incredibly friendly, professional, and respectful. I felt completely safe leaving the house for hours at a time -- even with my dog at home -- which says everything. They were communicative, careful, and clearly take pride in their work. The runner looks amazing, and the whole process was smooth and stress-free. It's rare to find a business where the quality, service, and people all live up to a reputation that's been built over decades. Couldn't recommend them more.

Melrose did an expert job cleaning a number of rugs for me including a custom wool broadloom and…read moreseveral handmade rugs that had not been cleaned in a long time when I was in the process of selling my house and moving to a nearby apartment. Dave was incredibly helpful with his team to pick up the rugs from my house and then deliver them to my apartment and lay them out in each room. I appreciated his willingness to accomodate my schedule and his overall professionalism and knowledge.

Great rug selection and customer service. They bring them to your home to test out what looks best…read morein the space.

Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.

Gregorian Rugs recently cleaned some rugs for me. They are courteous, great with details and do a…read moregreat job cleaning. I've used them over the years and will continue to have them clean my wool rugs

Obviously they don't need new business. Drove there to look at rugs, and was flat turned down at…read morethe door telling me I needed an appointment. Nowhere did it say I needed to call and make an appointment, and the place was empty. I had driven 40 minutes and was prepared to spend significant money on the right carpet. Clearly Covid has not had an impact on their business that they can turn away customers with a RUDE attitude. Every other business is open, of course with masks. Their loss. I went elsewhere and spent over $10K.

Mark and Alan were super people to work with. We shopped at two other stores before arriving at AJ…read moreRose. Mark immediately help guide us to the rugs we indicated we wanted. He showed us others to look over and gave us a strategy so we would have a plan. We took a number of samples home and within 30 min at home we found the one! The price was better than the other two stores but even more important - the team was outstanding. Wish I shopped them first!

From the owner: Whether you're looking for new carpets, area rugs or flooring solutions, AJ Rose has the inventory…read moreand selection you desire. Shop from home or visit one of our five locations in Burlington, Lynnfield, Natick, Needham, and Belmont to find products from top brands like Mohawk, Shaw, and Karastan, among others. We carry carpet, hardwood, laminate, vinyl, and tile, as well as commercial flooring and in-stock specials. We proudly serve all of Eastern Massachusetts.