Turtle Creek Apartments in West Des Moines has a great location and unique floor plans, but…read moreRichdale Management makes living here stressful and frustrating. Make no mistake, they are the epitome of impersonal, corporate-style management. Richdale also manages other communities in the Des Moines metro area, including BelleMeade Apartments and SaddleBrook Apartments. Major red flag: After I moved out, Richdale took nearly a month to process my security deposit return. Then they claimed to have mailed the check, but it never arrived. When I contacted corporate, I had to go through multiple layers of screening to reach a call-center representative who was hard to understand. I was told I would have to wait three months for a replacement check unless I paid a fee. To get my own money sooner, I had to sign paperwork stating I would not cash the original check if it ever appeared. No accountability, just corporate red tape. Communication is unreliable. Emails often go unanswered, and calling repeatedly is usually the only way to get a response. Even then, follow-through is inconsistent. Maintenance requests and rent payments must go through a slow, outdated website. Some maintenance requests were marked "completed" when no one had entered my unit, and rent payments sometimes processed so slowly that it was unclear whether they went through. Automatic payments are not available! Forced fees add to the frustration. Residents are REQUIRED to pay for a valet trash service and a cable package whether they use them or not. Trash often sits in hallways on pickup days, causing odors, and in the age of streaming, paying for unwanted cable makes little sense. Maintenance and repairs are slow and disorganized. Blanket permission is required, but residents are rarely informed when staff will arrive. They might appear in your unit weeks later with no notice. Contractors appear to be chosen based on cost rather than quality. Appliance repairs took months to resolve, even with repeated follow-ups. I had to wait nearly FOUR months for my washing machine to be replaced! In one case, a replacement appliance was installed but didn't work due to a basic setup oversight. Meanwhile, corporate continued sending cheerful promotional emails about contests and referrals, creating a tone-deaf contrast to unresolved resident concerns. The apartments themselves are aging. Many units show signs of wear, outdated fixtures, harsh fluorescent lighting, and inconsistent move-in cleaning. When I moved in, it appeared cleaning had happened BEFORE drywall and paint touch-ups. There was dust and paint flecks everywhere. The bathroom, in particular, showed moisture issues like mildew, loose grout, and poor ventilation. Parking and common areas were also problematic. Spaces were often taken up by guests, oversized vehicles, or contractor equipment. Trash areas were poorly maintained, large discarded items sometimes sat out for weeks, and parking lots had potholes and uneven pavement. One massive indentation is bad enough to scrape the bottom of your car. There is a small, easy-to-miss sign nearby. Yes, the indentation has been there long enough to warrant a sign. In one instance, my car was towed and the office couldn't even provide the towing company's contact information. The positives: The location is excellent--close to Mills Civic and Jordan Creek--and the floor plans are more interesting than most. Features like fireplaces, built-in shelving, and office spaces are nice. Final thoughts: Believe the negative reviews. Talk to current and former residents. Some "positive" reviews appear to be written by staff. Even when local employees mean well, they have little authority to improve your experience. Based on my experience at Turtle Creek Apartments in West Des Moines, I would strongly caution anyone considering a Richdale Management property in the Des Moines metro area, including BelleMeade Apartments or SaddleBrook Apartments. Richdale prioritizes corporate systems over resident experience. You deserve better.

The physical property is beautiful, "enviable" as one of my friends put it. But Property…read moremanagement never answers the phone. Ever. Customer service emails to the home office are never answered. Ever. When sending payment for a specific charge when multiple charges exist on the account, the payments are mis-applied in a way that leaves the account in question as delinquent. And then they never stop calling with a poorly executed script and callers who have no clue what customer service is. The quality of fellow residents is abysmal, thus attracting crime and security doors propped open in the middle of the night. Residents are told that the doors are there to protect the building, and not the resident. And no one in the home office cares, so property management sits eating cookies all day watching the phone ring.

Absolutely the most professional and best Realtor I've ever worked with. She went above and beyond…read morein a short period of time to help me find and close on my home before our deadline. She was always very professional and courteous with every property we viewed, remembering that this was still somebody's home. I could name several Realtor's in the Omaha area to stay away from, but she's the only one i would refer without hesitation.

Jen is hands-down the best real estate agent you will ever work with. We were referred to her from…read morea pamphlet from my work and since we met her it was great! She initially helped us sell my fiance's house and we got more than we were asking for, I'm sure at least in part, thanks to her. She set us up with a Stager that really helped ( and also recommended bar keepers friend which I swear by now). Then after a month or two she helped us find our new house. She clearly asked us what we wanted and scheduled us to go see houses that we were interested in right away. She never took more than a couple of minutes to answer texts on her phone and always had a smile on her face. For me, it was very overwhelming to buy a house for the first time, and Jen was super cool with it. She explained everything and gave us great advice. She also does all the signing electronically which is extremely convenient! She is always on time and overall is a joy to work with. I don't recommend many things, but I'd recommend Jen any day!

i've worked with tasha on three homes and five stars doesn't begin to do her justice. while she's a…read moreomaha real estate expert, more importantly she knows the old market and downtown (all of my homes were bought and sold in the downtown/old market area). her expertise was invaluable. you won't find a more honest, forthright, hardworking, resourceful agent - she truly wants a great experience for both buyers and sellers alike, regardless if the listing is hers. she's one in a million and her success is no surprise!

Tasha was amazing walked is through every portion of selling our home all the way to closing. She…read morewas available any time we HD questions and called us back immediately if we had to leave a message.

I recently completed my first home purchase with only putting $1000.00 down thanks to the expertise…read moreof Alana. She was able to leverage several different first time home buyers programs the government offers to get this done. She is an absolute expert on the whole process and was able to guide me effortlessly through all of the many questions I had. All the while going above and beyond my expectations of professionalism, kindness, and knowledge. I wholeheartedly recommend Alana to anyone who is thinking about buying a home.

We've dealt with a number of crooked real estate agents and until we met Aubrey I thought all…read morerealtors were complete pieces of sh!%. I couldn't have been more wrong. We moved from out of state and I simply chose to call her based on the reviews I saw posted online. All the reviews I read were right, she really is fantastic. Aubrey is one of the most honest people I've had the privilege of meeting. She understands what it means to be in a service industry and have a fiduciary responsibility toward her clients. Plus, she knows the true meaning of integrity and that reputation is vital to success. If only the world had more people like her... One of the other reason's why I can't speak highly enough about her is that she is a pretty awesome negotiator. The other realtor for the seller's side was a complete dirt bag but Aubrey didn't let it faze her; whereas I on the other-hand wasn't so calm and collected. She was very poised and confident and assured me everything would work out just fine, and she was right...again. :) Aubrey truly is an honest professional and I can't speak highly enough about her.

From the owner: Starting a real estate career in 2006 was scary. How would I learn everything I needed to be an…read moreadvocate for my clients… and how do I get clients? Oh, and a recession was about to begin. Every day I woke up as an unemployed independent contractor. So, I decided to become a sponge. I followed all of the experienced Realtors I respected and learned as much as I could... and things started to click. It took time and A LOT of hard work. I became a student of many, but a follower of few and was lucky enough to work for some amazing clients. Every experience selling a home helped me sharpen my skills and become better. I’ll soon start my 3rd decade with the career I couldn’t imagine being without, and I now see every day as an opportunity to meet a new client-soon-to-turn-into-a-friend and help someone find their next new chapter. I’m so excited to help you with your next move.

Kristie is an excellent agent. She is extremely helpful, well-versed in the market and absolutely,…read morepositively goes the extra mile to be professional and of service. We highly, highly recommend her!

We just closed on a townhouse that we bought for our recent college grad with Kristie Kuo and I was…read morevery happy that she was our realtor. She treated us like family and got the most we can get from the seller. She was very prompt in answering our questions and guided my young son on the process of home ownership. Since we live out of state, Kristie made sure that we are always updated on everything. I can't thank her enough for all the help she gave us with this process. Even after closing, she would always check on how we're doing and always ready to help with anything pertaining to the house.She went as far as giving recommendations on window coverings, appliance shopping etc. I am one happy client and very pleased with everything. Thank you, Kristie!!!!!

I can't say enough good things about julie. She was wonderful to work with and very responsive…read morewhenever I had questions before and after the sell. Being that I was moving from California to Omaha I needed someone who was available to answer all my questions and someone that would be very knowledgeable about the area. She goes above and beyond to ensure you are satisfied and informed throughout the entire process. I highly recommend Julie for any of your real estate needs. She will not disappoint.

From the owner: My mission is to change lives for the better, one relationship at a time, by making clients Real…read moreEstate dreams come true! The market is hot! I have experience to get your home sold for top dollar. I also have strategies the help buyers win in multiple offer situations. Call me today for a free home value consultation or buyer consultation.

Working with Jamie to find our first home was an experience we'll always be grateful for. As…read morefirst-time homebuyers, it meant everything to have someone we could truly trust. Someone who never judged us based on our age or lack of experience, but instead made us feel valued, seen and heard every step of the way. Jamie's communication is unmatched. She has such a calming, empathetic presence that instantly puts you at ease, and her guidance throughout the entire process was nothing short of incredible. Every piece of advice she gave felt thoughtful, honest and genuinely in our best interest. What stood out most is that this never felt transactional. Jamie didn't just help us buy a home, she built a relationship with us. By the end of the process, it was clear she's someone we'll stay connected with for years to come. Her patience, kindness and unwavering support made all the difference. Jamie is truly a bright light, and while we feel lucky to have worked with her, we feel even luckier to now call her a friend! We couldn't recommend her more.

Jamie & Brian are so easy to work with and they really supported us in staging and getting the…read morehouse show ready. We couldn't have asked for a better team. From prepping the house to marketing, the house was in tip top shape and ready to sell!