The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

I bought a power bed and mattress probably nine years ago now and the controller was starting to…read morefail. I called Mr. mattress and he sent somebody to replace the controller at my convenience. Amazing service. I've been buying beds from Mr. mattress for probably 30 years Expert knowledge, quality and service can be counted on from this company. I always suggest to my friends and family to check out this company before making an important decision on a mattress. Thanks for your great service.

Sleep country in general is a horrible horrible company but this location is the worst! The most…read morerudest staff and they don't care if they sell you a product that will harm you rather than help you. Multiple people I've spoken to have had very bad similar experiences at this location and it's a wonder they're still in business. Sold me a pillow and mattress that did further damage to my back and neck and at the time they told me it would help. Should have ran it by my doctor and physio first. A soft mattress and gel pillow do NOT help injured backs and necks. But they'll tell you anything to sell a product. Avoid avoid avoid!

Had the worst experience with Jaspreet and the floor manager at this store. We spent $3050 on a new…read moreking sized bed that we were told was adjustable, but when it was delivered it wasn't adjustable, so we went back to the store and they said we were wrong and it would require an extra $3000 base (which is $1600 everywhere else). When we said we just wanted a refund as their 100 night guarantee says, they got angry and yelled, threatened us, slandered us in front of other customers, and Jaspreet made sexually charged comments to my wife - "I'll put something in your mouth to shut you up." Refused to do my refund, then said it was my fault, and threatened to call the police on us if we didn't leave the store. Head office has finally intervened and is sending us a refund cheque, but we've been without a bed since the delivery (they took our old bed away when they delivered the new one), so haven't had a bed or our $3050 returned in 5 days now. Sleep Country head office hasn't taken our allegations seriously and doesn't think their employees did anything wrong. Don't go to Sleep Country, especially this Poco location.

I bought our new mattress here and it's incredible ("springair desire plush"). The staff here are…read morefriendly and their pricing is reasonable. This is actually the second mattress I've purchased here and I recommend this store to anyone. Deconstructed of the "sexy" expensive displays of big box stores, there is a capacity to offer good quality items at not big prices comparatively.

From the owner: "Quality Never Had a Better Price" - Sleep Depot has grown into one of the provinces busiest…read moremattress and furniture warehouses. We receive mattresses by the truckload, and with our low overhead we are able to sell high quality mattresses and furniture at the lowest prices possible.

I neglected to write this review during the hoopla of Christmas eating and shopping, & more eating!…read more Been using a futon all these years, the life of a bachelor falling asleep while watching the sports highlights or working from the laptop lol, so time for me to spoil myself. as you get older, gotta take care of yourself, esp. the back. What only started as fact-gathering, as one of my hockey friends works for Sleep Country, ended up in a nice purchase! Not that I was talked to, but the owner Neil, it's amazing what a wealth of info when it comes to buying a mattress. As i'm in sales too, i'm sure all the competitors offer similar 90-return policies, price-matching, make you try all the different beds and all but here's why I chose Simmons: --assembled and made here locally! --Sleep Country doesn't specialize in any particularly brand, as they carry all brands --their discounts based on what incentives the manufacturers offer to the sales ppl! It's all about the service, and they let me try 6 different beds, there for about 2 hours, gradullay narrowing down to me liking the medium firmness, with a soft 'topper'. and i'm just amazed how much quality sleep i get now; from 4 hrs to about 6, though when i know i have to wake up early on just a few hours of sleep, then i'm back to the futon/sofa ;)))

We had the best customer service experience at this store. After a disappointing experience at…read moreIKEA, we reluctantly went into Sleep Country Canada, expecting a pushy salesman to be in our face. Boy, were we wrong!! Mike asked us what we were looking for, listened to us, gave us a few choices, and helped us pick the perfect mattress. Then it was time to talk price. We expected to pay through our nose but the one we picked happened to be on sale, and he offered to throw in a fancy mattress pad, and delivery was free, and they have a service to take away your old mattress for only $10.50!!! That was on a Wed, he scheduled delivery for Sat, he said the delivery guys would call between 8 and 9 am to give us a time for delivery. They called at 8:20 am, they said they would deliver between 2 and 5 pm, they arrived at 2:30pm. It was raining and I hadn't covered our floors yet but no problem, out of their pockets they pulled out booties to slip on!!! They were courteous, professional and extremely efficient!!! Now, if the mattress lives up to its expectations, I would say that the whole experience was heaven sent!!!!

had to reschedule a delivery told yes to the next day and then when they were to confirm i heard…read morenothing phoned store back left a message and no return call. then called again and was told 3 1/2 hrs later nope won't be tmrw it may be up to 5 days. zero communication zero service the delivery driver called back but not the store. last purchase i make from this company they make this process way to difficult. terrible service

Have sent 3 emails to customer service. Not one of them has been answered. We have questions about…read moreour sales receipt, and warrantee. Spent almost $8000 on new mattresses, and bed frames, and cant even get a response. Terrible customer service. Would not recommend to anyone.

I've purchased 3 times now from WR Mattress Gallery, and been impressed with their product and…read moreservice 3 times. Most recently we purchased Iron Man beds, they are amazing - this makes sleeping the experience it's supposed to be!! Dave, your product knowledge is excellent, thanks for helping us make the right choice for us. You didn't pressure us one bit and you answered all our questions. When it came time for delivery, the guys were fantastic, helped me to move my old beds around to make way for the new - you just did a fabulous job. Even the follow up has been much appreciated, checking in to see if we are satisfied (absolutely!) and offering to exchange the pillows when we realized that we'd picked the wrong ones... we ended up exchanging them for the ones you'd recommended in the first place! Happy to recommend you guys, thanks for everything!

Called Mark to see about getting some pillows that were recommended by my brother (who bought a new…read morebed and pillows from this company). Mark was very accommodating and put two pillows aside for me even though I wasn't picking up until the following week. When I went in to pick up I was greeted with smiles and very friendly staff who were more then willing to find me one extra pillow to purchase. Definitely the place I will go when I'm in the market for a new bed. Good job guys!

This is my second time shop there and I referred sister in law family shopped there too…read more I have back pain. I did alot of research and review in different mattress company before I shop there again. The lady explained very well what kind of mattress I should pick. And the price is cheaper then other. The delivery arrived in time too.

非常棒的一家店，我从卡尔加里搬到温哥华，当天出租房里没有床，老板立马安排送货，断了燃眉之急。店员小姐Alice…read more也非常热情耐心。床品多样化、质量上乘，价格公道，值得推荐和信赖，祝老板生意兴隆、财源滚滚来！

What a distasteful and obnoxious support staff .... He said his name was Chris. We purchased two…read moremattresses from sleep country and the idiots that delivered the mattresses delivered a twin instead of a double mattress - you would think that the "sleep experts" would know the difference. We called on 2 separate occasions to try and get the mattress exchanged. Chris demanded that I measure the mattress to prove to him that I knew the difference between a twin and a double.... Common on! When I said we need to have this exchanged he was rude and and unhelpful... and hung up on me. This type of service .... Once you paid for the product, the company becomes unhelpful, seems unwise in the current economy. I think there are lots of other options for purchasing a mattress, and unless you want to squeeze into a twin.... I would recommend you buy your mattress elsewhere. Frustrated and crowded.

My wife and I a few day ago purchased a bed frame only . The…read moresales representative name was Mike Roberts . He provided excellent advise and service . We will certainly approach him again in the future should the need arise and recommend him to any one who requires beddings of any kind . The delivery was made punctually as promised. The two young men making the delivery were very polite and even though one only had to make one step to step into the entrance of our home protected his shoes with a covering. The only regret I have is that I should have asked those two young men to do assembly as I suffer from arthritic pain 50 dollar fee would have been a price well worth it to me . At 81 years of age I like to exercise me Brain as often as possible even though in this case inappropriate.

The mattress and customer service I received through this company were amazing! From the time I…read morephoned in to order a replacement Plasmabed mattress, to the "above and beyond" communications - and arrangements made behind the scenes to make sure the new well-packaged mattress was delivered at a suitable time for me - I could tell that all of the sales, warehouse, and delivery workers truly took pride in the part they played in my purchase. I had made the mistake of trying a different Canadian-made mattress in between surrendering my old Plasmabed mattress (which lasted for years!) and getting my new Plasmabed mattress, and will not make that mistake again. This company, their mattresses, and their adjustable beds are truly awesome.

We love our split king plasma bed! Personally, my favourite option is the 'zero gravity' setting,…read morewhich provides a perfectly comfortable and cosy sleeping position. It's great that my husband can select his own sleeping position independently of mine! The pillow and mattress combination is just perfect and I have had no neck issues since purchasing this bed (which was rather unexpected). The Plasmabed store was great to deal with, providing excellent customer service on purchase and delivery. We bought our bed over a year ago at the Victoria Home Show and have had no issues at all with it. I love coming home from travels to my favourite bed. I am. happy we made the investment and would do it again in a heartbeat.