What a warm and friendly website. It states. "First, we don't over book our schedule. Since we don't have to rush from one dog to the next, we can take our time and really interact with your pet while we are busy making him or her beautiful again." "Pampering Your Pet Is Our Passion."
And Google's K9 Kuts reviews were all 5 stars with Statements like "Best groomers ever." "K9 Kuts was awesome." "TLC" "The staff is friendly and professional."
Wow, our mini-schnauzer, Maddie, will really have a great groom and cut and have a great time too. WRONG.
Friendly and Professional staff? It didn't happen for me or our dog, Maddie. I expected a warm, friendly, and caring staff member to check us in. One that would make friends with Maddie first, like the way our other groomers did. One that asked questions about how we wanted Maddie cut. One that told us what the grooming included. I got none of this. I got a person that was far from warm and friendly and she gave no information without being asked. She made no effort to make friends with Maddie at any time while I was there. I was the one that had to ask the questions.
I went back to the Condo and told my wife I was surprised that the place didn't live up to its website and reviews. I had reservation about leaving Maddie there. But how could all the great 5 Stars reviews be wrong? The most important thing is Maddie will be getting a great cut from the "Best Groomer Ever."
Maddie gets groomed every 3 or4 weeks. Her hair grows very fast and we like Maddie to look good. We live in Brookfield, Wisconsin and we were visiting Weston for 2 weeks during our 3 months stay in Florida. Petsmart doesn't have a store in Weston. So we looked on Google for a Weston pet groomer. We picked K9 Kuts based on their website and Google's reviews. Maddie was groomed at Petsmart in Brookfield just 4 weeks ago. We have always been happy with her grooming at Petsmart. Maddie last cut was the way we liked it. What we got was not what we come in with. The cut was not the same. Maddie needed a trim. Maddie didn't need a new cut. The outline of her last cut was there. It was not like Maddie did not have a grooming and cut for 3 or 4 months. Maddie new cut was one of being over cut. The front legs were cut too low. The rear legs were cut with too much off the inside leg. Now, I know that each mini-schnauzer cuts can be a little different, but why not ask the owner first before you change the cut? As I was leaving K9 Kuts, I even told them if they have any questions or problems to call me. They did not call.
At Petsmart we always get a report card for Maddie's visit. A report on what was done and how Maddie did and if we should do something to make Maddie's next visit even better. All I got from them was the here is the bill. I asked, "How did Maddie do during her grooming and cut?" The young lady said, "She did all right for the most part." What does that mean? The groomer in back didn't have the time to stop her grooming another dog and show me about any trouble she had with Maddie's cut. She told me from the back of the room where she was grooming another dog about hair in Maddie's ear and a problem she had with the skirt.
I would give K9 Kuts 1 Stars for grooming and cut and for lack of communication with me. I would give them no Stars for "Pampering Maddie, and a Friendly, Professional Staff." This adds up to 1/2 Star overall.
I contacted them by their website's, "contact us" email, asking them for their side of our encounter before I posted a Google's reviews. I did not hear back from them.
Had the owner called me with her side of the story, I wouldn't have posted this review. And I really don't understand why my encounter with K9 Kuts wasn't even close to the Google Reviews. read more