B&B furniture used to make their furniture years ago but then started selling China made stuff to…read morecompete with the local giants but it seems like they're back to making sturdy proper & customizable furniture in their own shop. I highy recommend you check it out if you're looking for quality.

Stay away from these guys...they will not deliver the same item to you what they display in their…read moreshowroom. Sometime ago I went to this store and gave advance for a double bed set. And when they came to deliver they brought a different kind of cheap piece with no finishing and totally different what I saw in their showroom. When I questioned they didn't agree and rudely returned me the advance and took their piece back leaving me no where. Their customer service just sucks. I was lucky to get away from them and finding a better deal in another store. I will never recommend this to store to anyone.

The Manager and staff are very nice and helpful,, the helped us change our sofa,, as the first one…read morewas not what we wanted,, but they went above and beyond to help us,, so thank you,, we have used Urban barn for years,, both in Kelowna and Coquitlam,, always received excellent service, but the Coquitlam store Bravo, bravo The best of the best

Nice store at affordable prices, at least the $1600 sofas are made well, and in Canada. Locally…read moredesigned too. Lots of frames to choose from, and curtains on the left. Contemporary style. Some serious eye candy that work here and of course, friendly service. Amex good.

Twelfth Street in New West is not usually on my radar for walking and window shopping, but it's got…read moresome pretty cool stuff if you care to look. Such as a bright orange Eames reproduction chair - hey, what is this place? It's the Banana Lab, a hidden treasure trove of mid-century modern furniture and little design-y things. Hidden in plain sight, really, as it's just across the street from a Yelper fave, Big Star Sandwich. Frankly, I'm heartened there's now another MCM-focused vintage store in town! Packed into the Lab's small space is a number of nifty teak sideboards, record cabinets, chairs and other Danish modern furnishings and housewares for my soon-to-be groovier living room. Prices compare favourably to the *other* MCM store, and the proprietors here seem really nice and friendly and enthusiastic about their wares.

I came here today for the first time as I'm looking for a dining set. The lady who helped me was…read morevery kind and friendly and helped me measure tables and chairs so I can have some reference when considering the pieces in my home. There's plenty of mid century furniture to choose from and upon inspection of some of their refinished items, they do an incredible job. Like with vintage and hard wood furnitures, some of the pieces are not cheap but they're unique and will last a long time. The other plus to this store is their kitschy (and sometimes original) art pieces and tchotchkes. I prefer this place to the shop in the Quay so I'll most likely come back as a few items tweaked my fancy (especially the sunburst table) and I'll be sure to let people know about this place.

Finished product not as expected: warped table tops and wrong colour…read more We were excited to find a place that made custom solid wood pieces, and locally! Unfortunately, we are sadly disappointed with our experience here. When we sat in the showroom and discussed with the salesperson the design of the coffee and end tables, we sat down on the display couch which is the same model as we have in our home. We specified that we were ordering the tables to match the couch and said that our couch legs were espresso (as per their couch on display). The salesperson wrote espresso on the order; however, neglected to offer to show us a colour sample to select from, which would clearly show that their espresso was a different colour. When we received it, not only was the colour wrong, but the table tops were warped. I have photos showing the extensive warping and the colour mismatch. However, Yelp has removed the photos as it is against their guidelines for me to post photos which support my review. I do still have the photos available. They said they would have the builder fix the warping, but that we would have to pay for the restaining of the tables! All in all, the owner, Blair, rectified their errors. They added supports within the tabletops to correct the warping. Although Blair was not present at the time the salesperson took our order, he passes the colour error onto us. Unfortunately when we ordered our tables the salesperson did not have a system in place confirming that we had seen and received a colour sample. Our sign off was simply agreeing to "espresso" written by the salesperson on the quote and invoice. In the end, we paid an additional $168 to have the colour corrected for both of the tables. This amount was more than what was originally quoted to us, as there was no mention of a custom stain charge at the time we placed our order.

After several weeks of searching for a new sofa, we came into Creative Home Furnishings and got a…read morefew ideas. After a couple weeks pass by we are finally ready to make our purchase, a locally made Stylus sectional. The price was a bit better than other places we checked out that sold Stylus. We mainly worked with Garreth, who seemed to be still a little new as he had to go to the boss for some of our questions. No big deal because I'd rather him do that than give us incorrect information. After we we decided on fabric, we were told that the fabric might potentially be on back order. Sure enough, a few days later we get a call indicating that the fabric is on back order and that we would have to wait a few months unless we go for another fabric. We didn't like any of the other fabrics so we decided to wait. When speaking to Garreth over the phone, he did say sometimes the fabric does come in early. I didn't believe it, but to our surprise, the sofa was ready a few weeks before the estimated date they gave us. I'm not sure how much of that is Stylus actually receiving the fabric earlier than expected, or Creative over estimating the date. Maybe both. Either way, we were happy. The only thing I would take a star off on is a little bit of disorganization. We came in twice and made our purchase the second visit. A month later I received a call from the boss asking if we're still interested in the sofa. Well... we already ordered it and at this point, it was well past the date we were notified that it would be on back order. I think she was following up from our first visit, but it should have been noted that we already came back and made the purchase. They also took down both my and my wife's phone number. So every time they called us, they called us twice. We'd be at home and my wife would take the call. Then right after, they would call me. Or they would leave her a voice mail and then call me saying the exact same thing. I don't know, maybe some people prefer that, but it's a bit redundant if we're living in the same household. Overall, the service and quality of product is pretty good here. I would recommend it if you're willing to spend a bit more to get a quality product as all their furniture is solid wood.

Today we made our 4th purchase at this store in 4 years. Usually we are helped by Leroy who is a…read morevery patient and helpful salesperson. We tend not to buy very "high end", but we seem to receive the same service as those who do. Today there was a "glitch" with the price of our purchase - first I saw that it was on sale in the computer, then not. But Leroy asked management to honour the lower price and they did. So far we have not had an issue with after sales service, as apparently some people have. We don't expect that there will be, going forward.

DO NOT GET THE WARRANTY!…read more Not honest and true to their word. Read the details carefully, they will yap some BS to secure the sale and warranty and then GASLIGHT you when you call them out. They upsell you on warranty and tell you a bunch of things are covered under the warranty. By the time you need the warranty for those things and you call them to talk about it, they tell you that your specific issue is not covered. Both my wife and I remember the conversation vividly and we were told "No, I would never have said that issue is covered".

When you think high-end furniture most people are intimidated by the attitude and typical stereo…read moretypes of what "high end" means. It's simple, when you combine good quality with innovative design that is timeless, you get what you pay for. As consumers who need to be more responsible for all their purchases, investing in good quality furniture that keep up with daily use is important. Spencer Interiors is one of my ** must see** furniture showrooms featuring a collection of my favorite modern furniture suppliers: the timeless designs of luxury comfort from MERIDIANI ITALY, to the wood craftsmanship of CECCHINI ITALY or unique chair designs by CASPRINI ITALY, sleek minimal designs of VICCARBE SPAIN to the elegance of CASA MILANO ITALY. Spencer Interiors features mostly European brands where quality and design bring furniture to a new level. Less of the usual suspect "trendy" furniture - you will find unique brand names that I love for their simplicity and timeless aesthetics. If you are a smart shopper and compare pricing with other retailers, you will find that this showroom is fairly priced and competitive. As an interior designer, I appreciate the customer service and follow-up that comes with purchasing an investment piece - Stephen Spencer and Ichi Chen are fabulous to work with, they are detailed and always sincerely concerned about helping my clients make the right decision versus just selling another product. When you have a retailer believe in their products as well stand behind the quality - furniture shopping becomes a much more enjoyable experience for both clients and myself. Furniture favorites: Pianca people stacking drawers - excellent value for storage solutions for both media and bedside storage. Anta Germany is one of my favorite European lighting companies, excellent value and lead time is less than most. Casprini - caprice and tiffany chairs - excellent price and extremely durable ... if you are ever in the search of something new, check out their website, everything is conveniently listed with details, dimensions, stock availability and pricing making furniture sourcing all the more efficient.

My Abbraccio 10 mattress arrived. Love the option of either firm or softer as I can flip it!!…read more Thank you again Spencer Interiors for your help on picking the right mattress. Great service and great products. Juliette

Buyer beware, ensure you double check everything and I mean everything for custom builds if you…read moreinsist on buying from them The suggestions they made to our original drawings were awesome, they were very helpful through this stage. However the measurements were out and I missed that, I take some responsibility for it Too bad beautiful furniture nicely built just didn't fit and they took absolutely no responsibility for what they suggested and then missed themselves. This was after we spent tens of thousands of dollars in there So just do not rely on them you think you're getting the service until something goes wrong then you're on your own I would recommend a place like valley direct

Pretty nice & spacious store, considering its location in a small plaza. Would say it's nicer than…read morea Brick & even an Ikea, without the selection. What separates them apart is the service, custom ability and Canadian-owned. Think they said they're from Edmonton. And good quality too. Focus is mostly on the living room, then bedroom. The manager, Sunny, was quite helpful & patient. Not sure if there's room for negotiation. Delivery fee about $100, even to Vancouver. Removal of old furniture as well, around $80, depending on the disposal fee depot.