DO. NOT. BRING YOUR DOGS HERE.
1. They forgot about my puppy's appointment even though I called ahead of time to schedule.
2. When I arrived they just wanted to take my dog and get me out of there because a different dog was WAILING while being groomed, which they joked "no harm was coming to that one!" (I should have left then)
3. I specifically asked for a bath, nail trim, and light hand scissored face trim. They wrote down one word and shooed me out the door
4. I later found out the word they wrote down was "premium," and that they had given my dog a FULL HAIR CUT with CLIPPERS. They buzzed her poor face, her entire tummy, and BURNED and CUT the middle of her tummy in the process.
5. They then tried to charge me $50 for a haircut that they openly acknowledged I did not ask for.
6. When they finally brought her out to me (which they wouldn't do until I paid them) they had been keeping her in a tiny kennel by herself in the back, and she immediately pottied EVERYWHERE, in an enormous amount. This was not a little "excitement sprinkle," they had not let her outside in the entire 4+ hours they had her.
7. Other dogs in the front kennels and play areas were also surrounded by potty and poo everywhere.
8. Ever since I picked up my puppy she has not been herself. She is normally the happiest animal I have ever met, but now she is pitifully quiet, unreactive, and has the saddest little demeanor I've ever seen. She isn't even interested in treats!!
9. I am mortified. I will never be back and neither should you. They are way over crowded, they don't watch the animals, and everything is dark and dirty. I feel so horrible for ever taking my poor baby there. read more