Once again Trek in Saratoga has come thru for me. They put on my speaker/bell no charge in 5…read moreminutes and advised me that I don't necessarily need a tune up. They could have chgd me for both. Every salesperson at this Trek is always willing to help you ride more and better and not high pressure sales. This place defines " Customer Service". Thank you

These guys are so nice and efficient, took great care of my bike again…read more Needed a fender repair and a wheel to be 'true'd'.. it was running. They fixed it quickly with a smile. Reasonable as well. They are simply great! I'm sure there are seasonable times when they get really busy. Highly recommend!!

I had two very poor experiences with Grey Ghost, specifically Steve. The first was purchasing a…read morebike from a fit with him that was much too small for me (sadly at the time I didn't know better). The second was when I went looking for upgrades to that same bike and was told that I wasn't fast enough or fit enough to be worthy of upgrades. In fact, they'd be wasted on me. Whether or not I'm "fast enough" should not determine whether I'm allowed to purchase upgrades for equipment I own and a sport I care about. The comment was dismissive and unprofessional. I reached out to Grey Ghost about my concerns and never received a response. If they had addressed the situation I wouldn't be so critical. Grey Ghost has a strong reputation locally for bike fits, based on my experiences I would question that reputation. These interactions left me feeling dismissed as a customer and doubtful of the quality of the fit I received and others are receiving as well. I regret the money I spent with them and would strongly encourage others to seek a second opinion before committing to a fit or major purchase from Grey Ghost.

Brian packed a mountain bike I picked up on eBay in Latham and helped get it packed and shipped to…read moreCupertino CA. Excellent service and a joy to work with. I'll be riding my vintage bike in Northern CA this weekend! -rdc

This was a nice store for outdoor clothing and supplies . They left in the middle of the night…read morewithout fanfare Will have to find an another spot for Merrill's, outdoor gear and socks ! Saratoga's Mountain Man store on Broadway is a great choice locally to fulfill your needs left by EMS' departure if you don't want to drive all the way to Lake placid for the remain in 'local' EMS store

Great store and knowledgeable staff especially regarding climbing and hiking gear. Easy return and…read moreexchange policy.

I really like the staff at the inside edge where I ordered and received my E bike and my E bike…read morecarrier (rack). I ordered my bike and my rack on July 1 and although I do understand that summertime is busy, I was told my E bike and rack should arrive within two weeks. It took three weeks for the delivery and it took another additional week for my bike to get assembled so that I could come pick it up, which was disappointing. Then another major disappointment, my bike rack arrived without all of the parts so I am unable to transport my bike using my bike rack. It is now been an additional four weeks while I'm waiting for this one part to come in and here it is September 4. Bottom line is is I'm not happy with customer service support! The bike rack should've been ordered with the correct parts and the staff did admit that they forgot to order the part that I needed so that I could secure my bike because it has fenders. I can understand forgetting once but now it's been an additional month with a bike rack that I cannot use because the bike cannot be properly secured. Then I was told that they would order it right away and send me the tracking number and have it shipped directly to my house and it's been over two weeks and I still haven't received the tracking number, so I don't know if the part has been ordered yet and it's on its way or not. Even stopping at the shop in personand asking did not net me any answers. Not impressed!

Inside Edge had donated a pair of skis to Gore and I won them in a Pass Holder Appreciation…read morecontest. Originally, I was going to trade them for another pair, but I did a little more research and Felicia helped me to decide to keep them. Today was my first day in my new boots on my new skis. Oh yeah, I got a great deal on boots so, I purchased a new pair of boots. I had been looking at different boots as well. I got a great deal. They're a Great product. There's great service, by great people.

Great customer service and care and amazing help finding what you need…read moreGreat value in parts and a verry vast selection

I'm not that bright, and I injured my arm. Normally I'd just stop doing any physical activity of…read moreany kind as I healed, but I'm also old now, and need to move around to avoid packing on the pounds. What I'm trying to say is that I took up biking for exercise. I found a couple of beat up bikes to ride, but they needed some love. One tire was about to bust, the other's rear hub was a minor issue and needed new tubes and tires, so I looked around and found this shop. Bike Works knows their biz. It's not a huge shop, but the people are cool, and the mechanics know bikes. They quickly looked mine over, diagnosed the problems, and told me it might be a few days because they weren't sure if they had the right size tires in at the moment, or if they had to get them from the supplier in a couple days. (I don't know if it's this pandemic or if they are always this slammed, but it seems like half the area knows they're the best, because they're busy, too.) Turned out they had the tires, because they called me the next day to tell me I was good to go. I'm no expert either, but judging by the prices of tires and tubes I found online, they didn't charge too much for labor, which is nice. When I have more bike issues, I'm definitely coming back this way.

I recently purchased an ebike for my niece who lives in Mayfield. Ed helped her with all her needs…read more He accessorized the bike, took time to maker her comfortable with its controls and charging and answered all her questions. I found him knowledgeable, kind and honest. His pricing is also reasonable. I would recommend him highly.

Amazing service, super-knowledgeable. Ed was thorough, friendly, AND had a great playlist. Thanks…read morefor coming to the rescue and saving our bike trip. Highly recommend.

Amazing bike shop. Customer service is excellent. It's in a great location of Delmar. Bikes…read moreavailable for all ages and different types available. Hoping to purchase a Huffy bike for the summer time.

Great service, and products infused with a sense of humor! Very knowledgeable staff and long…read morestanding in the community

I don't believe it's in business anymore... I went looking for it and I couldn't find it. I asked…read moreeverybody where it was and nobody knew who it was. I went to the exact address that's on their website and they are not there. I don't believe this business is in business anymore. At least not at this guideboard Road location.

Great place to get you back on your Bike again! They really…read moreknow the ends and outs of bike repair. Left today and 13 miles later it has never been smoother.

They have a great selection on lots of stuff for the outdoors including camping, hiking, skiing…read moreetc. I always enjoy a stop here when walking downtown Saratoga.

The salesman we worked with was knowledgable and helpful. I as hesitant and he encouraged me to…read moretry the product because it could be returned if it didn't work. "Just keep the packaging." The manager refused and was particularly nasty. We are regular customers and are disappointed that one nasty manager could turn us off to a store . Never again!! Buyer Beware of policies and if a product does not work !!!!