The Manager and staff are very nice and helpful,, the helped us change our sofa,, as the first one…read morewas not what we wanted,, but they went above and beyond to help us,, so thank you,, we have used Urban barn for years,, both in Kelowna and Coquitlam,, always received excellent service, but the Coquitlam store Bravo, bravo The best of the best

Nice store at affordable prices, at least the $1600 sofas are made well, and in Canada. Locally…read moredesigned too. Lots of frames to choose from, and curtains on the left. Contemporary style. Some serious eye candy that work here and of course, friendly service. Amex good.

I am surprised that this place has no reviews at all. This is actually a back dated review going…read moreback to 1999 when I renovated the basement suite of my mom's place and decided to live in the basement. I couldn't afford a high end cough and love seat set nor with my constant traffic of friends and lifestyle wanted anything fancy. They made my couch and loveseat which was $700 with taxes. The staff were helpful in working with me, the prices were great, delivery was on time and everything was 100% perfect. I am happy to report that more than 12 years later that the couch has seen a lot of abuse, however, it is still as mint as the day I bought it...minus the tasty smells from friends with B.O. but that is what Fabreeze is for.

absolutely great experience the worker there was glad i came i had bought a sofa from him Clark was…read morea great worker the basement was weird when i went down there he had a tape outline idkk nonetheless great service would come again

excellent service communication and follow-up Diane W.read more

Buyer beware, ensure you double check everything and I mean everything for custom builds if you…read moreinsist on buying from them The suggestions they made to our original drawings were awesome, they were very helpful through this stage. However the measurements were out and I missed that, I take some responsibility for it Too bad beautiful furniture nicely built just didn't fit and they took absolutely no responsibility for what they suggested and then missed themselves. This was after we spent tens of thousands of dollars in there So just do not rely on them you think you're getting the service until something goes wrong then you're on your own I would recommend a place like valley direct

Pretty nice & spacious store, considering its location in a small plaza. Would say it's nicer than…read morea Brick & even an Ikea, without the selection. What separates them apart is the service, custom ability and Canadian-owned. Think they said they're from Edmonton. And good quality too. Focus is mostly on the living room, then bedroom. The manager, Sunny, was quite helpful & patient. Not sure if there's room for negotiation. Delivery fee about $100, even to Vancouver. Removal of old furniture as well, around $80, depending on the disposal fee depot.

On a mission to collect comfy patio furniture for our wedding, I popped by 3 different Jysks in the…read moreCoquitlam area. This one was on par with the King Edward Street location in terms of friendliness and helpfulness. Good selection of candles and blankets too! I would totally recommend them and the staff were lovely (especially in comparison to the Pitt Meadows location!)

When you walk in you think "Wow! Look at the prices, IKEA sure is a ripoff."…read more Then you get home and your $150 bedframe squeaks with every slight movement and, 4 months later the bedframe is essentially falling apart. Wooden slats popping out, small supports bending, LARGE supports rapidly bending when somebody under 200lbs tries to step onto the bed. *HUGE* waste of money. Besides this bedframe that managed to break after 4 months, curtain rods and drapes that I also bought there are of minimal quality and barely functional.

After several weeks of searching for a new sofa, we came into Creative Home Furnishings and got a…read morefew ideas. After a couple weeks pass by we are finally ready to make our purchase, a locally made Stylus sectional. The price was a bit better than other places we checked out that sold Stylus. We mainly worked with Garreth, who seemed to be still a little new as he had to go to the boss for some of our questions. No big deal because I'd rather him do that than give us incorrect information. After we we decided on fabric, we were told that the fabric might potentially be on back order. Sure enough, a few days later we get a call indicating that the fabric is on back order and that we would have to wait a few months unless we go for another fabric. We didn't like any of the other fabrics so we decided to wait. When speaking to Garreth over the phone, he did say sometimes the fabric does come in early. I didn't believe it, but to our surprise, the sofa was ready a few weeks before the estimated date they gave us. I'm not sure how much of that is Stylus actually receiving the fabric earlier than expected, or Creative over estimating the date. Maybe both. Either way, we were happy. The only thing I would take a star off on is a little bit of disorganization. We came in twice and made our purchase the second visit. A month later I received a call from the boss asking if we're still interested in the sofa. Well... we already ordered it and at this point, it was well past the date we were notified that it would be on back order. I think she was following up from our first visit, but it should have been noted that we already came back and made the purchase. They also took down both my and my wife's phone number. So every time they called us, they called us twice. We'd be at home and my wife would take the call. Then right after, they would call me. Or they would leave her a voice mail and then call me saying the exact same thing. I don't know, maybe some people prefer that, but it's a bit redundant if we're living in the same household. Overall, the service and quality of product is pretty good here. I would recommend it if you're willing to spend a bit more to get a quality product as all their furniture is solid wood.

Finished product not as expected: warped table tops and wrong colour…read more We were excited to find a place that made custom solid wood pieces, and locally! Unfortunately, we are sadly disappointed with our experience here. When we sat in the showroom and discussed with the salesperson the design of the coffee and end tables, we sat down on the display couch which is the same model as we have in our home. We specified that we were ordering the tables to match the couch and said that our couch legs were espresso (as per their couch on display). The salesperson wrote espresso on the order; however, neglected to offer to show us a colour sample to select from, which would clearly show that their espresso was a different colour. When we received it, not only was the colour wrong, but the table tops were warped. I have photos showing the extensive warping and the colour mismatch. However, Yelp has removed the photos as it is against their guidelines for me to post photos which support my review. I do still have the photos available. They said they would have the builder fix the warping, but that we would have to pay for the restaining of the tables! All in all, the owner, Blair, rectified their errors. They added supports within the tabletops to correct the warping. Although Blair was not present at the time the salesperson took our order, he passes the colour error onto us. Unfortunately when we ordered our tables the salesperson did not have a system in place confirming that we had seen and received a colour sample. Our sign off was simply agreeing to "espresso" written by the salesperson on the quote and invoice. In the end, we paid an additional $168 to have the colour corrected for both of the tables. This amount was more than what was originally quoted to us, as there was no mention of a custom stain charge at the time we placed our order.

Vast selection of furniture. The stress less line of…read morefurniture from Norway is beyond average, it's an experience but be sure to bring your wallet, yikes! Staff was knowledgeable, friendly and flexible. Had to put down some cash to hold the sale price so that we'd have time to measure for size. They offered us a full refund, should the sofas not work for us. Not a lot of high pressure sales, just the norm I suppose.

We have been waiting months for a loveseat that goes with the sofa and chair set we purchased in…read moreApril and paid the delivery fee of $250.00 for the items that were in stock. The issue is, they are charging an additional delivery fee of another $250.00 for the love seat when it arrives in June. We have paid for all items, including the love seat that we are patiently waiting for. This additional delivery charge should absolutely be removed from the customer and be delivered free of charge as it is no fault of us, the customer. Scan designs should be thankful customers are patient and pay ahead of time for items they cannot provide at the time of purchase, not charge additional delivery fees. .No return phone calls when we have inquired about this unfair charge .

two things to be aware|…read more 1- take a picture of what u see and what u will get ! 2- they will ask u to buy insurance ? u will receive a damage item so u have to wait to be replace or repair ? they claim it was damage during delivery ! u not gonna see a credit ! buyer beware

On July 25th we ordered a rug for our livingroom. We were told it was available and in the Ashley…read morewarehouse. We didn't want to pick it up until Aug 6th, They said fine, no problem. Today is August 6th, our house is torn apart and they don't have our rug available for pickup. They say maybe tomorrow. Just horrible customer service, they could care less once they have our money.

I wandered in here on a quest for a new couch. It was a weekday and not very busy. Staff members…read morewere floating around but left me to my own devices until I had questions (something I really appreciate, I hate it when you walk into a store and the salespeople dive onto you like seagulls on a dumpster and trail you around the store squawking). They were friendly and pleasant, and helped me figure out if the couch that finally drew my eye would suit my needs. I paid the deposit, went home and measured my place to make sure (it's a big couch!), called up and paid the remainder, and set a date for delivery. Delivery window was to be sometime between 11-1 on the given day. Miraculously, they buzzed me right at 11:03! UPS could learn a thing or two here. And... these guys set a whole new standard of delivery, as far as I'm concerned. The two of them were personable, respectful, and worked together with a kind of precision and efficiency that I didn't expect; like this was not just a job, but a profession. It wasn't clear if my couch - did I mention it's a big couch? - could even fit in the elevator, and I had some nightmare images in my head of being stuck with it or having to send it back or sell it. But they were up to the challenge: removed the legs and pillows, and with great coordination and accuracy managed to maneuver it into the corner of the ceiling and get it tucked in there. They got it all prepped and set it up for me, and went on with their superhero day. It's only been a few days, but I'm very happy with the couch so far, and hope it'll have a long and happy life with me. (Also because I don't know if anyone else could ever get it into the elevator....)

I see I have a VERY similar review to at least one other person here. We purchased a sectional sofa…read morefrom Muse & Merchant recently, after a long search with lots of in-store testing and speaking to many stores' associates. After the couch arrives we very quickly started to experience some problems. We are not very happy with the couch quality or the customer service. The first issue we noticed was the cushion stuffing. The two corner cushions were clearly much less filled than the rest. They were saggy and deflated from day 1. Within a couple days of receipt we called the store and the rep IMMEDIATELY went into a rehearsed reply that this is not covered by warranty because feather couches need regular maintenance such as weekly flipping. Excuse me, but did you not hear us that we got the couch two days ago? The next issue we experience within the first week or two were the constant feathers poking through the fabric. The feathers they use are very small and the points are really pointy and scratchy, making the couch very uncomfortable. If we don't pick and pull the feathers out every time we sit against one, it's really an unpleasant seat. We started resorting to putting thick blankets under us, defeating the purpose of our beautiful new couch. A tech finally came to look at things and they restuffed our cushions, but he said he couldn't do anything about the feathers because we had already done the right thing and selected a premium fabric with a backing that was designed to prevent feathers from poking through. His advice was to just pick out the feathers that do poke through. We're unsure how that will affect the fabric and the full long term but I suppose we will have to live with it.