Why get on the internet when a professional will do the work for you. Susan and her team are very…read moregood at what they do. I tell them where i want to go and they do all the work. We have used them many times and never found a better deal than what they set up for you. Vacation time? Give them a try!

I wish I could give them zero stars. This travel agency is an absolute joke. No wonder this is a…read moredying industry. I visited the travel office in the Abilene Mall the first week in June and after sitting there completely ignored for over 30 minutes a young clueless girl comes out and says all the travel agents were busy but she was going to take our initial information and have someone contact us. She took down all the pertinent information and said someone would call within a week. I was like okay?? We were really excited to plan our trip to Paris but all I received was a promise of a call within a week. I asked if they had brochures about Paris or anything we could take to help inform us about prices/ accommodations etc. Unfortunately I was told by the young lady that they didn't have anything like that and she didn't know of anything online that could help me but that someone would contact me "really soon." So we left anxiously awaiting our phone call. Well three weeks went by and no one called. So I called the agency back. I spoke with Hester. She told me she found my info and was not sure why no one hadn't called back but that they had been really busy lately because this was their peak season. I told her that was fine but I was really anxious to plan our big trip to Paris. She said to make it up to me she would have me some options available by the end of the day and she would email them to me to look over and then she would call later that day to see what I thought. Well I waited and I waited and I checked my junk mail to see if she had sent anything. Needless to say nothing ever came and no one ever called. It is now 4 months later and I still have not heard from this joke of an agency. Thank goodness I booked the trip through America Airlines Vacations and got the dream vacation we had been hoping for. My advice- skip these clowns and go straight to one of the airlines. They were able to schedule everything and do it at an excellent price ASAP.

Peter Scalzitti of Cruise Planners Houston has booked a number of trips for me to include Hawaii,…read moreLondon, Scotland, and a cruise from New York to Bermuda. Most recently he booked me a cruise around the British isles -- but COVID-19 got in the way of that one. Peter is patient and does not hesitate to conduct all the research necessary to provide the best deals and best excursion options. I didn't expect that using a Travel Agency could actually save me money, but Peter has saved me tons of research time and provided better deals than I could find on my own. I trust Peter and I am confident in his commitment to his work. I highly recommend him for all travel needs and picking his brain to find travel options that are best for his clients.

From the owner: I provide all types of travel planning and advisory services related to vacation packages, resorts,…read moreland tours, and cruises. As a Cruise Planners travel advisor, I have access to the data that will help you discover exciting adventures around the world. Call me and I will create an unforgettable vacation experience customized for you and your travel companions. The best part is my services are at no cost to you and it does not increase your travel costs at all. Let me be your advocate in how you spend your money for your vacations. Specializing in the following destinations and experiences: Ocean Cruises | River Cruises | Independent Travel to Europe and the United Kingdom | Rail destinations and tours | Religious Pilgrimages | Luxury Travel Destinations and Accommodations | All-inclusive resorts and spas | Destination Weddings | Honeymoons | Baby-moons | Independent travel all over the wold | Escorted tours all over the world | Private Charter Jets and Yachts | Expedition Cruises | Food and Wine Tours

A couple days ago I had occasion to be in Abilene, TX, not really by choice as I was lost and…read moretrying to get back home to Arizona, but I did hear the wonderful old song "Abilene" by George Hamilton IV (from 1963!) on SiriusXM as I was driving aimlessly about Texas, a rather large state ("It's like a whole other country!"). My cell phone was not working, and I was rather rattled as I was an older woman traveling alone and these days that seems a bit scary, especially when you don't have a way to call 911 from the road. Also no one sells maps anymore. :( This extremely friendly, smiley, helpful young woman working in the Abilene Convention and Visitors Bureau was my angel in disguise. She gave me a Texas map -- for free! (they're ginormous like the state) -- and also an Abilene map and even highlighted it and gave me written directions to their local Verizon store so that I could try to get my phone working again. She even let me call home to tell my hubby that I was all right and where I was at and headed. Thank you, lovely person, in "Abilene, prettiest town I've ever seen/Women there don't treat you mean/in Abilene, my Abilene"! Forever indebted, Joan

Did you know they give out free welcome baskets to military members? They sure do! And they're…read moresuper nice too, with water, to nuts, to straw hats, to uniquely Abilene treats.

Jennifer, the owner, is very professional and pays close attention to every detail of your trip…read more She truly cares about your needs, your interests and your budget. She communicates very well with her clients and is in touch to answer any questions almost 24/7. She makes inexperienced travelers feel comfortable and experienced travelers feel confident. I've taken two trips planned by her, one out of the country and one in the States and both went so smoothly and were a great traveling experience with no unwanted surprises and plenty of fun!

This travel agent is a disaster. I called her to book a trip, she took all the trip details that I…read morewanted, and then told me that since she is very busy, she charges $200 upfront fee to book the trip, otherwise she would do nothing. So, help yourselves and her, save $200, do not use her agency, and make her less busy so that she becomes more professional and reasonable.

Tried to use her to book a trip to San Antonio. I had 2 communications and then nothing. no…read moreresponse. Very disappointed.

Contacted Mandy on August 2 to work on a family trip in 2018. Shared several emails between August…read more2-18th. September 7, sent another email asking how the trip quote was coming. Received email on September 19 stated she was ready to send options. I responded I was ready for the information. Since then have not heard a word. No email, no quotes, no nothing. Not very good customer service, if you ask me.

The local Home Builders Association booked Bilbrey Tours to take them to Austin Texas to meet the…read morestate Reps. I'm a member of the organization and went along; bus ride was long but very good. Watched movies and the bus were clean on time at the stops. I recommend them

I have traveled with Bilbrey for about 8 years. I have never been disappointed and you can set…read moreyour watch by their promptness. The folks go out of their way to make sure that the trip is enjoyable.