EDIT: I've been charged AGAIN for a vacated unit. Six attempts to cancel my rental with no…read moreresponse. The site is clean and well maintained. I had a unit in their climate controlled building, and it was, well, climate controlled. My only issue is administrative. There is no easy way to end a unit rental. Their website does not have a phone number, and using the Contact Us form gets no response.

Wendy is fantastic. If you read no further than this, let it be known that she is an amazing…read morebusiness owner who cares about her customers. Once upon a time, I bought a couch while I was living in an apartment, and didn't have anywhere to put it. We had just bought a house, but we were at that in-between time when you don't quite live in the house yet, but don't want to haul a couch up the stairs to your apartment (PIVOT, anyone?). I called Wendy, she had storage, I put the couch in the smallest unit she could rent me and it lived there for a month until I got into my house. It was a short, but sweet experience, and I swore to myself that if I ever needed storage again, I was going to call Wendy. Fast-forward eight years and I had cause to use Room to Spare again. Only this time, Wendy had no room to spare. I checked. I even asked if she'd let me move some stuff into her basement for a short time. I honestly think if I'd begged, she may have given in and let me store some things down there. She's just that nice. Wendy didn't have any storage for me, but was so sweet on the phone and explained to me why things are the way they are. In this market, people are selling their houses quickly and then have nowhere to go. They move into an apartment until they can find a place, but then have to put all their furniture SOMEWHERE while they are waiting. Hence, all the storage units are being used. So no, I didn't get to use Wendy's services. She did offer to put me on her waiting list, but my need was immediate and I was able to put into place a backup plan. Oh, I should also mention that when I was first looking into selling my house, I stopped into Room to Spare to talk to them about packing supplies and them helping me sell some of my crap that I didn't want to bring with me to my new (downsized) place. The staff is so accommodating and kind and patient. I swear, one day I'm going to need to store more stuff and Wendy is going to have a place for me to put my belongings where she and her little storage angels will keep close watch over them. And if by chance I make it through the next few years without needing storage, I might just stop in anyway and bring her a coffee. She's just the kind of gal you can't help but want to make your friend. (Wendy, if you're reading this, what do you take in your coffee?)

This is the worst company I've ever had to deal with... Mr. Jonathan Salinas (owner), Colleagues,…read moreand Customer Service communication via email gets ignored you'll hear crickets stay away, not worth dealing with nothing but a hassle trying to get issues resolved. Unprofessional business practice poor ethic.... nothing will ever get resolved. overall, this company and it's employees, including ownership are a joke!

Pretty standard storage facility. Climate controlled. Very nice gentlemen in the leasing office…read more Process straight forward and felt very secure. Everyone gets an access code to enter the building when they need to and there is a door on the side of the building that would make it very easy to unload and load anything that you've stored. Different options for sizes for storage units. You have to buy a lock when you get there ($10) to secure the pull up down on your storage unit, otherwise, it is unsecured. I am sure you could bring your own locks, but the ones at the facility seemed to be reasonably priced and secure.

As consumers in 2023, we are used to being taken advantage of by large corporations. Hidden fees,…read moreterrible customer service if you are lucky enough to even be able to speak with a human, forced to provide personal information so they can sell it to 3rd parties, bare minimum everything, etc. I now only hold companies by one standard, honesty. Public Storage Williamsville broke the only standard left, by blatantly lying to me and taking almost $200 from me. Public Storage certainly delivered on all the other terrible things corporations do this day and age as well. They advertised $1 rent for the first month only to make you buy a lock (that likely cost them $2) for $20 and charge a $29 move-in fee despite providing zero services, they don't plow after snow so access to your storage is likely blocked after any significant storm, have limited hours of operation in which you are able to access your own personal belongings, modified their office into an automated machine and removed the staff, had a broken gate for quite some time, announced they are doing some remodeling and access to your unit may be impacted for the next 4 months and potentially inaccessible entirely on certain days, etc. Then the grand finale, I was planning to move out at the end of April but I stopped in and the manager told me it didn't matter when I moved out as they prorated the departure month so you only pay for the days you rented. Instead of moving out on 4/29 as planned, I moved out on 5/3, and was told that I would be charged in full for May as they rent "month to month". No proration or refund for only using the space for 3 of 31 days would be provided. In summary, they are an absolutely terrible company so I would highly recommend you never even consider renting from them.

The only problem i had was that I couldn't speak directly to the Transit Rd store...I got a call…read morecenter and this woman gave me incorrect information about insurance. I did my transaction online...that being said, I would still recommend the Transit Rd location.

The customer service is great and the prices are even better. I needed change units and they had…read moreno problem with it. They are willing to work with you.

From the owner: If you're moving into a new house or you want to remove document clutter from your workplace,…read moreAdvantage Self Storage can help you. We offer a wide variety of storage units to meet your needs, including climate control, constant video surveillance, and controlled gated access to protect your belongings. We also offer all the parking spots you need for your car, boat, RV, and other types of vehicle you may have. If you're looking for an affordable self storage solution, you've come to the right place! We will put at ease any nervousness about storing your valuables, even if it's your first time renting a unit. We offer the convenience of online bill pay, so wherever you are, it's possible for you to manage your account with a few clicks of a button. Our friendly and knowledgeable staff looks forward to helping you with all your storage needs, so call us today!

Great experience at Lancaster Self Storage. David and Stephanie were both extremely helpful,…read moreprofessional, and friendly. They made everything simple and easy, answered all my questions, and provided excellent customer service. The property was clean, organized, and well maintained. I'd definitely recommend them to anyone looking for storage in the area.

Extremely clean, friendly place with easy access and variety of units to choose from. Staff is very…read morefriendly and helpful as well. Fair pricing and great location central to Lancaster, Depew, Cheektowaga, Williamsville, Clarence - right off the I90 off Transit Road. A+ Highly recommend.

100% seamless, professional, and pleasant experience with the front office when I rented a small…read morestorage space for some archive items. The space was clean and just as described when I arrived, thank you Storage World!

Sarina was very professional & courteous. She helped set up my auto pay when I could not. It was a…read morepleasant visit - highly recommend the storage facility. It's clean - well lit and seems secure.

Sarina was real helpful and and pleasant, would defiantly rent again!! KarenI rented a 10x 20 unit…read morewas very clean & easy to get too.

Property manager Taliyah significantly helped and supported through a difficult life event by being…read morepatient, caring,,understanding listening & giving good advice on spatial needs. She is a calm and respectful soul."T" could sense I was,at the time, fragile and assured me my possessions were stored properly and the facility was secure and well maintained. I felt assured,heard and respected. Thanks so much T! Kat

Literally the best service you could think of when it comes to storage and moving inquiries!! If…read moreyou walk in and see Fran at the service desk just know you're in for great service!! She's the best. Definitely recommend this storage place

I recently worked with The Moving doctors for my relocation and had a nice experience. The handled…read moremy belongings with care and did everything efficiently from loading to unloading. The only reason I am giving a 4-star is because of a minor delays during the move and the communication lag. Aside from this, everything was perfect

We utilized the Moving Doctors for my parents' recent move, and couldn't be happier with the…read moreexperience. They arrived right on time, worked hard, and finished slightly before the estimated time. They were also so patient and friendly with my elderly parents. Not the cheapest movers out there, but definitely worth the price.