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    Cool Dog Grooming Studio

    3.6 (5 reviews)
    Open • 7:30 am - 2:00 pm

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    Petsense

    Petsense

    (14 reviews)

    They offer an amazing selection of bones, toys and pet food. The store is a great size are there…read moreare plenty of parking spaces out front. The employees are friendly and provide great customer service.

    My daughter brought her two Yorkies to the salon in Crestview, Florida to be groomed. A short time…read morelater, salon staff called to report that Benny had experienced a seizure and needed to be picked up. As my daughter arrived, she overheard two employees outside on a break. One employee stated, "She manhandled him so hard it caused him to have a seizure." Understandably, my daughter was shocked and extremely upset. Inside the salon, staff told her there would be no charge. Although distressed, she offered to pay for the grooming of her female Yorkie before leaving and calling me. Conversation With Store Manager Carlie I called the store and asked to speak with the manager. Carlie answered and she focused on the fact that Benny had experienced seizures in the past and said my daughter had not disclosed that history. A prior seizure history does not answer the central question: why did an employee say that Benny had been man handled so hard that it caused a seizure? Carlie denied that Benny had been manhandled and said the employee who made the statement had misunderstood the situation and, after being informed of the facts, responded, "Oh, I didn't know that, okay." During the call, Carlie repeatedly spoke to a coworker in the background, making comments such as, "Yeah, I told her that," and, "Yeah, she won't listen." Her manner was dismissive and disrespectful. I did not swear or make threats; I repeatedly asked for a truthful explanation. Carlie ultimately ended the conversation by stating, in substance, that I had decided what I believed and that she was done speaking with me. I expect Petsense to explain how its response is consistent with its promise: "The Place You Trust, For the Pets You Love."

    Cool Dog Grooming Studio - groomer - Updated October 2026

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