First, just a note. This review is getting two stars ONLY because the cut was at least decent…read more Too bad I had to CONVINCE the owner to provide me with the service she claims to provide to ALL of the community. I will not be going back. Here is what happened:
We took our Golden Doodle to this location back in January for a cut. The cut itself was nice, but I got the impression that my dog and I were AUDITIONING for HER to provide us a service we were more than willing to pay for. My dog is a Golden Doodle, a problem dog with his short curly hair, I understand that. However, like any dog, he DOES need to be groomed. We brush our dog almost every single day, and he is bathed regularly. Despite OUR efforts, while the dog was being groomed, I received calls about his "mats" in his hair (with us brushing his hair every day, mind you) and then more calls and complaints about the fact that the dog didn't like the blow dryer. All the while, we never complained about how long it would take or the cost of the cut. We understood that it was a difficult cut. After hours of complaints, I picked up my dog who had a pretty good cut.
Fast forward to May, and we call and schedule a new cut. We go through the whole process AGAIN of her complaining about his thick fur, his tangles and mats, and how time consuming it would be. AGAIN, we made no argument about cost or how long it may take. She AGREED to the appointment, we took the dog in, and then she proceeded to call, complain that he didn't like the blow dryer, and then refuse to do the hair cut.
If it is your job to groom dogs, then you probably shouldn't complain about the fact that some dogs WILL be more difficult to groom than others. If you want to exclude certain dogs from your grooming service, because of their breed go right ahead. But, don't waste my time by whining and complaining that my dog isn't a quick one hour money maker hair cut for you. We would have paid extra for any time it took, and we were more than understanding about constraints like if the dog wasn't blow dried at all. We didn't care. The only person with any complaints was the groomer. For that reason, we will gladly pay more to take our dog to a groomer who actually WANTS to do their job, no matter how difficult the cut.
For the constant complaining and for making an appointment and then canceling AFTER we took the dog in, this one star rating is far too much for this business. Take your dogs elsewhere and avoid having to audition to get a haircut for your dog.