I have been bringing my dogs here for five or six years, and I have always been thrilled with the…read moreservice I have received. At one point, I had a pitbull-mix (very pittie looking) and a Chow coming here for daycare, and when I picked them up, at no appointed time, both were out with the other dogs. Now I have a lab and two little ankle-biters (figuratively) who have been in both the day care and also boarded. When I give them blankets, the blankets come back to me washed and dried. They feed whatever diet I provide. The two little dogs are very shy and not terribly social, so the staff at Uppity Pup take care to visit them in their kennel and to let them out only when things aren't crazy on the floor.
The facility has always been a comfortable temperature when I visit. My lab used to go to another boarding facility in Shingle Springs. When I first took him there, he was happy and excited to go. After a few months, I almost had to drag him in through the front door. I finally found out that the owner's dog was a bully and that the owner let him get away with it. It took my dog a long time to get over that bad association (and he still has issues with not particularly liking the company of other dogs) there, but I am happy to report that he goes to Uppity Pup willingly (albeit with that look they give you that makes you feel like they are abandoning them). When I pick him up, he is typically happy and tired.
When I have to travel for extended periods, I always ask (and get) special arrangements so that my two little dogs can be within visual range of my lab. I usually bring refrigerated homemade food, and I once had to bring a week's worth of meds, as I had a dog (the pitbull) who was still being treated for a rattlesnake bite. Everything was done as I instructed, and I have even had the staff call me about feeding when my instructions were not clear. The staff doesn't typically volunteer information about how my dogs did, when I pick the pups up, but if I ask, I get a detailed answer, which means someone is paying attention.
Recently, I asked about socializing the two less-than-social pups in my keeping, expressing my concern that if something happened to me, I would want the dogs to have a good chance of being adopted, and that they would not show well at a pound if they were terrified. The owner said very simply and sincerely that I didn't have to worry about that, because her staff would assist in the placement of any of their clients' dogs, should it be necessary. I don't know if that is true or not, but she didn't have to say it, and it made me feel very good about using their services.
In short, I have never had a bad experience here, with five dogs and approximately five years worth of both daycare and boarding.