Brought my van here last year when the brakes were making sounds. they checked it out and let me…read moreknow it was normal for ceramic pads to squeek from time to time. no charge for the check up. I was impressed, so when my car started making sounds and the brakes were acting up I brought it in. the job was done in an average time frame. not super quick, but completely acceptable. the price was good as well, comparable to other shops. the manager Don, knows his job, and does it well. He keeps the shop working and the cars rolling. I'll be bringing my van here soon when the brakes actually do go bad.

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

I've been getting my westcoast based vehicle serviced here for a couple of years whenever in town…read moreand it's always a happy experience. I'm pretty sure my next vehicle purchase will be at Spartan. That is, when we get through this Covid business. :)

my husband has un diagnosed dementia. He can function somewhat but my understanding was he was…read moregoing to look ant some used cars. I was told to leave by my husband the salesman he agreed to bring my husband home.I left expected to see him at 430. I called about. 2 hours later, he told he was fine. I called again and he said he was ok. My husband eventually came home with a 2025 Toyota Camry, having had no money to pay for it. This was no problem for Spartan Toyota they managed to send him out with a $25,000 car with 70,000 with an 8 year loan at 10%! I my opinion this is nothing less than taking advantage of elders. My husband is 78. How he ever got approved for a loan is beyond me because he got into $ 40,000 credit card debt several years ago. He claimed he could borrow against the house but my name is also on the house and would never give my permission. I'm going to make a complaint to the attorney general of MI and try to get my husband to agree to cognitive testing. SPARTAN TOYOTA TOOK ADVANTAGE OF MY ELDERLY HUSBAND. BEWARE OF THEIR SALES PRACTICE,

The team at Discount, Mufflers & Brakes in Lansing were absolutely incredible !!!!! It's been a…read morelong time since I've seen customer service this well done! They told me what my options were that would get me by for now as well as a total repair of the whole muffler , then got me right in and out in less than 2 hours even though they were completely swamped. I cannot recommend this business enough !!! Honest & efficient which is hard to come by in auto repairs nowadays- don't look any further just go see the team and they will treat you right!

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

Randall's has been our go-to auto repair business for decades. They are fair, thorough, and even…read morediscuss with us cheaper options if we want to save up a bit to get more major work done. There is NEVER any pressure and they are very fair in their pricing. There even have been several times when the problem was so simple, they didn't even charge us anything!! This is the first place we go when we have automobile issues and we have never, ever been disappointed!

Highly recommend these guys! Today was my first time using them as my old mechanic closed down. I…read morewas having issues with some noise from my car. Debbie at the front desk was very helpful getting me scheduled and answering my questions. They were able to get me in two days after I called. The day I was scheduled, they called me 30 minutes after they opened and let me know. It seemed to just be something rubbing on my rotor they did some work to stop the rubbing. When I showed up to pick up my car, Craig explained exactly what it was to where I understood it even though I am clueless about cars and they did not charge me a dime. They were very open and honest and obviously not money hungry which seems to be hard to find in the auto repair business. I will be going there for any of my other car service needs.

What an Amazing team! One of my FAVORITE things is their pick up and drop off service they offer…read more It started from a phone call, I believe I spoke to Jake . His customer service made me feel comfortable to bring in my vehicle for some work done. As I was sitting there, waiting for my car to be worked on. I was able to witness how they conducted themselves from the customer service over the phone to even interacting with other parts delivery personnel and each other. I share this to say that I felt like I meet a genuine, honest, hard working group of guys. D, I already referred your team that same day. Thank you again. I DONT WANT TO SEE YOU, BUT IF I HAVE TO SEE SOMEONE THEN I WOULD DEFIANTLY PICK VISION TIRE AND AUTO *****

Worst place in Jackson! They do not know what they are doing! Technicians are very ignorant and…read moremust YouTube videos on how to work on vehicles! Do not recommend!

WOW! my truck turned out Fantastic! inside and out. Tony came to me was friendly professional and…read moreresponsive, add to that he did a fantastic job and 5 stars! he is going to get busy as my neighbors are all impressed at what a great job he did.

Wow! Tony is such a super nice guy and he does an amazing job! His prices are very reasonable for…read morea place you have to drop off your car. But he comes to you! The convenience is the best part! He's an absolute perfectionist and spends as much time as necessary to make it perfect. This is the second time I've used his service and and I'll definitely be using him again!

We buy all of our cars with Josh! He goes above and beyond for every customer. 100% best dealership…read moreexperience we have had.

Purchased a car with less than 70k miles and within a few months the check engine light was on. A…read morecylinder has failed and I have to have the engine rebuilt or replaced.