When my boyfriend and I toured River Point West in Elkhart in February 2025, we loved it, but…read moreeverything after was a disaster. After deciding to move forward, we spent weeks trying to contact the office--calls, voicemails, and emails went unanswered until late March, despite a May 6 move-in. We had completed everything on their portal and confirmed a unit, yet documents were repeatedly "lost," forcing us to resend them multiple times. Three weeks before move-in, we again couldn't reach anyone, only to be told later our unit was no longer available. We had no choice but to accept another. On move-in day, staff claimed we never signed a lease, provided no copy despite requests, and gave no explanation of changes. We were eventually allowed in, but one key didn't work, forcing us to share a single key for months. No one explained rent payments, and the office was often closed. Communication was inconsistent, staff turnover was constant, and no one seemed trained. Seven weeks before our lease ended, I asked about non-renewal and was told I'd get an email--nothing came. After repeated follow-ups, we were suddenly told 37 days before move-out that a 60-day notice was required, resulting in an extra month's rent due to their lack of communication. The only positive was Rudy in maintenance, who was consistently helpful.

Herron is a terrible management company. But I'm betting they're cheap which is why borderline…read moreslumlords don't mind using them. They are completely disrespectful to tenants and allow service issues to go far too long when they occur and do nothing proactive to prevent problems, though the buildings they manage are typically older and in disrepair.

I rely heavily on people's reviews of businesses before I decide to give them my business. I…read morewanted to write this review on T&H Realty Services because they are deserving of the recognition. I am an out-of-state investor (I live in CA) but own property in Greenwood, IN that is managed by T&H. When my business partner and I purchased this property it was managed by a different PM who we stayed with upon acquisition. After about a year of terrible service, we decided to change PM companies. We landed with T&H. At the time of this review, we've been working with T&H approx 1.5 years. I typically handle more of the repair/maintenance issues with the property and my business partner usually handles more of the admin side of things. With a construction background, I stay connected to what R&M are being done at my properties. With that said, I've dealt with and have worked a lot with Tanya Carmen, one of T&H's PM's. Tanya is responsible for the move-out and on-boarding inspections and reports and I must say, she does an incredible job. She is very thorough and has great attention to detail. When my business partner and I purchased this property, unfortunately it wasn't very 'turn key' which has made Tanya's job much more involved getting things up to their standards. Tanya is very easy to work with, has prompt communication and just an overall great person! If you are looking for a professional PM company that cares about your property and their tenants, T&H is a sound choice. James

This company is a joke just like most major scams nowadays. This company scammed me out of our fees…read moreTWICE. with no legitimate reason or communication. They NEVER ANSWER you if you reach out. Life is hard enough and this is just another digital SCAM. DO NOT RENT FROM THEM.

Keith Farabee and CityPlace Realty Property Management are great! Keith has been managing my…read moreproperties for over a year now. He takes care of everything. The response time is extremely fast, excellent communication skills. They truly care about their clients and you notice it!! Keith is organised and always seems to keep their promises. His team acted very professional. I am very happy that my property has great managers!

Very shady, unprofessional, and the definition of slumlords. I would HIGHLY avoid renting from…read morethem. I lived at the Llanhurst Apartments and in the year I lived there the owners had changed management companies 3 times. In August my car was vandalized (a brick thrown at my windshield and it was egged). I did not get it back for 2 1/2 months and the second management company was extremely understanding that it would heavily affect my income on top of having extreme mental and physical health issues. The building is heavily infested with roaches and thankfully Kline Properties had exterminators come out but around the time City Place was taking over it was due for another round, which they never did so the bugs got very bad. During the process of City Place taking over management the entire building did not have heat for over a week at the end of January, which was coldest month of 2026. I received one 300 sq portable radiator for my 2 bedroom 1,200 sq apartment, which is not adequate as temporary heating. I was unable to stay in my apartment and had to stay at a friends house because of it. City Place officially took over February 1st and because of the heating issue with no communication besides a paper taped downstairs well over 5 days of having no heat, I put in my 30 day notice on February 6th. They wrongly filed an eviction on me on February 19th AFTER I put my notice in and requested a payment plan. I called them, was told to send my payment plan over (even though I had already emailed them asking to set one up and never got a response?) and it would be forwarded to the owners for approval. I heard NOTHING back. I was charged $500 for legal fees, ALL of March's rent, utilities, pet fees, and etc. although they changed the locks on March 10th. It is an absolute shame the way I was treated as a young adult already struggling with financial and extreme physical health issues, and I wouldn't doubt they've done this to people in far worse situations than I am. Kline Properties were extremely respectful, kind, understanding and communicated to the building better than City Place did while they were taking over management. Please stop treating tenants like they are a paycheck. They are human beings just like you deserving of respect!!!!! I'm sure they will comment about how I still have a balance but because of above said circumstances I'm sure that would be obviously understandable to most.

The best realtee in lndianapolis area! Responsible and very organized and trouble free!read more

First of all, a successful sale at a price that was what we wanted. The personal service, support…read moreand dedication provided by Reid Properties was excellent right through the sale process. We had numerous viewings, regular updates and a very good online presentation of the house. The guidance offered by Reid Properties once the sale was underway was also first rate, with great contacts and knowledge of quality contractors to address the issues that came up in our inspection. We would absolutely recommend Reid Properties to manage your Real Estate needs.

For rent to own homes this place is legit. The staff is so sweet. We found our home 2 years ago…read more They are all fixed uppers and they don't lie about them. Easy and fast to pay off. After two years you get the land contract and get to refinance through a bank. If you don't rent through them it's easy to get started. They have homes everywhere in Indy. You go in and they give you the keys for any location you want to look at. Some homes are better than others. For first time family owners this place is awesome. A lot of people give this place shit but it's a great opportunity.

They are not on the up and up they don't fix anything and then charge you for their own doing. They…read moregave their tenants 45 days to move and charging rent on top of it and then file an eviction but no notice. Knowing with a eviction you can't get anywhere to move. Rainbow reality

Shoddy service and they never return calls/e-mails. I own a property they manage and I have not…read morereceived payment in some time. I am finding a new company and filing a small claims law suit this week.

Can't get a hold of one owner, and the other owner is apparently not in Indianapolis any longer…read more No voicemail on cell phone, rent's gone missing, tenant says they've paid rent, JTT says they haven't. Story is employee stole money, but I'm not so sure I believe them. We've had issues getting paid from them since day one. We've switched to a new property management company. Don't use this property management company if you know what's good for you. We're currently building our case and taking them to court, or collections.

I am impressed with this property management's response when I had a question on my 2019 activity…read morestatements. Laura got on the phone with me right away and answered all of my questions. She was very thorough and sent me another spreadsheet to help clarify things. Asktheir maintenance team seems to be very good with assisting both owner and tenant. Thank you again! 4-25-20update. I had to switch management companies due to the amount of time I was spending dealing with the issues HomeRiver created. #1 issue-I was being charged 1% management fee higher than my contract stated for over 2 years. They paid me back for 1 year's discrepancy. #2 issue- they would not provide detailed estimates on any work orders. Transparency to me is non-negotiable. However, they wouldn't comply. Therefore, some work orders were never completed, and I'd have to find out through outside inspectors (that I had to hire independently). Then I had to spend countless hours trying to track down the vendors and get the jobs completed because I already paid the vendors! one tree stump removal took 6 more months to complete, after they told me it was completed! #3 ....not helpful in keeping my rents up to market. omg, they wasted so much of my time, I cannot....go on

I have several out of state rental properties and have worked closely with almost 10 property…read moremanagement companies. This one has been the absolute worst and is criminal at this point with stealing money from me. I have had to do all the leg work on my own and make phone calls to get things done. They withheld funds from me for months and then when it was time to pay it back kept shorting me. On top of everything they charge half month's rent annually just to renew the same tenant! Definitely avoid this one.

I Am currently living in a home leased through this company. Everything has been great so far…read more Daniel was very responsive in helping us though the leasing process and with any requests that we have had.

Had many issues with my rental upon receiving the keys. Intrigue rented me an uninhabitable unit…read more(no heat in 12° weather, windows that don't shut enough to lock, snow blowing underneath a sizable gap under front door that created a skating rink in the kitchen). When I brought all this up to leasing agent Daniel M. he said it wasn't his job to deal with and sent me to the property manager. Took an entire month of my lease to correct the issues. Now the owner wants to sell the house and is asking to break the lease! Quite a struggle for very little value. Not a reliable real estate team/company.

Joel is an exceptional realtor - he just helped us sell our first house in Indianapolis and we…read morecouldn't be more grateful for his hard work, guidance, and expertise over the past few months. He is a clear and patient communicator, extremely knowledgeable, and just plain GOOD at what he does! Joel clearly loves his work, and that translates into a great experience for his clients. His personal engagement in the process is truly next level - we always felt heard and understood, and easily put our full trust in him. We unequivocally recommend Joel, and hope we have a chance to work with him agaian!

Joel is an ALL STAR team player and real estate pro (and this is coming from career realtor and…read moreinvestor). I am proud of myself for doing the research before going with Joel as he was highly recommended on BiggerPockets forums - a place where real estate enthusiasts congregate. Joel helped us plan out our investment property selling strategy from 12 months in advance and he did an impressive job throughout the way, not to mention going above and beyond to help me with my rehab and saving me alot of money and headache! In the end he helped us closed the property at an incredible price at an astonishing speed, no words can express our gratitude and I just hope this honest review can help this man get the kind of business he deserves! Call him right away, you will not find an better Realtor in Indy. Guaranteed.