I highly recommend Levon and his staff at Brookline Oriental Rug. We first used their rug cleaning…read moreservice. They picked up rugs from 2 locations, cleaned them like new and delivered them to our new house in Lexington. Then we had Levon find us a stair runner. The manufacturer had switched patterns and Levon helped us find a great substitute. When it was ready he came into our house and, while observing the pandemic safety precautions, beautifully installed our new runner making us and our 2 little dogs very happy. No more slipping down the newly finished wood. And this past week he found us the perfect transitional hall rug that ties everything together. I don't often write reviews but Brookline Oriental deserves every star.

Well, Uri, there's no sand in my carpet. Do you live in a hut on the beach? Consider moving…read more They cleaned a pet-soiled carpet for me, were pleasant on the phone and in person, accommodated my lengthy travel schedule by holding onto my rug for weeks without charge or complaint, and saved me money by not deodorizing the carpet because I'd already done so (I botched it, but they did their best to correct my mistake; they were right - further deodorizing wasn't needed). I'll use them again in the future.

Brought some Oaxacan rugs to be cleaned. The proprietor recognized their provenance. He was very…read moreexcited about them and appreciative of them. He handled them with respect, did a beautiful Job of cleaning, and was reasonably priced.

I can't recommend Woven Art highly enough, what a resource! Julien's knowledge of antique rugs and…read moretheir history is breathtaking. And he will enthusiastically share his passion and insights with you if you ever have time to stop by and chat! Also a great place to take your fine rugs for that cleaning that you've been putting off. Just had a 1920's Heriz Persian rug cleaned and couldn't be happier. The colors became just that more rich and deep and transformed the rug into what it was meant to be!

What wonderful customer service and such nice people. They figured out what I was looking for…read morequickly, were generous in giving me samples and made my rug purchase seemless! Run, do not walk to Negoshian.

NIgohsian's is our go to place for carpet for our clients. Love that it is family owned and the…read morecustomer service can't be beat from June, Charlene and Bill. They carry a large selection of beautiful and current carpeting in a range of price points. Their people do a wonderful and professional installation.

Rehan and his team did a carpet installation for us in our basement. Very great quality work, very…read moreprofessional, and very accommodating! Highly highly recommend!

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

Wonderful, friendly staff and Ken did an amazing job on the install. Would highly recommend!read more

I couldn't be happier with my experience working with this carpet workroom on my stair runner…read more Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project.

I grew up in Wellesley, and my parents have used Faber's Rug Co. for years -- so when it came time…read moreto choose a runner for my first home, there was truly no question. From start to finish, the experience was outstanding. The installation team was incredibly friendly, professional, and respectful. I felt completely safe leaving the house for hours at a time -- even with my dog at home -- which says everything. They were communicative, careful, and clearly take pride in their work. The runner looks amazing, and the whole process was smooth and stress-free. It's rare to find a business where the quality, service, and people all live up to a reputation that's been built over decades. Couldn't recommend them more.

Exceptional service provided by Kyle at Faber. We had a tight time-frame to find cut carpets for a…read moredesign project and Kyle went above and beyond to not only make it happen, but deliver the rugs himself, and fix a sizing issue by calling in a colleague to cut to the perfect size. Kyle needs a raise! I will recommend Kyle and Faber forever!

Back in April, my wife "tasked" me with finding a new oriental rug for our living room. Based on…read moretheir outstanding reviews, I went to MOR and met David Mouradian, the face and, dare I say, personality of this family-owned business. After showing him pictures of our living room and explaining what we seemed to like, David showed me about 10-12 rugs and was very helpful explaining the differences between the styles/patterns, manufacture and quality, as well as appropriate sizing. With his guidance, I boiled it down to four and arranged to have them delivered to the house so we could see what they looked like with our furniture & colors (btw, I highly recommend doing this). My wife and I were so blown away, by how the rugs transformed the room, that we decided to buy one for our dining room as well. Both are hand-woven, tribal patterns from Afghanistan. Since then, I've taken four older rugs in for cleaning and one fringe repair....they look great! David and his team are exceptional at what they do. I could not be happier to have found and worked with a business like this - great experience all around!!

If you are simply buying a rug Melrose Oriental is fine. Nice selection to choose from…read more I brought a rug in to be cleaned and it was returned to me damaged. I understand you sign a waiver that states they can't guarantee spots will be removed but in my case they removed the dye from the rug, briefly mentioned it to me when I picked up my rug, never showed me what happened, and still charged me for the full cleaning despite damaging my rug. It seems like whoever was doing the cleaning didn't have enough expertise to know how to treat or clean my rug and irreparably damaged it. The fact that I was still charged the full amount for the cleaning felt disingenuous. They clearly knew they had damaged the rug as they mentioned it to me upon pick up. Not showing me the area affected when I was there felt like they were trying to hide their mistake. Be very cautious when you bring rugs here to be cleaned.

This place is wonderful! I stopped in today to inquire about…read morewindow treatments, purchased from Home Trends many years ago, which now require some repair. I didn't even know if they could be repaired or would have to be replaced. I was warmly greeted by Lynn, who assured me the window treatments could definitely be repaired and would not need replacement for a long time. She scheduled a repair appointment for next week. It was such a relief to find excellent customer service!

I cannot recommend HomeTrends based on my recent experience…read more I scheduled an in-home appointment to have 12 windows measured. No one showed up, and I was left waiting at home with no apparent notice that the appointment would not be kept. I contacted HomeTrends afterward and expressed my frustration about the missed appointment and the time I had wasted. I was initially told they would arrange for someone else to come out. Instead, the owner subsequently told me that it would be better for me to take my business to another blinds company and that they no longer wanted to work with me. That response surprised me. A missed appointment can happen. What mattered more to me was how the company handled it afterward. Rather than apologizing, taking responsibility, and trying to make things right, their solution was essentially to tell the customer to go elsewhere. There are plenty of companies selling and installing window treatments. Based on my experience, I would choose one that is more reliable, respects its customers' time, and makes customers feel that their business is valued. BTW, they did tell me if I wrote a negative review that "I was a bad person". Well, this review is only intended to give you, the consumer, an insight to my experience. I am not sure that constitutes me as being a "bad" person, but again maybe insight to how HomeTrends perceives upset customers verse working out an amendable solution.

Gregorian Rugs recently cleaned some rugs for me. They are courteous, great with details and do a…read moregreat job cleaning. I've used them over the years and will continue to have them clean my wool rugs

Obviously they don't need new business. Drove there to look at rugs, and was flat turned down at…read morethe door telling me I needed an appointment. Nowhere did it say I needed to call and make an appointment, and the place was empty. I had driven 40 minutes and was prepared to spend significant money on the right carpet. Clearly Covid has not had an impact on their business that they can turn away customers with a RUDE attitude. Every other business is open, of course with masks. Their loss. I went elsewhere and spent over $10K.

Mark and Alan were super people to work with. We shopped at two other stores before arriving at AJ…read moreRose. Mark immediately help guide us to the rugs we indicated we wanted. He showed us others to look over and gave us a strategy so we would have a plan. We took a number of samples home and within 30 min at home we found the one! The price was better than the other two stores but even more important - the team was outstanding. Wish I shopped them first!

From the owner: Whether you're looking for new carpets, area rugs or flooring solutions, AJ Rose has the inventory…read moreand selection you desire. Shop from home or visit one of our five locations in Burlington, Lynnfield, Natick, Needham, and Belmont to find products from top brands like Mohawk, Shaw, and Karastan, among others. We carry carpet, hardwood, laminate, vinyl, and tile, as well as commercial flooring and in-stock specials. We proudly serve all of Eastern Massachusetts.