I have had many adopted cats and dogs over 20 years. The vet is so great with them and gives…read moresound, realistic advice for care and problems that arise. He is very affordable, too. Staff is awesome!

Mean and underhanded…read more Staff was verbally abusive. When I complained, he told me to find another Veterinarian in a roundabout manner claiming in two letters on office stationary that he was ending his practice. I visited his office today, 8/21/23. Staff stated that he sent me a letter stating that I needed to find another Veterinarian, ( a bare faced lie).

Compassion. They…read morehave taken care of four of our dogs over the years--always with great care and great compassion. I see then with other peoples pets and see the same things--people who truly love what they do and offer the best, most comfortable, and compassionate care for your pets. Plus they recommended a fabulous pet sitter who has made all the difference in world when we would like go on a vacation.

I was honestly fooled by all of the glowing reviews and decided to give this clinic a chance…read more Unfortunately, I didn't even have to make it through the front door to realize this was NOT a place I felt comfortable trusting with my cat. I scheduled an appointment because my cat suddenly developed a heart murmur and needed an X-ray. I was told I would be charged $75 for an exam and $185 PER X-RAY. Fine, I was prepared for the cost because my cat's health is important to me. What immediately became a problem was the attitude I received from the staff. I had already arranged for my cat's veterinary records to be faxed over because I was switching clinics. When I called, I was told they had no idea what I was talking about and had apparently received nothing. Okay, mistakes happen, but the way I was spoken to was completely unnecessary. Then I was given an attitude because they had not received my cat's rabies vaccination documentation. I explained that the vaccine had been done through the SPCA and that they were welcome to contact them directly. I was told, with an attitude, that they absolutely would not because "they never answer the phone." If you're going to deal with potential new clients that way, you're certainly not making anyone feel welcome. After speaking with THREE different staff members, the consistent attitude was enough for me to cancel before bringing my cat there. The interactions were so unpleasant that I genuinely no longer felt comfortable having my animal treated at this facility. And honestly, that is the part that bothers me the most. If this is how prospective clients are treated over the phone and at the front desk, it makes you wonder what kind of experience you would have once you actually entrust them with your animal. I understand that veterinary offices are busy. I understand that records sometimes don't come through and that staff deal with difficult situations all day. None of that excuses being unnecessarily rude, dismissive, or hostile toward someone who is simply trying to get medical care for their pet. Maybe the actual veterinarians here are wonderful. I'll never know, because the staff interaction was enough to make me take my business elsewhere. I genuinely don't understand all of the overwhelmingly positive reviews after the experience I had. Maybe I just caught them on a bad day, but three separate unpleasant interactions is more than enough for me. If you're considering this clinic, I would strongly recommend doing your own research and paying attention to how you're treated BEFORE scheduling an appointment. I certainly wish I had. Needless to say, I will not be returning, and I will be taking my cat somewhere that actually makes me feel comfortable placing his care in their hands.

I am so upset to say I was so badly treated by Dr. Justin's receptionist. I called to make an…read moreappointment for my established dog and the young lady stated she couldn't find her in the system and she would have to be a new patient. Odd because my dog was there not that long ago. My dog is sick, losing weight, loss in appetite. I have been in contact with the vet via phone days prior to attempting to make this appointment. After explaining my concern to this receptionist, she stated there is a $25 fee. I never heard of it before and asked about it and asked if I could pay during the appointment. She rudely stated, "If you aren't paying for this now, I am deleting all this information and not making your appointment." I was so upset. I have trusted the lives of my many animals over years to this office. My dog is sick. I didn't have my wallet available as I was outside with her because she is sick. They lady asked again for the information and I ended the call. I

A year ago this rating and review would have been better. I had been going to Elk Creek since I got…read moremy dog 7 years ago as a puppy and was very satisfied. A year ago my dog started with a itching problem and he had scratched himself bald spot near the tail and the rear back. Took him in, they gave him a thorough exam and they thought it was an anal glad issue as it was a little inflamed and I could see the logic of that. They took him back and shave some of the hair around the bald spots that where infected so they would heal better and cleaned them up. They gave me antibiotic and inflammatory. All good with this visit with the vet we had always seen since we first visited 7 years ago. Things heal over the next few month he was still itching, but nothing that caused bald spots. Then came round two and he scratched himself open ever worst. I made a new appointment. This time I saw their newest Vet Dr. Mann. She had a bad bed side manner and a bit unpleasant. I wasn't really happy interacting with her at all. She didn't really look at my dog that much and interacted less. She asked me a few question, gave me little information and sent me home with a antibiotic and . The inflammation went down, but the itching continued when it was done. This time I tried shampoos to help the itch. I had some success, but in another several months he had a bad itch outbreak and we were back. I asked not to get Dr. Mann this time, but when I went to the appointment I was given her. This time she examined him even less and gave me nothing, but some gauze with a solution she said they use in surgery. Was kind of unset after that. I massaged them about the itching a few weeks later. They told me that Dr Mann had given me options, but I turned them down, I told them I was give no option. They gave me the option then and I picked a allergy injection. I was on it for four months with no real change from what I had been seen. itching off and on and once he caused a bald spot, until the end of February. He then got the worst reaction yet two weeks into the the fourth injection. At this point I should have found a new vet, but gave them another try. Again I asked to not get Dr Mann. I got there and we were give a just a vet tech. She looked him over a bit more the Dr. Mann, but not as much as much as the vet I had always seen in the past. The vet tech then looked at me and said that "we have no idea what is causing his itching". I really wanted to say something rude at this point as I was frustrated, but didn't. Just took the antibiotics, an allergy pill this time and left. Once the antibiotic were done the itching returned and the new allergy med was doing nothing. I messaged them about this and I got radio silent from them. So I start to look for a new vet and something I could help with on my own to control some of the itching. I started use a blend of coconut oil and Shea butter on his hot spots and that would at least calm them down over several hours. So far the new vet has been much better them my last three visits to Elk Creek. She asked me all kind of question, got on the floor with my dog and examined him very well. She could smell a yeast smell from him, even smelled his ear, she said for one he either had a fungal infection or it was most likely yeast build up on his skin from him lick and biting at himself. She told it could a thyroid issue and what to test that so she was changing something it wasn't, it wasn't so they took him off and cleaned him up. The vet went off to work out the bill as I was limited on money at the moment after the last three visited to the old vet. Anyways she seems to have figure it out, we still need to adjust the meds going forward. I wish that Elk Creek was still like that, but from my last three visit they aren't. Sad

I have gone here for over 30 years and was extremely happy with Dr. Beck. I made an appointment…read morethis past Fall and found out the practice had been sold a few years ago. No notification to former clients. My two cats needed vaccinations. When I got home the rabies certificates showed the exact weight as 3 years ago. I call to get the current weight and it had never been recorded! I had to make 3 calls to the office to get a summary of the visit concerning dental surgery for my one cat. Then I find out no surgical procedures are done at the West Grove location! The main location is in Newark, DE. All the positive reviews on here are prior to the new owners taking over. BEWARE!!!!

Horrible place to take any animal. I requested a refill for my dogs medication. They didn't call…read morethe meds in or even call me to let me know that that wanted me to bring her in before refilling her script. It took days to get an appointment for her and by that time my dog had already gotten very sick. She had an autoimmune disease, so she felt horrible very quickly. She wouldn't eat and got blistering and bleeding sores by The time they could see her. Now they are saying also that it will take 48 hours to get a vet to write a prescription and you have to come in and pick it up. First off this place is not that busy and are we going back to the Stone Age handwriting scripts and taking them to the pharmacy. This place is a joke. They don't care about your animals just you wallet. Also Reese the assistant is super rude and should find a profession that doesn't deal with people.

RIP Debbie Roberts who started this business. Her warm heart and veterinary expertise lives on in…read moreher staff and resident veterinarians. We have had many cats but only take them there when they have a medical issue. Sadly we've had to say goodbye to a few due to urinary tract infections and when that happened their passing was handled with respect and compassion. This group will not bilk you for unnecessary procedures and have really reasonable prices for visits, procedures and medication. We have never had an issue with getting our cats in when they needed immediate attention or just a regular appointment. By the way, Debbie's husband, Kenny, can bring his water truck to fill your pool. Good people out here in the country.

I have taken my pets to Nonantum since it opened in the 80s. The founding owner was a hands-on vet…read morewho was personable, gave great care, yet still maintained the small-town vet vibe. Unfortunately, after her passing the business was taken over by a managing chain. It has now become just another big vet chain business with more automation but less customer service when it's most needed - making initial contact with the company to schedule an appointment. It's nearly impossible to call to schedule an appointment and speak with a live person. When calling, you get the option of leaving a message for a callback or holding on the line. the problem is that no one ever picks up. I've tried calling four times since December and each time I have yet to have a live person pick up my call from being on hold. I'm beginning to think it's time to downsize to a smaller practice where I can actually get a hold of someone when needed. Playing phone tag or email tag is no longer cutting it.

Nice lady for grooming but fuck them. I asked for one thing they not only did the opposite but…read morecharged me 50 extra dollars for a cut that makes him look like a goddamn rat. now he's traumatized with his bad cut. the rest of the staff is rude as hell though. I'm going to look for a new groomer and vet.

No. Horrible service if you're standing in a line to pay and they decide to answer a call while…read moreyou're waiting and help someone on the phone before you! Horrible business practice and when I called to complain there was no apology and they just don't care! Don't waste your time. One star. Teach your staff good business practices and maybe you'll keep customers.

It's nice to have someone come to your house. It's not nice for it to be massively overpriced (more…read moreexpensive than my in home provider in California OR Massachusetts by almost double) and then to still have errors in almost everything. Great lady. Good energy. Rather disjointed when in service. Got my paperwork wrong both times. Submitted my dog for a surgery as a cat. Pretty big let down. Needless to say I did not let this person or her network touch my dog under anesthesia and without my presence. We will find someone else.

We had to make the difficult decision to relieve our Taz of his illness and pain yesterday. After…read moreeducating myself on the euthanasia process, we contacted several veterinaries to find the perfect Dr to send Taz on his way. Dr Knipe was kind and compassionate during the initial phone call and was available the next afternoon. Dr Knipe worked with us throughout the entire process so that Taz could leave us in his most favorite place, on our patio and in his mommy's arms. We highly recommend Dr Knipe for any type of veterinary needs your family may have.

Treating our cats and dog here for many, many years. Dr. Amicone and Dr. Harris are two of the best…read morearound and I strongly recommend this facility.

Parking was great and I was in and out for an early morning appt. Highly recommend for bloodwork!read more

Best vet office ever! Very reasonable prices, great staff. I have 3 furbabies(2 dogs and 1 rescue…read morecat) and this vet has gone above and beyond for my kids. I was so upset when my kitty got sick rushed her to the closest vet (bad mistake) disnt get any answers the vets response was "well she was an outside/stray cat". So I took her to North east even though I live in Wilmington de and it was well worth the trip in under an hour they not only tested her, gave her meds and iv fluids but also were able to tell me exactly what was wrong. It was a parasite that needed immediate attention. In addition the staff and doctor were so thorough with my baby, ended up goin over her appt time but they never rushed once. Also gave a low and high quote before doin any tests which was awesome But man what a difference from 1 vet office to another, no matter where I am I will never go to another vet office besides North east animal hospital.- brittany and dustin

I brought my 18-year-old cat to North East Animal Hospital in February 2025 because she was acting…read moreoff -- she was throwing up a couple times a day (about 3 days a week) and was getting very skinny. These are classic signs of a thyroid problem. They ran x-rays and senior bloodwork, and I spent hundreds of dollars that day. The vet told me she was "amazingly healthy for her age" and even said her thyroid levels were "remarkably healthy." Instead of addressing the real issue, they had no problem selling me a case of "special" canned food that cost $60 for 12 cans. They also never bothered to check her blood pressure, even though she was 18 years old. When I finally took her to a new vet in August 2025, not only did they confirm that NE Animal Hospital had completely misread her labs (which showed hyperthyroidism), but they also discovered her blood pressure was insanely high. Because of these oversights, my poor senior cat went untreated for six months. In that time, her condition progressed into a bad heart, she suffered mini strokes, and her retinas detached--leaving her blind. What was dismissed as "healthy" by NE Animal Hospital has now left my cat with a grim prognosis and permanent suffering. I trusted them with my baby, and they failed her in the most devastating way. Please, think twice before bringing your pet here. A mistake like this can cost your pet their quality of life. The following photos are of my baby with dialated pupils due to the retina detachment and her in an active mini stroke. I needed the video for the vet and it is a screenshot. Do not let this happen to your baby.

Dr. Battah is making money off of tooth extractions. When roots are not damaged. No x rays were…read morepreviously taken before a phone call saying my pet has 3 teeth left

I could not be more pleased with the care and service my pets and I receive at Happy Tails. Thanks…read moreto the staff and Dr Battah!! I highly recommend this practice.